Richard Chung Email & Phone Number

Goleta, CA, US

Santa Barbara, California Area

∙ Manages a team of 5 support representatives to service 600+ client support requests per month∙ Optimized operational processes (i.e. ticket flow, triage system) to improve customer response time by 50% over 6 months∙ Work closely with manufacturing, service, and inventory to implement and optimize customer instrument service time and spare parts.

Santa Barbara, California Area

∙ Served hundreds of Wyatt customers, providing application, hardware, and technical support for end-to-end product line∙ Served as a teaching assistant in multiple courses at Light Scattering University (LSU) on technical engineering topics that included: Zimm plot lab, dn/dc lab, and both the ASTRA and Dynamics computer labs∙ Assisted domestic and.

Santa Barbara, California Area

As a youth leader and instructor, I teach a group of kids ranging from 7-12 years old the basic of hip-hop dance and culture. Along with this, I help organize community centered events surrounding dance performances and events that help bring the community together.

Santa Barbara, California Area

• Teach intermediate level hip-hop once a week
• Design and develop choreography for an end of the year showcase

Bazan Research Group

I currently head a research project with the help of a graduate student in synthesizing and characterizing the chiral optical properties of a specific donor-acceptor polymer. Following both literature and new reaction methods, my researcher and I have designed a series of reaction workups for the overall synthesis to measure chiral optical response in.

UCSB Bookstore

As a customer service representative at the UCSB bookstore I...-Handle cash transactions and keep track of daily cash balances-Deal with customers in a fast paced and at times, stressful environment-Supervise cashiers and help resolve complaints/problems

• Assisted on project to develop efficient BHJ organic solar cells, working with supervisors
• Managed various lab tasks ranging from distillations to H-NMR analysis
• Produced BHJ blends to maximize efficiency