Richard Cook Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Georgia, United States

Atlanta, Georgia, United States

Manage the day-to-day operations of 7 scrum teams with 40 plus team members responsible for the Aktivate Point of Sale (POS) system.- Responsible for interviewing new hires, creating job postings, and managing interns assigned to the team.- Personally recognized by the president of AT&Ts Prepaid Wireless Portfolio, John Dwyer, for stepping up and going above and beyond while contributing to Cricket’s response to the COVID-19 crisis.- Key to the design and implementation of the… Show more Manage the day-to-day operations of 7 scrum teams with 40 plus team members responsible for the Aktivate Point of Sale (POS) system.- Responsible for interviewing new hires, creating job postings, and managing interns assigned to the team.- Personally recognized by the president of AT&Ts Prepaid Wireless Portfolio, John Dwyer, for stepping up and going above and beyond while contributing to Cricket’s response to the COVID-19 crisis.- Key to the design and implementation of the Emergency Broadband Benefit (EBB) Program working across multiple IT teams to architecture the solution to support integrations between teams. Coding was completed in just over 30 days which allowed 161K subscribers to enroll in the first 90 days.- Oversaw and led an elite development team to transform the Akitvate system to work on iPads in the retail store locations and was chosen to perform on-site support of the capability. This work would become the basis for the Cricket Wireless store 2020 and Curbside Check-In platforms. Show less

Atlanta, Georgia, United States

Hand-picked to help re-align and guide the Multi-Channel Services team on the creation of the new Aktivate Point of Sale (POS) system utilized by all Cricket stores responsible for over 90% of Cricket’s revenue.- Vital in the team’s ability to deliver the Aktivate platform to Cricket stores with an emphasis on code quality and increased speeds while leveraging an Agile process in just over one year from the start of development.- Serving as the Scrum Master for three teams, facilitated… Show more Hand-picked to help re-align and guide the Multi-Channel Services team on the creation of the new Aktivate Point of Sale (POS) system utilized by all Cricket stores responsible for over 90% of Cricket’s revenue.- Vital in the team’s ability to deliver the Aktivate platform to Cricket stores with an emphasis on code quality and increased speeds while leveraging an Agile process in just over one year from the start of development.- Serving as the Scrum Master for three teams, facilitated all scrum events to ensure effective communication and transparency across all internal and 3rd party teams.- Integral in the design of the application’s shopping cart data model which enabled true Multiple Activations Single Transaction (MAST) capabilities and was adopted by the Cricketwireless.com team which ushered in the first phases of an Omni-Channel platform.- Designed the Aktivate Roles and Permissions (authorization) implementation in AT&Ts Application Authorization Framework (AAF) allowing for access to UI functionality and Microservice utilization based on AT&Ts Common Security Platform (CSP) Groups to ensure compliance. Show less

Atlanta, Georgia, United States

Spearheaded the creation of and processes involving the Technical Product Owner role for Cricket IT.- Managed the intake of over 100 project and off-cycle promotions for the team per year including providing cost estimates and coordinating with business on requirements.- Implemented a new User Acceptance Testing (UAT) process and improved collaboration and processes between our team and the End-to-End Testing team which resulted in a 100% reduction in production defects from code… Show more Spearheaded the creation of and processes involving the Technical Product Owner role for Cricket IT.- Managed the intake of over 100 project and off-cycle promotions for the team per year including providing cost estimates and coordinating with business on requirements.- Implemented a new User Acceptance Testing (UAT) process and improved collaboration and processes between our team and the End-to-End Testing team which resulted in a 100% reduction in production defects from code deployments through the first half of 2018. Show less

Greater Denver Area

Led a team of 21 developers split between three locations, two offshore and one onshore responsible for our forward-facing POS/CRM/Onboarding system (CID).- Coordinated with the Security Team and designed a solution around an identified flaw in our system around logins. After implementation, compromised logins dropped immediately by 64% and prevented $2.9M in revenue leakage yearly.- Developed a new process for the intake of extra small projects from the business into our department for… Show more Led a team of 21 developers split between three locations, two offshore and one onshore responsible for our forward-facing POS/CRM/Onboarding system (CID).- Coordinated with the Security Team and designed a solution around an identified flaw in our system around logins. After implementation, compromised logins dropped immediately by 64% and prevented $2.9M in revenue leakage yearly.- Developed a new process for the intake of extra small projects from the business into our department for review. Produced a 50% reduction in time it took to analyze, update, and establish a level of effort for development. Show less

Greenwood Village, Co

Key player in integrating backend software and database systems to forward-facing POS/CRM/Onboarding system (CID).- Architected and developed Microsoft Active Directory authentication for the application. Coordinated with third party vendor on development of a new Help Desk Admin tool for the management of Active Directory accounts. Resulted in the streamlining of account management for users into a single system of record.- Consulted with the Database team on creation of a new… Show more Key player in integrating backend software and database systems to forward-facing POS/CRM/Onboarding system (CID).- Architected and developed Microsoft Active Directory authentication for the application. Coordinated with third party vendor on development of a new Help Desk Admin tool for the management of Active Directory accounts. Resulted in the streamlining of account management for users into a single system of record.- Consulted with the Database team on creation of a new key-based authorization schema tying Active Directory security groups with permissions for the application. Resulted in a new coding standard for all developers when implementing permissions throughout the application. Show less

Responsible for architecture and development of 90% of web-based applications. Interfaced with clients to develop requirements, provided follow-on training, and ongoing customer support.- Managed the re-write of RxCareerCenter.com, the largest pharmacy-specific job board on the Internet, for our sales division. Increased revenue from old job board by over 300% from $350K to over $1M per year.- Developed temporary staffing and online time card software for recruiting and staffing… Show more Responsible for architecture and development of 90% of web-based applications. Interfaced with clients to develop requirements, provided follow-on training, and ongoing customer support.- Managed the re-write of RxCareerCenter.com, the largest pharmacy-specific job board on the Internet, for our sales division. Increased revenue from old job board by over 300% from $350K to over $1M per year.- Developed temporary staffing and online time card software for recruiting and staffing division, a business line that accounted for over 70% of the company income. Increased recruiter proficiency by 30%. Show less

Main point person for the integration of United States Air Force (USAF) and United States Navy (USN) intelligence systems.- Conducted research and development to provide warfighters of different services with compatible tools allowing for effective communication between them.- Performed database analysis to ensure data integrity between systems

Responsible for theater-wide integration of current and future web-based intelligence applications.- Developed first-ever Department of Defense (DOD) web-based Mission Reporting (MISREP) application that standardized aircraft mission reporting in Pacific Theater and cut reporting time by over 40%- Created organization intranet website that included a budget management application, IT help desk, and a personnel training module which resulted in increased organization proficiency in those… Show more Responsible for theater-wide integration of current and future web-based intelligence applications.- Developed first-ever Department of Defense (DOD) web-based Mission Reporting (MISREP) application that standardized aircraft mission reporting in Pacific Theater and cut reporting time by over 40%- Created organization intranet website that included a budget management application, IT help desk, and a personnel training module which resulted in increased organization proficiency in those areas over 25% Show less

Recognized as theater expert in Air Operations Center (AOC) target intelligence.- Trained staff and senior level management on current and future AOC targeting systems.- Managed career progression and training of junior-level staff.

Handpicked to be a part of a ten-person development team.- Coordinated between different government agencies to develop sub-component of a new weapon system.- Developed a web-based solution that provided warfighters with mission-essential tools

Bachelor Of Science (Bs) In Business Administration With A Concentration In Mis

Heading back to school part-time to pursue getting my Bachelor's Degree to help further my career with AT&T and Cricket.

Associates, Communication

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Baseball, Football, Track, Academic Team

High School Diploma