Richard Webster Email & Phone Number

Washington, District Of Columbia, United States

- Promoted to QA Analyst to test and analyze a new distribution system for CMRRA.- Administered monthly royalty distribution operations totaling $1 billion annually.- Documented technical and non-technical business requirements for 20 UATs.- Executed 500+ test cases for both SoundExchange and CMRRA distribution platforms.- Collaborated across departments to test Salesforce, AWS, and banking system integrations.- Presented test results with the engineering team to resolve bugs and business needs.- Led testing on all new licensing types for the publishing system, including online mechanical, TikTok, and YouTube. - Facilitated requirements gathering and testing for payment forms like PayPal, Venmo, Zelle, and CashApp.- Performed 16 transaction-level investigations on high-visibility clients.- Authorized $3.44 million in corrective transactions to artists and rights owners.- Spearheaded effort to standardize UAT documentation to reduce planning time by 8 hours.- Introduced potential risks clause and accountability statements for sign-off documentation.- Awarded 1 of 5 spots in the Future Leaders Academy for fiscal year 2023.- Assisted management with interviewing and selecting the intern class of 2024.

Washington, District Of Columbia, United States

- Fulfilled 274 analytics requests ranging from sensitive financial records to royalty metadata.- Delivered analytics reports with an average turnaround time of 13 hours.- Produced time-sensitive business metric reports for quarterly C-suite meetings. - Designed and optimized international claims files for 12 CMOs, enhancing data accuracy.- Conducted research on 313 thousand payees’ eligibility to receive a new royalty type.- Collaborated with the DW team to implement automated reports for interdepartmental needs.- Investigated Salesforce accounts related to ongoing conflicts and payment issues.- Developed and organized documentation for training new data analysts.

The Woodlands, Tx

- Greeted and escorted guests to their table and made any accommodations they needed.- Organized and set up private events and large parties to create a welcoming atmosphere.- Received and documented private events requests for further inquiry by event coordinators.- Inspected dining area for cleanliness and preparation for an optimal guest experience.- Addressed guest requests or complaints, and escalated major issues to management team.

Jon M. Huntsman School of BusinessMajor: Management Information SystemsMinors: Computer Science, Entrepreneurship

Logan, Ut

MIS 3300 Big Data AnalyticsAssociate Professor Dr. Kelly Fadel- Tutored 30 students on Big Data concepts like neural network algorithms, data visualization, and data quality.- Persuaded the professor to accommodate student concerns and pacing of the class.- Assisted students with assignments and content reviews with twice-weekly office hours, which increased score 15% to 20% for those who attended.- Delivered prompt feedback on assignments to help students quickly improve on areas of weaker understanding.- Taught students how to use programs like PowerBI, Microsoft SQL Server, and RapidMiner.

Logan, Ut

- Spearheaded many efforts to increase sales of underperforming products up to 100% after one month.- Counseled clients in financing purchases and verified that clients were not over leveraged.- Collaborated and assisted coworkers with creating displays, loading furniture, and cleaning the store.- Achieved Top 10 out of 180 sales associate for units sold per transaction by selling 40% more units than the company average.

Logan, Ut