Complete Food Service April-99 – Nov 2012Riverside, CAOperations Manager• Manage the day-to-day operations of up to 20 Vending Routes• Manage Vending Shop, Vending Shop Techs, Service Techs, Office Coffee Delivery Driver• Currently running handhelds on Vend Max and manage several reports; o Over/Short- review with driver, troubleshoot for errors, ensure accurate inputo End of Day-review stops that were missed and follow-up with the drivero Waste- review report and better assist the driver with product placemento Food Cost- ensure the drivers are meeting and maintaining a 50%-55% goal • Interviews, review timesheets, handle all progressive disciplinary, terminations, employee evaluations, quarterly safety meetings, W/C Return-to-Work Program • Review routes on a quarterly basis to ensure drivers have a balanced route and are within their route perimeters• Handle all Customer Service related issues for over 200 customers• Manage and dispatch all service calls daily and assign relief when needed• Contact/Contract with Third Party vendorsVending Shop Manager (May-02 - June-05)• Handle all pick-ups, installations, exchanges of all Vending equipment. This includes: Various Vending Machines, Office Coffee Units, Water Units, Microwaves, Coolers, etc. • Order and maintain all incoming/outgoing parts and inventory• Train and Mentor Vending and Shop TechniciansVending Technician(April-01 – May-02)• Handle Service calls on all equipment. This includes: Vending, Bill Changers, Office Coffee, Ice Makers, Water Units, Microwaves, etc. • Checked-in with contacts and issue refunds• Assisted with installations, pick-ups, and exchanges Shop Technician (Apr-99 – April-01)• Prepared machines for upcoming installation• Installed, exchanged, and picked-up at accounts• Rebuilt parts for machines