Richard Clarkson work email
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Specialist in consulting and technology solutions for digital trading and augmented expert decision making in Underwriting and Claims. Integration of underwriting, pricing, portfolio management, trading rules decision engine (inc dynamic risk appetite), predictive models, AI, reserving and capital. Enable insurance companies to improve sales/retention, reduce costs and optimise net retention/capital. London Market focused - how insurers set up new trading and operating models with appropriate structures, processes and skills in their business to execute.
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Senior Managing DirectorWtwLondon, Gb -
Managing DirectorWtwLondon, Gb
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Managing DirectorWtw Apr 2024 - PresentLondon Area, United Kingdom -
Global Market Leader - Global SpecialtyWtw Apr 2023 - PresentLondon, England, United Kingdom
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Head Of London Market ConsultingWillis Towers Watson Feb 2019 - Mar 2023London, United KingdomHead of London Market Consulting, focusing on blueprint for next generation analytical London Market insurers including pricing, underwriting, portfolio management and digital trading
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Managing DirectorFti Consulting Mar 2017 - Jan 2019London, United KingdomRoles included programme management of Decile 10 initiative for Lloyd's -
Senior DirectorFti Consulting Mar 2016 - Mar 2017London
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Managing DirectorImpact Point Consulting Aug 2013 - Feb 2016Chester, United KingdomProviding solutions for clients who want to improve their Customer Experience, and who know that the key is transforming how people interact with each other, whether they are customers or colleagues. -
Independent Consultant: StrategyTowergate Insurance Jul 2014 - Oct 2015Supporting the CEO and Broking Board on the development of the business strategy covering £650m GWP. Profiling market share and specialisms, recommendations on proposition development, and an operational diagnostic with recommendations on how to optimise the business model/operating model. Using the outputs of the analysis to feed into business planning and trading insights.As well as the strategy development I help with diagnostics/problem solving particularly around income initiatives and business MI/Operational capabilities. I am accountable for the Exec Reporting and "storytelling" processes and outputs in the Division (inc reporting of results, insights into trading performance and operational plans). -
Independent Consultant: Service ExcellenceLloyds Banking Group Aug 2013 - Mar 2014United KingdomProviding consultancy for Lloyds Banking Group in the Commercial Securities function.DELIVERED:- Baselined current customer experience and E2E times- Coached and mentored teams in skills to assess and improve customer experience- Identified and delivered improvements in customer service and business efficiency- Customer experience is faster and more reliable, with reduced cost base -
Customer Service DirectorRsa Insurance Group Jan 2011 - Aug 2013Global Speciality Lines, LondonDirector in a senior leadership team/member of P&L Board for complex/large multi-national insurance covering 7 countries/£1 billion in Gross Revenue. Developed and delivered a Customer Service strategy.DELIVERED:- Created external benchmarking covering all 7 countries - Research programme on which interactions matter most to decision to buy- Prioritised improvements to improve overall competitiveness- Designed new service propositions and experiences to improve NPS/New Business- Customer service strategy developed and adopted for business function- Customer Journey Mapping for key processes- Commitment Based Management-led design of new customer experiences -
Business Development ManagerRsa Group Jun 2009 - Dec 2010London, United KingdomSenior change leader, created improved customer experiences in the UK Commercial Insurance business that drove increases in revenue, business efficiency and NPS.DELIVERED:- Co-designed new customer experiences- Business Process Design for new processes- Improvements via Lean and Six Sigma- Business Case development, tracking and delivery- Activity Based Costing to identify/remove non-value add activities- Commitment Based Management techniques to design/deliver new customer experience- Coach/mentoring of leaders to sustain new experiences
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Business Improvement LeaderRsa Group Jul 2007 - Jun 2009London, United KingdomHead of Process for UK Commercial and Affinity insurance, developed and executed process and customer experience improvements.DELIVERED:- Improvements via Lean and Six Sigma- Offshored processes (from identification to delivery)- Cost reduction initiatives- Business case development and execution- Baseline of current process capability- Operational health diagnostics delivered
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Operations Support LeaderRsa Group Jan 2004 - Jul 2007Manchester, United KingdomSenior leader in the UK Claims Operations function. Established capacity management, MI and process improvement function that delivered business efficiencies. Delivered programme that successfully eliminated backlogs that were preventing good customer service.DELIVERED:- Capacity Modelling function established- Business and Operational MI reporting created- Efficiency improvements and Cost reductions- Service recovery and improvement- Financial planning
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Business ManagerRsa Jan 2001 - Jan 2004Manchester, United KingdomBusiness Manager for 2 different functions that had various issues when I took over. Delivered service recovery, cost reductions and profit improvements.DELIVERED:- Service Recovery by eliminating backlogs- Capacity Modelling- Cost reduction- Improved P&L performance
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Operations ManagerAviva Plc Aug 1998 - Jul 2001Manchester, United KingdomAppointed to lead teams Liability Claims teams in Manchester. Delivered service improvements and recruitment programmes.DELIVERED:- Capacity Modelling- Service Recovery by eliminating backlogs -
Operations Team ManagerAviva Plc Jan 1997 - Aug 1998Luton, United KingdomAppointed to lead an Underwriting team covering both Personal and Commercial Insurance. Delivered an integrated function following a organisational restructure.DELIVERED:- Service improvement- Work moves- Capacity modelling
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Graduate TraineeAviva Jan 1995 - Jan 1997Glasgow, United KingdomJoined Commercial Union as a Graduate Trainee, and worked across Commercial Underwriting, Claims, Trading and Finance.
Richard Clarkson Skills
Richard Clarkson Education Details
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Chartered Insurance InstituteAssociateship And Chartered Insurer -
Lean Six SigmaBlack Belt
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Call Centre Management -
College Of LawLaw
Frequently Asked Questions about Richard Clarkson
What company does Richard Clarkson work for?
Richard Clarkson works for Wtw
What is Richard Clarkson's role at the current company?
Richard Clarkson's current role is Senior Managing Director.
What is Richard Clarkson's email address?
Richard Clarkson's email address is ri****@****oup.com
What is Richard Clarkson's direct phone number?
Richard Clarkson's direct phone number is +4478015*****
What schools did Richard Clarkson attend?
Richard Clarkson attended Chartered Insurance Institute, Lean Six Sigma, University Of Sunderland, College Of Law, University Of Sheffield.
What are some of Richard Clarkson's interests?
Richard Clarkson has interest in Photography, Formula One.
What skills is Richard Clarkson known for?
Richard Clarkson has skills like Management, Business Process Improvement, Change Management, Insurance, Risk Management, Program Management, Customer Service Improvement, Process Improvement, Project Management, General Insurance, Customer Service, Leadership.
Not the Richard Clarkson you were looking for?
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Richard Clarkson
Head Of Aviation Decarbonisation And Markets Analysis At Department For Transport (Dft), United KingdomKingston Upon Thames2dft.gsi.gov.uk, dft.gov.uk -
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2orange.com, orange-ftgroup.com
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