Richard York Email & Phone Number

Stone, Gb

Aylesbury, England, United Kingdom

Aylesbury, Buckinghamshire

GreenRoad enables commercial fleets, insurers and consumers to measure, improve and sustain safe and fuel-efficient driving behavior. Greenroad was founded in 2004, has over 6 billion miles monitored and over 500,000 driving years logged. GreenRoad fleet management technology and advice that is proven to help customers add money back to their bottom line.www.greenroad.com

Aylesbury, Buckinghamshire

Servest is a £220m turnover hard and soft services facilities management company. My role is to ensure the delivery of all reactive and planned services to a number of national clients to SLA and contractual KPI targets. I am responsible for growing accounts and I have delivered a 10% turnover increase on a £900k per annum household name blue chip client.

London, United Kingdom

Responsible for delivering four key projects to improve conversion and deliver sales revenue in the required restructure to TRACKER's Internal Sales and Services Telephony function.Four projects:New Management Information tool to show revenue based sales instead of unit salesNew revenue based commission structure for telephony agentsTraining, call coaching tools, HR issue resolutionSalesforce.com implementation as a BAU tool (ongoing)

London, United Kingdom

Managing a department of 35 sales and services telephony agents delivering circa £4m of annual sales and £2m worth of retained subscriptions revenue to KPI’s• Delivered more than £3m of retail sales revenue since 2009 through a customer loyalty programme• Delivered highest scores in TRACKER departmental staff engagement in Employee Opinion Survey• Reduced headcount cost over the tenure period by 15%• Implemented 5 retail sales campaigns from Jan – May 2012

London, United Kingdom

Managing a team of 5 international field-based training staff responsible for TRACKER’s technical relationship/ Installations with TRACKER's franchised dealers (circa 1000).• Co-authored, published TRACKER technical installation standards documents (OP201 and OP202)• Rolled out OP 201 and 202 nationally across 1000 TRACKER franchised dealers• Oversaw the national roll-out of BMW technical training during launch of TRACKER’s GPS/GSM Response product launch• Oversaw new Dealer acquisition technical set up

London, United Kingdom

Account managing blue chip corporate accounts including ADT Fire and Security and Northgate Motor Holdings to ensure delivery of TRACKER products and services to SLA. Objectives included customer retention, customer growth and solution resolution to ensure maximum utilisation of TRACKER products within the customer organisation. • Ensured delivery of £600k ex-VAT revenue payments per annum from Northgate Motor Holdings• Implemented new Northgate invoicing method through Tesseract software resulting in reduction of TRACKER payment terms from 60 days to 30 days• Created template for Service Delivery Management whilst in post (team expanded from 1 to 8 by October 2011)

Bachelor Of Arts (Ba), Hospitality Management, 2:1

Activities and Societies: The Music Society

Education record

Activities and Societies: School Choir, Music Society, Rugby, Cadets