• Responsible for the tracking, updating, timelines, instructions, and messaging of all actions relating to hardware and software issues for the F35 Lightning II.• Formally document all issues to the company group as required and ensures proprietary information is updated with current data and that all documents are correctly marked prior to release for export.• Deliver a weekly tracker sheet defining the status of Action Requests processed, closed, and categorized by severity (flight/ground safety, non-mission capable, partially mission capable, non-related to mission capable).• Coordinate with Customer Support Engineers across 24 different sites in 9 different countries.

• Processed 1010 shipments of equipment and materials for over 9586 separate installation, upgrade, and replacement events for franchisees and customers, accumulating over $25 million net revenue for the company, over the course of over 4198 invoiced transactions.• Prepared, developed, and coordinated the integrated master plan/master schedule to meet all program objectives across the entire United States in 31 regions simultaneously during a total of 6,805 UPS deliveries, with new transactions and installations included at any given notice. Developed necessary reports and metrics to enable management decisions. Reported directly to the Director of Operations North America daily.• Utilized Sales Force, Google Docs, live status trackers, enrollment queues, and service vendor resources to recognize implications and assist in work-around plans when change was required. Incorporated data analytics, performance, and health metrics to identify issues, improve efficiency and effectiveness, and to identify risk areas. • Facilitated two self-directed work teams of 40 employees and utilized 168 service providers to accomplish supply, equipment, and installation fulfillment that resulted in 9915 successful transactions equating to over $46 million in revenue. Rewarded with 7 days of paid-time-off by the Company President for the record-breaking rollout.• Submitted contractual and enrollment changes based on franchisee requests, providing full status updates, shipment progress, and details on delays at any given notice.

Reported directly to the CEO and COO daily with on-time daily reports of all accomplishments, handling assignments such as assisting with tax returns, lease agreements, refunding invoices, interviewing candidates, license renewals, and healthcare enrollment. Handled over 25 business and personal related accounts for the executives, including Amazon, eBay, Dropbox, AT&T, and Sparkletts, also assisted in planning and executing over 4 company wide events.Operated an online Customer Relationship Management invoicing system, managing transactions with over 57 different customers or distributors, accounting for over 1342 products. Created 4 social media pages for the company on Facebook, Google Plus, Twitter, and LinkedIn simultaneously upon onboarding, including over 288 uploads combined for all which included photo albums, full product descriptions, events and experience promotions, commentary on industry accomplishments, customer feedback, and more.Wrote over 12 executive summaries, troubleshooting solutions, company news, internal magazine stories, and bilingual presentations for business purposes, working via digital colocation with the marketing team headquartered in China.Wrote, proofread, and edited over 22 user manuals and specification sheets for technology products, working via digital colocation with the Chinese marketing team, including English and Spanish translations for worldwide and online use.Proficient with UPS, USPS, DHL, and FedEx shipping services and international customs importing procedures.Designed and wrote 27-page company universal life safety booklet, comprehensive of survival techniques and procedures for fire, earthquake, active shooter, medical, and bomb threat emergencies.Managed and inventoried all North American product stocks, with weekly/monthly auditing for accurate counts. Also recorded a rolling action items list to complete on average 17 different tasks at any given time.

Reported directly to the CEO, COO, and President every day, remotely, or at any given notice. Corresponded with over 229 points of contact on their behalf which included local political figures, celebrities, other CEOs and business leaders, SpaceX personnel, the Department of State, international news organizations, family members, and others. Furthermore, categorized and regularly updated two 4-in. binders full of all business cards ever collected by executives. Consolidated and managed any tasks assigned by Executive Leadership onto a live Rolling Action Items List, managing on average 15 to 29 items/projects at any given time. Participated in over 70 meetings, conference calls, dinners, and appointments with high ranking business leaders. Designed and completed 62 unique pages of presentation material for the Annual Shareholder’s Review, a company overview booklet, organizational charts, dinner invitations and company event invitations, letters to foreign and international business leaders and military commanders, letters of appreciation, gift drive and charity flyers, and trifold brochures for industry summits. Created other presentation products for investors, fundraising events, public speaking engagements, for high-level business partners, and more (including products for media and marketing). Scheduled and planned 5 major company events, satisfying 759 guests total, with resulting in no incidences or issues. Planning and execution included the centerpieces, alcohol delivery, media items, setting up banners, distributing gift bags and name tags, creating invitations, tracking guests and statuses, providing security guards for VIPs, coordinating with Getty Images, raising sponsors and supporters, catering, contracting, etc., and ensuring all company items were returned to headquarters undamaged.

Led groups of up to 38 analyst personnel resulting in more than 1,800 classified Intelligence Reports and 14 oral situation reports (briefs) to the Director of Operations utilizing DoD databases, MS Office, Word, Excel, and Power Point.Created and submitted 300 reports, 112 proposals, 51 technical documents and 28 training plans to senior managers within timelines, resulting in promotion to Operations Training Chief. Certified 16 signals intelligence and electronic intelligence operators, special intelligence communicators, and linguists who transferred to overseas deployments.Maintained, trained and supervised 38 employees during 30 training events, resulting in a 100% safety record, a 50% increase in promotions, and a 7% increase in division-wide award recognition for 3 consecutive months.Redesigned a 7-week introductory training course into a 2-week orientation program to more rapidly develop new intelligence analysts. All 15 participants achieved 83% to 97% GPA’s and increased proficiency of the section.Planned training exercises, driving courses, business travel, and certification classes on behalf of management and conducted result analysis and data collection for 20 training exercises, 56 courses, and for the individual proficiency tests of 38 employees and presented 24 reports and recommendations for senior managers to improve future training.Maintained, repaired, safeguarded, troubleshooted, and implemented a $36 million-dollar array of armored vehicles, platforms, equipment, assets, and hand operated technologies daily, resulting in zero loss over a 3-year period and 100% serviceability. Conducted weekly inventory checks, ensuring adequate stock and resupply, and to affirm zero breaches of security. Examined and inspected stock items for wear and defects. Maintained a Top-Secret Security Clearance and received an Honorable Discharge.