Richard Mason Email & Phone Number

Bentonville, Ar, Us

Bentonville, Arkansas, United States

Arkansas, United States

Working remote as a Customer Experience Professional for the Fortune 50 home improvement company, Lowe's.Assisting customers through inbound and outbound calls on their orders, or products from Lowe's. Troubleshooting their complaints and overcoming objections.

Greater Phoenix Area

Remote position;• Receive back-to-back inbound calls from U-Haul customers, providing service, support, and excellent customer service.• Identity and implement sales strategies to increase customer acquisition and retention for the contact center.• Collaborate with cross-functional teams to gather customer feedback and identify areas of improvement in sales and reservation processes.

Bentonville, Arkansas, United States

I Managed Discovery Storage in Bentonville, a property Rolling Oaks managed.• I began as an Assistant Manager at the property and quickly grew into the Facility Manager role within 4 months.• I grew our presence in our area by building relationships/partnerships with local businesses in different industries. Created new ways to increase our place in Google searches by generating positive and organic feedback and reviews.• Increased our occupancy by 20% in the very competitive storage market in Bentonville, while also maintaining current tenants.• Brought A/R down from 16% to 2% by streamlining necessary auctions and conducting alternatives with settlement fees to avoid auctions.• Took part in expanding our community outreach by getting the facility involved in the Bentonville Chamber of Commerce, furthering the partnership with local businesses.• Hired and trained Assistant Managers to run the facility’s day-to-day tasks, ensuring facility operations are tended to in a smooth and timely matter.Develop and implement energy conservation initiatives to reduce overall facility operating costs and improve sustainability efforts.

Rogers, Arkansas, United States

• Managed daily operations of facility.• Steadily grew and maintained member base at busy location by holding outside events for staff and members, collaboratingwith local business in the same industry by holding discounts and promotions. This resulted in 200% increase of the memberbase in the span of 3 years.Implement and manage effective sales strategies to increase revenue.Develop and implement strategies to increase member engagement and retention rates, such as creating fitnesscompetitions for members and tracking their progress.Develop and implement marketing strategies to attract new members and increase brand awareness.

Mount Laurel, New Jersey, United States

The Marriott has been at the top of the hospitality industry for many years. They have many locations around the world. They strive for the best for their guests and expects the same from their employees. This is where I was able to develop my customer service skills, which I’m able to utilize to this day.Greeted and checked in guests. Including giving them information about the property and the local area. Communicate with engineering and housekeeping staff to ensure upkeep of property.Helped future guests book stays via phone and email.Send proper paperwork to insurance companies for long-term stay guests.Restocked supplies in the market and organized the front desk and back room.Made sure the daily count was correct before and after my shift, as well as dropped offProvide exceptional customer service to guests, ensuring a positive and memorable experience

Bachelor Of Science - Bs, Cinematography And Film/Video Production

Associate Of Science - As, Cinematography And Film/Video Production