Richard Meyers Email and Phone Number

IT Business Unit Specialist, Technology, Planning & Analysis group in Global Cards & Payments.• Develop and prepare executive level presentations.• Responsible for organization level SharePoint administration.• Organize logistics/prepare material for employee engagement activities.• Develop and produce other reporting as needed.

Worked with a high degree of independence to create innovative technological solutions and provide expertise and advice for managers in the 450-person Citi Learning department. Served as Subject Matter Expert on a variety of software and projects, including SharePoint, WebEx, Live Meeting, Communicator, Lync, Office 2010, Bring Your Own Device rollout, Macintosh support, iPhone and iPad integration within the enterprise, remote computer access, complex graphics creation with limited software tools, multiple monitor integration within the classroom, video editing, video capabilities for large-scale departmental meetings, audio editing, podcast creation and distribution, multi-media presentations, electronic newsletters, and large file transfers to internal and external clients.Selected Accomplishments:• Provided project management support and guidance, hands-on training, direct technical support, research and communications expertise.• Revolutionized an outdated internal Training communications system by creating new delivery vehicles via SharePoint.• Transformed ineffective and/or outdated departmental SharePoint sites into user-friendly high- traffic communications vehicles by enhancing content and layout with innovative design.

Acted with a high degree of autonomy to lead the company-wide marketing, promotion and training for the rollout of Microsoft SharePoint, Live Meeting and Communicator applications (internally known as Collaboration Tools) to more than 40,000 employees in less than 18 months. Today more than 100,000 employees use these tools or their successor tools on a daily basis.Selected Accomplishments• Trained 3,000 employees in 94 individual sessions across 10 major Citi sites nationwide. Usage at every site visited more than doubled within one week after on-site training visits.• Created various SharePoint Help Centers and led internal marketing campaigns for Microsoft Office suite and other software updates.

Managed and provided strategic direction for the on-site Jacksonville Macintosh computer network of more than 100-plus units. Exercised a wide range of decision-making authority as the only full-time employee supporting the platform.Selected accomplishments:• Provided support to clients who worked in a deadline-driven production/studio environment. • Delivered cost-effective managerial and technical support for the Macintosh platform through extensive knowledge of software and hardware.

(Worked for AT&T American Transtech and AT&T Universal Card)Responsible for the creation, production and editorial content of various technical publications.Selected Accomplishments:• Coordinated and implemented IT internal communications strategy. Produced high-quality materials, including brochures, overheads and multi-media presentations, using a Macintosh desktop publishing system.• Chaired a 22-member cross-functional committee to improve, refine and enhance the company's electronic communications capabilities. Worked closely with departments to identify, create and implement technological innovations that improved the company's productivity.

Selected accomplishments• Served as a company spokesperson, wrote speeches, assisted executive management and coordinated special events. Produced multiple internal newsletters using desktop publishing system.

Coordinated internal communications campaign to promote the company's credit card products.Selected accomplishments • Designed, wrote and edited new statewide employee and sales newsletters, utilizing company's first internal desktop publishing system.• Assisted with market research and advertising projects.• Created and coordinated employee suggestion program.

Edited articles for the city's daily newspaper.