Richard Starr

Richard Starr Email and Phone Number

Onboard Sales and Loyalty Manager @ Carnival UK (P&O Cruises & Cunard)
United Kingdom
Richard Starr's Location
United Kingdom, United Kingdom
About Richard Starr

Senior Loyalty & Cruise Sales Manager for P&O Cruises, Carnival UK. Former Showroom Sales Manager at Peloton Interactive, working in partnership with John Lewis to launch new concept stores and drive the brands UK presence. In September 2020 Peloton Interactive successfully launched the eagerly awaited Bike+ and in December 2020 a completely new product, the Peloton Tread. We now offer stand alone stores and John Lewis showroom locations across England, including Harrods, London and two stores in Scotland, Glasgow and Edinburgh. Former Country Sales Specialist at Audley Travel and Senior Loyalty & Cruise Sales Manager at P&O Cruises (Carnival UK). With over eighteen years of experience in Luxury Travel and Luxury Retail Management I achieve and exceed multi million annual sales targets, with excellent international five-star customer service, event management and public relations.I am a forward thinker and charismatic individual with an ambitious drive for success. Creative thinking, an International outlook and a personal entrepreneurial spirit have been the key to my rapid progression into Luxury Travel, Loyalty and On Board Sales, Retail Management, International Customer Service and Events.I continue to develop my unique style of Management by recognising individual skill sets to make the wider team stronger. Encouragement and Respect have been key to every team I have worked with and the impressive portfolio of results we have achieved.I am proud to have represented some of the Worlds most iconic brands in both the Luxury Travel and Retail industries on land and at sea.One of my biggest personal achievements to date is that I have now travelled to 125+ Countries and counting.Key Skills: Multiple Account Management | International Customer Service | Loyalty Management Operations Management | Training & Development | Team Management & LeadershipCustomer Relationship Management (CRM) | Budget Management | Excellent CommunicationResilience & tenacity | Highly collaborative | Attention to detail Certified in 'Customer Relationship Management' - via the New Skills ACADEMY (June 2020)Certified in 'Key Account Management' - via the New Skills ACADEMY (June 2020)IT:Microsoft Word, Excel, Office, Power Point & Teams, Email and all Social Media PlatformsConfident with Reservation Systems, Flight Booking Programs (incl. Galileo), Polar, and Loyalty Databases Confident with Salesforce, Client Databases and General Data Protection Regulations (GDPR)Personal:Flexible, Career Driven, Enthusiastic, Confident, Creative, Charitable

Richard Starr's Current Company Details
Carnival UK (P&O Cruises & Cunard)

Carnival Uk (P&O Cruises & Cunard)

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Onboard Sales and Loyalty Manager
United Kingdom
Website:
carnivalukcareers.co.uk
Employees:
4972
Richard Starr Work Experience Details
  • Carnival Uk (P&O Cruises & Cunard)
    Onboard Sales And Loyalty Manager
    Carnival Uk (P&O Cruises & Cunard)
    United Kingdom
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  • Carnival Uk (P&O Cruises & Cunard)
    Onboard Sales & Loyalty Manager
    Carnival Uk (P&O Cruises & Cunard) May 2024 - Present
    Southampton, England, United Kingdom
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  • Carnival Uk (P&O Cruises & Cunard)
    Senior Loyalty & Cruise Sales Manager
    Carnival Uk (P&O Cruises & Cunard) Mar 2022 - May 2024
    World Wide
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  • Peloton Interactive
    Showroom Manager
    Peloton Interactive Aug 2020 - Mar 2022
    London, England, United Kingdom
    Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own homes via the Bike, Bike+, Tread and iOS App platforms. Peloton uses technology and design to connect the world through fitness, empowering people to be the best versions of themselves anywhere, anytime. • John Lewis Welwyn Garden City Showroom Manager, overseeing a sales team of 6 Peloton Experts• Develop and nurture a customer-centric culture among my sales team by leading by example• Ability to analyse showroom and individual sales representative’s metrics within Salesforce in order to identify business/sales opportunities• Support new showroom openings via recruitment and training • Identify areas for development in individual sales specialist’s performance and train accordingly• Ensure team adheres to corporate guidelines regarding company outreach• Act as the conduit between corporate and local showroom - disseminating all necessary information & policies and procedures• Achieve and exceed sales goals via business analysis, sales training and customer service• Network and coordinate with key individuals and businesses in the local community to promote Peloton and drive sales• Communicate with Head Office, Senior Management and within the wider Retail team• Source, interview, hire, lead, and develop a team of highly qualified sales specialists• Adhere to corporate directed processes regarding store operations (including but not limited to merchandise display and physical inventory)• Strong operational skills (including payroll management, staffing, supplies, and maintenance/cleanliness of showroom)• Deliver the highest level of customer service to our members throughout our pre and post purchase journey• Build strong relationships with new to brand customers and existing Peloton Members • Launch new products, features, technologies and apparel collections.
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  • John Lewis & Partners
    Showroom Manager At Peloton Interactive
    John Lewis & Partners Aug 2020 - Mar 2022
    Welwyn Garden City, England, United Kingdom
    See full Job Description below.
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  • Audley Travel
    Country Sales Specialist
    Audley Travel Aug 2019 - Jul 2020
    London, United Kingdom
    An award winning, luxury tailor-made holidays tour operator, with over 20 years’ experience and offering 85+ unique world-wide destinations across every continent.Which? Recommended ProviderRated 4.9 out of 5 based on 2650 reviews on Trustpilot.• Design and create tailor-made travel itineraries for the Audley client• Providing the best posible booking experience through phone and email channels and with the ability to switch between multiple accounts in a very busy environment• Meet and exceed monthly sales targets and company KPI’S, incl. Revenue, Service and Conversion • Manage the complete sales and service cycle from initial enquiry to pre trip and post travel• Build and retain client relationships and brand loyalty currently at an impressive 80%• Arrange, book and manage every element of the clients trip and remain in contact when in country• Collate and present all travel documentations, flight details, hotel vouchers and excursion tickets in a professional travel organiser • Provide information about additional products and services including country specific travel information, in country updates and visa requirements • Book, manage and check all flight details, making sure for no invoice discrepancies and that the client is fully updated fully on any flight time changes and other important information• Work closely with Senior Management, Product, Concierge and Client Engagement Teams to deliver the highest level of customer service and aftercare service• Confident using Reservation & Booking Systems, Galileo for all flights, Journey Desk, Avaya and Phone Presence.
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  • P&O Cruises
    Senior Loyalty And Cruise Sales Manager
    P&O Cruises Jun 2017 - Sep 2019
    Southampton, United Kingdom
    P&O Cruises is Britain’s favourite cruise line based at Carnival House, Southampton, England and is owned by Carnival Corporation. They currently operate 6 cruise vessels, soon to be 7 with their brand new ship Iona in 2020. • Manage the onboard future cruise sales team and ‘Peninsular Club’ loyalty program at sea• Build and retain client relationships and brand loyalty of over 1 Million customers • Meet and exceed yearly multimillion on board sales targets and re-book conversion targets of up to 40% cruise by cruise• Deliver all loyalty benefits of the Peninsular Club program by level of loyalty and tier status • Organise, host a facilitate multiple events for loyalty club members, VIP’S and special guests of up to 2000 clients on a daily basis (inlc. 5 Course Gala Lunches, Cocktail Parties and Top Tier Events)• Confident in delivering sales presentations and public speaking• Work effectively with stakeholders both ship and shore side to ensure that the loyalty program is ingrained in the P&O Cruises product internationally• Design, develop and deliver creative marketing plans across several forms of media from Print to TV and Pop Up Branded Sales Destinations and Loyalty Events• Track, record and analyse ROI from events, new ideas and new brochure/ ship launches• Track, record and feedback with our strategy teams the loyalty programs performance and impact• Deliver 5* international customer service and overall guest experience & 'holiday happiness'.International Sales Destinations included:- Asia & The Far East, including China and Japan - The Baltic's- Canary Islands - Caribbean, South America, the USA & Canada - Dubai & Arabian Gulf, and India - Mediterranean - Northern European Escapes- Norway, the North Cape & Iceland - Short Breaks - World Cruises (UK-UK / Multiple Sectors)
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  • Carnival Uk (P&O Cruises & Cunard)
    Senior Loyalty & Cruise Sales Manager
    Carnival Uk (P&O Cruises & Cunard) Jun 2017 - Sep 2019
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  • Pandora
    Area Manager
    Pandora Dec 2016 - Jun 2017
    London, United Kingdom
    Pandora is an international Danish jewellery manufacturer and retailer founded in 1982 and made up of smaller franchises across the world. • Co-Area Manager of 11 highly successful Pandora stores with a team of 120 staff collectively • Achieved and exceeded impressive annual sales results of £16.5 Million and company KPI’S (incl. Average Transaction Value, Units Per Transaction, Sales Per Hour and Customer Conversion)• Reported daily to the Directors, Head Office Teams, Suppliers and Pandora Partners• Managed all Recruitment, peak trade Recruitment and Human Resources requirements • Trained and developed sales teams, visual merchandisers, assistant managers and store managers• Planned, managed and launched 5 brand new Pandora stores within 12 months, from 6 locations to 11 and including our flagship store in The Lexicon Shopping Centre Bracknell in 2017• Supported the operational expansion of the franchise by 83.3% within 12 months• Delivered exceptional customer in store service, client engagements and personal shopping• Managed all the operational needs from sales floor to Director level.
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  • Pandora
    Store Manager
    Pandora Sep 2015 - Dec 2016
    London, United Kingdom
    • Achieved and exceeded annual sales results of £1.6 Million in 2015 and £1.9 Million in 2016• Increased sales by +18.75% (£300,000) from 2015 to 2016• Managed and career developed a sales team of 20+ staff and Christmas teams during peak trade• Trained and developed new store sales teams and all management positions within the franchise• Completed store visits and trialed all new Pandora policies and procedures instore• Worked closely with Visual Merchandisers and Product teams to launch new collections, in store events, season changes and pop up showcases• Co-Managed new store set ups and brand-new store launches across London and the South East.• Completed the Pandora Management Development Program (MDP) in 2016, excelling in: Great Brand Ambassador Great Merchant Great Sales Leader Great Coach.
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  • Harding
    Luxury Retail Manager
    Harding Jul 2009 - Sep 2015
    World Wide
    Travelling Luxury Retail and Customer Service Manager on board luxury cruise vessels - Harding Retail(July 2009 – September 2015)Having worked for Harding Retail for over 6 years I was able to develop my own style of Retail Management, represent some of the worlds most iconic brands in Luxury Retail and deliver the highest level of International Customer Service across 3 leading Cruise Brands: Including- Celebrity Cruises (Celebrity Equinox and Celebrity Eclipse)- Cunard (Queen Elizabeth, Queen Mary 2 and Queen Victoria)- Royal Caribbean (Independence of the Seas)Luxury Brands I represented included: Chanel, Dior, Estee Lauder, Chopard, Tag, Hermes, La Prairie, Marc Jacobs, Mont Blanc, Creed, Prada, YSL, Harrods, Fortnum & Mason, Michael Kors, Godiva, Pandora and Thomas Pink (part of the L.V Moet Hennessey Group) to name a few.Departments Managed included: Fine Jewellery, Fine Watches, Designer Sunglasses, Beauty (Including Perfume, Skincare, Make Up and Cosmetics), Fashion (both Men’s and Women's), Logo Branded Goods, Liquor, Tobacco & Cigarettes, Leather Goods, Confectionary and Promotional Merchandise. • Achieved and exceeded annual sales targets of $20+ Million and an average sales result of $10 (Per Person Per Day) x2000 guests and equating to $280,000 every 14 days• Managed 10+ Duty Free Boutiques at sea, promotional areas and pop up shops (from Jewellery & Designer Watches to Fashion, Accessories, Bags & Beauty)• Managed a luxury retail sales team of 30+ international staff, category managers and assistants• Designed and delivered an impressive sales events program at sea from Fashion Shows to Seminars • Developed impressive relationships with buyers, suppliers and brand associates with some of the biggest names in luxury retail, incl. Chanel, Dior, Estee Lauder, Marc Jacobs, Chopard and Harrods• Trained and career developed sales teams, beauty consultants, watch specialists, jewellers, assistant managers, event managers and retail managers.
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  • Next
    Senior Store Manager
    Next Aug 2008 - Jun 2009
    Hemel Hempstead, United Kingdom
    Store Manager and shadowing Area Manager for the Home Counties (Women, Men, Children, Home and ‘next’ directory)• Assisted the Home Counties Area Manager on scheduled and surprise store visits, supporting up to 3 visits per day across 15+ locations• Supported store managers and sales teams to successfully pass mystery shop inspections, comply with all next plc procedures, maximise their sales opportunities and develop their sales teams• Managed a sales team of 20+ retail staff across four departments, our instore Next Directory service, stockroom and back office• Planned, hosted and delivered the ‘next sale’ days throughout the year, new launch collections and in store phase/ season changes• Supported the visual merchandiser teams and window dressers on all new campaigns and events• Responsible for all health and safety procedures, including risk assessments and fire safety• Achieved exceeded sales results of £2.5+ Million annually and increased customer conversion• Responsible for all HR needs, instore recruitment and personal career development.
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  • Next
    Womenswear Floor Manager
    Next Sep 2005 - Aug 2008
    Hemel Hempstead, United Kingdom
    - Floor manager of the Ladies Fashion department, including casual clothing, tailoring, accessories, shoes and bags. - Reported directly to the Assistant Store Manager and Store Manager on an hourly basis- Managed a floor sales team of 10 staff- Organised the daily rota and delivery of excellent customer service- Organised and delivered all in store phase changes, new collections and product placement- Achieved and exceeded sales targets, focusing on daily KPI’S including Average Transaction Value, Units Per Transaction, Sales Per Hour and Customer ConversionThe role also allowed me to cover the Assistant Store Manager position and support directly the Store Manager.
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Richard Starr Skills

Leadership Customer Experience Team Building Visual Merchandising Public Speaking Loyalty Marketing International Sales Retail Account Management Sales Event Planning Customer Retention Customer Satisfaction Communication Customer Loyalty Management Revenue Analysis Store Management Team Leadership Advertising Team Management Promotions Customer Relationship Management Merchandising Loss Prevention Sales Management Jewelry Luxury Goods Microsoft Office Microsoft Word Relationship Building Luxury Brand Marketing Fashion Customer Insight Microsoft Excel Loyalty Programs Event Management Training Time Management Customer Service Customer Engagement Management Teamwork Revenue Public Relations Inventory Management Sales Presentations Luxury Cruise Recruiting Retail Sales Brand Loyalty

Richard Starr Education Details

Frequently Asked Questions about Richard Starr

What company does Richard Starr work for?

Richard Starr works for Carnival Uk (P&o Cruises & Cunard)

What is Richard Starr's role at the current company?

Richard Starr's current role is Onboard Sales and Loyalty Manager.

What schools did Richard Starr attend?

Richard Starr attended Tefl International School Of Language, University Of Hertfordshire, University Of Hertfordshire.

What skills is Richard Starr known for?

Richard Starr has skills like Leadership, Customer Experience, Team Building, Visual Merchandising, Public Speaking, Loyalty Marketing, International Sales, Retail, Account Management, Sales, Event Planning, Customer Retention.

Who are Richard Starr's colleagues?

Richard Starr's colleagues are Sanjeet Anandan, Fergal Sargent, Vedegy Orongan, Tracey Mills, Jishnu Krishnageetha, Andrea Giaffredo, Dean Gali.

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