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Richard Clarkson Email & Phone Number
Senior Managing Director
at
WTW
1 work email found
@willistowerswatson.com
2 phones found area 780
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Richard Clarkson? Overview
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Quick answer
Richard Clarkson is listed as Senior Managing Director at WTW, based in London, England, United Kingdom. AeroLeads shows a work email signal at willistowerswatson.com, phone signal with area code 780, and a matched LinkedIn profile for Richard Clarkson.
Richard Clarkson previously worked as Managing Director at Wtw and Managing Director at Wtw. Richard Clarkson holds Associateship And Chartered Insurer from Chartered Insurance Institute.
Company email context
Email format at WTW
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{first}.{last}@willistowerswatson.com
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AeroLeads found 1 current-domain work email signal for Richard Clarkson. Compare company email patterns before reaching out.
Profile bio
About Richard Clarkson
Specialist in consulting and technology solutions for digital trading and augmented expert decision making in Underwriting and Claims. Integration of underwriting, pricing, portfolio management, trading rules decision engine (inc dynamic risk appetite), predictive models, AI, reserving and capital. Enable insurance companies to improve sales/retention, reduce costs and optimise net retention/capital. London Market focused - how insurers set up new trading and operating models with appropriate structures, processes and skills in their business to execute.
Listed skills include Management, Business Process Improvement, Change Management, Insurance, and 22 others.
Current workplace
Richard Clarkson's current company
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18 roles
Richard Clarkson work experience
A career timeline built from the work history available for this profile.
Managing Director
Managing Director
Current
Apr 2024 - Present
Global Market Leader - Global Specialty
Current
Apr 2023 - Present
Head Of London Market Consulting
Head of London Market Consulting, focusing on blueprint for next generation analytical London Market insurers including pricing, underwriting, portfolio management and digital trading
Feb 2019 - Mar 2023
Managing Director
Roles included programme management of Decile 10 initiative for Lloyd's
Mar 2017 - Jan 2019
Senior Director
Mar 2016 - Mar 2017
Managing Director
Providing solutions for clients who want to improve their Customer Experience, and who know that the key is transforming how people interact with each other, whether they are customers or colleagues.
Aug 2013 - Feb 2016
Independent Consultant: Strategy
Supporting the CEO and Broking Board on the development of the business strategy covering £650m GWP. Profiling market share and specialisms, recommendations on proposition development, and an operational diagnostic with recommendations on how to optimise the business model/operating model. Using the outputs of the analysis to feed into business planning and trading insights.As well as the strategy development I help with diagnostics/problem solving particularly around income initiatives and business MI/Operational capabilities. I am accountable for the Exec Reporting and "storytelling" processes and outputs in the Division (inc reporting of results, insights into trading performance and operational plans).
Jul 2014 - Oct 2015
Independent Consultant: Service Excellence
Providing consultancy for Lloyds Banking Group in the Commercial Securities function.DELIVERED:- Baselined current customer experience and E2E times- Coached and mentored teams in skills to assess and improve customer experience- Identified and delivered improvements in customer service and business efficiency- Customer experience is faster and more reliable, with reduced cost base
Aug 2013 - Mar 2014
Customer Service Director
Director in a senior leadership team/member of P&L Board for complex/large multi-national insurance covering 7 countries/£1 billion in Gross Revenue. Developed and delivered a Customer Service strategy.DELIVERED:- Created external benchmarking covering all 7 countries - Research programme on which interactions matter most to decision to buy- Prioritised improvements to improve overall competitiveness- Designed new service propositions and experiences to improve NPS/New Business- Customer service strategy developed and adopted for business function- Customer Journey Mapping for key processes- Commitment Based Management-led design of new customer experiences
Jan 2011 - Aug 2013
Business Development Manager
Senior change leader, created improved customer experiences in the UK Commercial Insurance business that drove increases in revenue, business efficiency and NPS.DELIVERED:- Co-designed new customer experiences- Business Process Design for new processes- Improvements via Lean and Six Sigma- Business Case development, tracking and delivery- Activity Based Costing to identify/remove non-value add activities- Commitment Based Management techniques to design/deliver new customer experience- Coach/mentoring of leaders to sustain new experiences
Jun 2009 - Dec 2010
Business Improvement Leader
Head of Process for UK Commercial and Affinity insurance, developed and executed process and customer experience improvements.DELIVERED:- Improvements via Lean and Six Sigma- Offshored processes (from identification to delivery)- Cost reduction initiatives- Business case development and execution- Baseline of current process capability- Operational health diagnostics delivered
Jul 2007 - Jun 2009
Operations Support Leader
Senior leader in the UK Claims Operations function. Established capacity management, MI and process improvement function that delivered business efficiencies. Delivered programme that successfully eliminated backlogs that were preventing good customer service.DELIVERED:- Capacity Modelling function established- Business and Operational MI reporting created- Efficiency improvements and Cost reductions- Service recovery and improvement- Financial planning
Jan 2004 - Jul 2007
Business Manager
Business Manager for 2 different functions that had various issues when I took over. Delivered service recovery, cost reductions and profit improvements.DELIVERED:- Service Recovery by eliminating backlogs- Capacity Modelling- Cost reduction- Improved P&L performance
Jan 2001 - Jan 2004
Operations Manager
Appointed to lead teams Liability Claims teams in Manchester. Delivered service improvements and recruitment programmes.DELIVERED:- Capacity Modelling- Service Recovery by eliminating backlogs
Aug 1998 - Jul 2001
Operations Team Manager
Appointed to lead an Underwriting team covering both Personal and Commercial Insurance. Delivered an integrated function following a organisational restructure.DELIVERED:- Service improvement- Work moves- Capacity modelling
Jan 1997 - Aug 1998
Graduate Trainee
Joined Commercial Union as a Graduate Trainee, and worked across Commercial Underwriting, Claims, Trading and Finance.
Jan 1995 - Jan 1997
5 education records
Richard Clarkson education
Associateship And Chartered Insurer
Chartered Insurance Institute
Black Belt
Lean Six Sigma
Call Centre Management
Diploma In Legal Practice, Law
College Of Law
Ba (Law), Law
FAQ
Frequently asked questions about Richard Clarkson
Quick answers generated from the profile data available on this page.
What company does Richard Clarkson work for?
Richard Clarkson works for WTW.
What is Richard Clarkson's role at WTW?
Richard Clarkson is listed as Senior Managing Director at WTW.
What is Richard Clarkson's email address?
AeroLeads has found 1 work email signal at @willistowerswatson.com for Richard Clarkson at WTW.
What is Richard Clarkson's phone number?
AeroLeads has found 2 phone signal(s) with area code 780 for Richard Clarkson at WTW.
Where is Richard Clarkson based?
Richard Clarkson is based in London, England, United Kingdom while working with WTW.
What companies has Richard Clarkson worked for?
Richard Clarkson has worked for Wtw, Willis Towers Watson, Fti Consulting, Impact Point Consulting, and Towergate Insurance.
How can I contact Richard Clarkson?
You can use AeroLeads to view verified contact signals for Richard Clarkson at WTW, including work email, phone, and LinkedIn data when available.
What schools did Richard Clarkson attend?
Richard Clarkson holds Associateship And Chartered Insurer from Chartered Insurance Institute.
What skills is Richard Clarkson known for?
Richard Clarkson is listed with skills including Management, Business Process Improvement, Change Management, Insurance, Risk Management, Program Management, Customer Service Improvement, and Process Improvement.
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