Richard Burns Email & Phone Number

• Set overall vision and strategic direction, and provided team leadership.• Created, implemented, and managed flexible, efficient Agile Kanban and Scrum software development and technical support processes with weekly retrospective accountability and continuous improvement, ensuring currency with each product release and transition.• Identified manual process deficiencies and issue root causes, and instituted automation techniques, reducing toil and increasing workflow efficiency through data-driven process assessment, review and implementation of efficiencies, self-help and automation, resulting in 50% reduction in work.• Created, monitored, and reported on Service Level Agreements and Objectives for issue response and resolution. Provided accurate SLIs to stakeholders based on work type categories and regular reporting, meeting SLOs >99% of the time.• Managed full lifecycle design, development, testing, and deployment of software systems. • Ensured a healthy and rewarding work experience for all employees, resulting in a high-performing, effective, productive team with a total employee attrition rate of 0%.• Ensured compliance with PCI/DSS and corporate security standards.• Created an efficient process for monitoring and alerting, providing early warning and notification. • Collaborated with business and technical leadership to improve process, production support policies, and strategic objectives.• Ensured clear and accurate communications with all stakeholders, including high level customers.• Managed issue escalations and established processes for incident management.

• Designed, developed, tested, and deployed secure software for complex financial systems in C#.NET, JavaScript, and SqlServer.• Collaborated with senior leadership and customers to define requirements and build projects that achieved or exceeded corporate plans. Worked directly with customers to establish new product and feature requirements and specifications. • Gathered requirements, defined scopes, allocated resources and established schedules, meeting or exceeding project demands.• Established and managed efficient processes for software development and production support.• Led sprint planning, reviews, and retrospectives.• Reviewed code to check compliance with company coding guidelines and PCI/DSS compliance.• Managed PCI/DSS Section 6 compliance, reducing audit durations from several days to under 2 hours.• Trained engineers in standards and strategies for optimal product development.• Supervised and trained teams of software developers, providing resources needed for success.• Several years rated with performance surpassing expectations.

• Designed, implemented, and managed all information systems for a national Title Company, including Windows 2003 servers, printing, and VoIP systems, serving remote users and offices in 6 states.• Created and managed a seamless “one-office” network among the various sites using SonicWall and Cisco devices for data and voice VPNs.• Designed and developed custom applications in ASP and C#.NET including online mortgage rate calculators, and document management applications.

• Led a team in the creation of the process of Software Development and Quality Assurance.• Defined standards for Software Architecture, Functional Requirements, Technical Specification/Design, Certification and Accreditation, Test Plans and Procedures, and coding for several programming languages.• Developed and implemented a company-wide Process Adoption Plan and training course. • Defined and implemented strategies of release and deployment of TCS products.• As Lead Architect, created the Foundation Software Development Environment and designed, developed, and tested the Trusted Guard Architecture upon which all TCS multi-level guard products are based.• Designed, developed, and tested several custom software products for TCS customers. • Managed several fixed-price projects with both government and commercial customers through full system life cycle.• Interacted directly with governmental and DoD customers in gathering requirements, developing specifications, and reporting project status. • TCS products address the control and flow of data between security classification levels for various US military customers and are implemented in C, C++, and Java/JNI under RedHat REL5, TCS Trusted Linux, and Sun Trusted Solaris.

• Led an Engineering Department of 20 engineers and consultants through the development of the Appfluent Accelerator, a 2u Intel and Red Hat Linux based appliance with embedded Oracle 8i, Enterprise Edition, for the purpose of off-loading and providing access to read-only data from an origin database for Business Intelligence and Enterprise applications. • Authored and implemented the Software Development and Quality Assurance Process; Supervised all aspects of product development through full systems life cycle, including Requirements Analysis, Technical Specifications, Architecture, Development, Testing, and Code Reviews. Authored technical proposals for new products, and drafted and authored technical and end-user documentation.• Designed, developed and implemented the Configuration Management, Source Code Control, and Automated Build systems. All products and revisions were delivered on time or before, at or under budget.

• Directed the integration of the ToFish! Visual Similarity system with the AOL Search Engine, pursuant to the acquisition of ToFish! Incorporated by America Online. Technology included Java/J2EE and C++ on Sun Sparc and Sybase.• Designed, developed, and integrated the Internationalization and Language Independence Project for AOL Search, with a team of 3 Senior Engineers. This enhancement was written in C++ using the Rosette Inc. API, on Sun Sparc/Solaris.At ToFish! Inc.• Directed the development of a complex technology product, including all management and development during a full Systems Life Cycle, including: Program Management and Scheduling, authoring technical proposals for new products, and drafting and authoring technical and end-user documentation.• Technical responsibilities included Design, Development, Testing, packaging and delivery, documentation, and Configuration Management. Created all engineering estimates for all products, and performed all project scheduling.