Richard Hart Email & Phone Number

California, United States

California, United States

San Rafael, California, United States

Berkeley, California, United States

Currently working on Business Development and GTM Strategy for new service offering, including: - Defining Product Offering(s) and - SEO/SEM Strategy - Website Development and LaunchMeanwhile, also performing Onsite Project Management and Carpentry on existing projects

Portland, Oregon Area

- Developed and launched several new CPG brands in Portland, Oregon, including Aloft Kombucha and Rose's Refreshers Sparkling Lemonade- Responsible for all aspects of Brand Development: from Product Formulation to Go-to-Market Strategy; Sales and Distribution to Funding, Accounting and Tax Management- Reinvented business model to suit changing market conditions, transitioning away from kombucha to low sugar, all-natural sparkling lemonades- Grew the lemonade business from concept to positive revenue and regional distribution across retail, restaurants and breweries, and corporate partners

San Francisco Bay Area

- Worked with PBS Television personality Laura McIntosh to develop the model for a new business venture that would allow her to leverage her position as the host of a nationally syndicated cooking show.- Developed a retail brand, Laura & Co., which reflects her unique personality and ethos, and which is preparing to launch in 2019

San Francisco Bay Area

- Responsible for developing, maintaining and growing the client relationship with Kaiser Permanente, Verizon's largest managed services account, with an annual contract value >$150m- In order to effectively support such a large account as Kaiser required a dedicated, world-class customer support team. I led the effort to define and create a model that combined onshore and offshore resources to deliver a broad range of helpdesk and technical services- The results were that revenues grew every year, more than doubling during my tenure, incident handling improved dramatically and customer satisfaction reached its highest levels during the life of the contract

San Francisco, Ca

- Directly managed a team of 20+ geographically distributed business analysts, project managers and development leads- Interfaced with a wide variety of customers, including numerous Fortune 500s, at the executive level to gather requirements, gauge satisfaction and to more effectively develop solutions that exceeded expectations- Responsible for the design and development of a complex SaaS ticketing solution that successfully released to the Verizon product catalog in 2010- Successfully delivered numerous complex development projects on time and within scope, including customer-facing portal and reporting applications, and internal ticketing and reporting integration projects

San Jose, Ca

- Functional Operations Manager of 20+ person, multi-disciplined 24/7 Operations Center, where engineers managed critical business applications for multiple Fortune 500 clients- Guided client relationships through numerous mergers and acquisitions, with retention rates exceeding management projections by >200%- Participated in the design and physical build out of a new state of the art operations center that was focused on the remote management of complex business applications

Master Of Business Administration (Mba), Entrepreneurship/Entrepreneurial Studies

Activities and Societies: Advanced Entrepreneurship Haas Startup Competitions

Master Of Business Administration (Mba), Marketing

Bachelor Of Arts (B.A.), Business Administration And Management, General

Activities and Societies: Alpha Sigma Lambda, Toastmasters

Weston, Ma