Richard Gates

Richard Gates Email and Phone Number

Customer Service Operations Specialist @ Phytech
El Sobrante, CA, US
Richard Gates's Location
El Sobrante, California, United States, United States
Richard Gates's Contact Details
About Richard Gates

• Information Systems, software, and operations executive with 20 years of experience specializing in ERP

Richard Gates's Current Company Details
Phytech

Phytech

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Customer Service Operations Specialist
El Sobrante, CA, US
Website:
phytech.com
Employees:
165
Richard Gates Work Experience Details
  • Phytech
    Customer Service Operations Specialist
    Phytech
    El Sobrante, Ca, Us
    View
  • Jain Irrigation Inc.
    Director Of Customer Support, Jain Logic
    Jain Irrigation Inc. Feb 2015 - Present
    Fresno, California Area
    Jain Irrigation Purchased PureSense in February of 2015; I was brought over as the Director of Customer Support for PureSense. Jain purchased Observant two years later; the software has been combined and renamed Jain Logic.
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  • Puresense
    Co-Founder And Cio
    Puresense Nov 2007 - Feb 2015
    Oakland Ca
    In the multibillion dollar California agricultural industry, PureSense has revolutionized how growers irrigate. • CIO and Director of Product Support; assures that all customers are fully implemented, trained and satisfied.• PureSense is a SaaS, Windows Server, .NET, SQL Server technical environment (full client and browser based)• Responsible for new customer startup, day to day IT operations, Salesforce.com administration, general technical direction, a VOIP phone system and design of and support of the network and computer systems.• Align IT plans with stated business directions and insure that internal practices, standards and security measures meet company and industry guidelines.• Give customer presentations, manage vendor relationships, train new customers, meet with VC and other funding sources.• Hands on DBA, desktop support, application support, manage the phone switch.• Hire and manage an off shore analytical staff as well as local IT staff
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  • C2 - Kickfire (Now Part Of Teradata),
    Director Of Customer Service
    C2 - Kickfire (Now Part Of Teradata), May 2007 - Nov 2007
    Santa Clara, Ca
    Kickfire specializes in a new data warehouse technology (a data warehouse appliance, SQL on a chip) in a LAMP stack. Kickfire was aimed at improving the performance of all Web 2.0 applications.• Director of Customer Support; managed customer relationships, training, tech support, sales engineers and professional services. • Architected and built several different data warehouses (banking, click stream, social networking, system logs and retail sales) for use in QA, pilot programs and at beta sites. • Did extensive QA support, worked with a large local and off-shore development and QA team. The technical environment is OpenSource / Linux / MySQL.
  • Ace Parking
    Cio
    Ace Parking Jul 2006 - May 2007
    ACE Parking manages approximately 600 parking lots located on the west coast. I was responsible for day to day operations and overall direction of the IT department, managing vendor relationships, preparing annual operating and capital budget, overseeing hardware, software, network and desktop support, generating weekly project status reports, mentoring staff and setting direction with regards to programming languages, network, systems and tools. Major projects included a PeopleSoft Financials upgrade (8.4 to 8.8 in a DB2/Windows environment), a redesign of the corporate web site, selecting (build vs. buy) a replacement revenue tracking/audit system that ties in the existing Point of Sales systems and an upgrade to the Lotus Notes email system and internal Domino customized business applications. I was also the internal technical support for the ADP outsourced payroll and was the IT liaison to all business groups as well as holding the IT chair on the Executive Committee.
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  • Puresense
    Co-Founder And It Director
    Puresense Apr 2004 - Jul 2006
    PureSense specializes in wireless Sensor Analytics of soil characteristics and weather in the agricultural marketplace. We used a SaaS delivery model. I was responsible for day to operations, general technical direction, and design of and support of the network and computer systems. I gave customer presentations, met funding sources, managed the internal databases (SQL Server), LAN, servers and desktops, routers and firewalls, was a member of both the software and hardware engineering teams, met with and maintained relationships with all network, email, hardware, software and component providers and did software QA. I also wrote marketing and sales literature, was the SalesForce.Com administrator, maintained the corporate web site and I was the West Coast field project manager and customer relationship manager as well as the hands on DBA for a SQL Server 2000/2005 environment, managed all internal servers and made sure that IT plans aligned with stated business directions.
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  • Babcock & Brown
    Manager Of Database Applications
    Babcock & Brown Dec 1997 - Mar 2004
    B&B is a combination high-end Financial Services, Investment Bank, Law Office, with offices in the United States, Europe, Asia and Australia running a mixed UNIX / Windows environment 24X7. Originally recruited to manage an expanding use of the Internal Sybase and SQL Server database applications and to upgrade and enhance the Flexi International financial package; soon became involved in day-to-day management of the San Francisco IT organization and was a member of the international IT support team while being a hands on DBA. Coordinated, prioritized and managed multiple projects; including internal software development projects using database backends, managed vendor meetings and contract negotiations and did staff reviews and mentoring. Internal technical manager for a PeopleSoft implementation, installed and managed iManage a DMS designed for law firm usage.
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  • Flexi International,
    Director, Professional Services
    Flexi International, Jan 1997 - Dec 1997
    Oakland Ca
    Financial Software and Services Provider• Project manager and hands on support for installs at all new customer sites (Sybase, SQL Server databases and Flexi software).• Managed several upgrades at existing customer sites.• Succeeded in assuring the success of all new Flexi installations in the Western Region as well as the continuing satisfaction of existing customers; recruited and supervised seven consultants; worked directly with executive managers of client companies to resolve Flexi issues; managed FRx and Crystal reporting projects; heavily involved in all sales efforts.• Exceeded quota for professional services up-sell in my region.
  • System Software Associates
    Manager, Technical Practices
    System Software Associates Jul 1996 - Jan 1997
    San Ramon Ca
    ERP (BPCS) Software and Services Provider• Recognized as key person in the success of new customer sales and ongoing customer satisfaction. Scope of responsibility included project management, systems implementation, and manufacturing and financial process re-engineering with regards to best practices.• Managed thirty-four employees between direct reports as well as the AS400 install manager and team, the UNIX install manager and team, and the regional pre-sales technical manager and team. • Heavily involved in all regional sales efforts; responsible for meeting quota for Professional Services sales in my region.• Hands on support of SSA in an AS400 environment as well as a UNIX/Oracle and UNIX/Informix environment.APICS certified.
  • Sybase
    Senior Systems Consulting Engineer
    Sybase Apr 1993 - Jul 1996
    Emeryville, Ca
    SENIOR SYSTEMS CONSULTING ENGINEERSales and consulting at various customer locations.
  • Cincom Systems
    Director, Professional Services
    Cincom Systems Jan 1991 - Apr 1993
    San Francisco, Ca
    ERP package support - Mainframes and Minis - Pre-Sales and Post-Sales consulting
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Richard Gates Skills

Start Ups Project Management Saas Management Strategic Planning Leadership Strategy Business Development Business Strategy Databases Crm Team Building Sql Unix It Management Microsoft Sql Server Erp Security Enterprise Software Process Improvement Business Analysis Product Management Management Consulting Mergers Venture Capital Linux Mergers And Acquisitions Analytics Software Development Business Process Improvement Customer Relationship Management Software As A Service New Business Development Information Technology Salesforce.com Product Development Account Management Customer Service Integration Vendor Management Solution Selling Strategic Partnerships Sales Management Microsoft Office Team Leadership Program Management Budgets Technical Support Cloud Computing Operations Management Paas Product Marketing Entrepreneurship Executive Management Data Analysis Customer Satisfaction Business Intelligence Change Management Contract Negotiation Forecasting Competitive Analysis

Richard Gates Education Details

Frequently Asked Questions about Richard Gates

What company does Richard Gates work for?

Richard Gates works for Phytech

What is Richard Gates's role at the current company?

Richard Gates's current role is Customer Service Operations Specialist.

What is Richard Gates's email address?

Richard Gates's email address is rg****@****nse.com

What is Richard Gates's direct phone number?

Richard Gates's direct phone number is +170872*****

What schools did Richard Gates attend?

Richard Gates attended University Of Massachusetts Amherst.

What skills is Richard Gates known for?

Richard Gates has skills like Start Ups, Project Management, Saas, Management, Strategic Planning, Leadership, Strategy, Business Development, Business Strategy, Databases, Crm, Team Building.

Who are Richard Gates's colleagues?

Richard Gates's colleagues are Angel Escalera, Anna Brodsky, Eyal Arazi, Ilan Liwski, Avi Sand, Dana Menkes, Sam Moffatt.

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