· Oversee and facilitate communication amongst client teams within department and amongst outside clients .· Analyze operations, guidelines, standards, processes, and procedures and develop strategies and implement plans to sustain a Quality culture and streamline and improve efficiencies in all programs to meet strategic goals.· Develop and oversee forecasts, revenue/workload projections, and maintain utilization goals for assigned programs. · Prioritize and implement program goals and objectives in alignment with Strategic Plan.· Perform on-going Client Relationship Management in coordination with Program Managers.· Workscwith Accounting to oversee program performance and analyze program data for their assigned programs.· Collaborate with Program Managers to determine Staffing requirements to meet production needs.· Provide on-going feedback to stakeholders including Staff, Clients, Vendors.· Oversee establishment and monitoring of Program budgets, goals, and efficiencies.· Develop and implement process flow analysis based upon best practices within program teams to sustain a Quality culture, improve team efficiency, increase profitability, and sharing of best practices.· Oversee assignments of various teams and programs.· Identify and mitigate potential risks/issues during project life cycle within specific programs.· Maintain confidentiality of sensitive data.· Oversee the management/coordination of agreements, proposals and other contracts with Client(s).· Oversee the establishment, revision and maintenance of necessary documentation for teams or programs including but not limited to contracts and performance documentation.· Provides a goal-driven climate and confidently motivates, guides, and coaches Staff to meet high performance standards.• Develops and leads multiple Retail/Commercial Development projects by anticipating and understanding current process and value gaps.

• Plan, execute, and deliver projects according to deadlines and within budget. • Ability to manage 1 or more client’s service and MAC business• Single Point of contact for all client service• Coordinates the efforts of team members and third-party contractors to deliver projects according to plan.• Proficient in various software packages including REVIT and AutoCAD.• Strong organizational and management skills and the ability to work as part of a team. Excellent personal skills are also required including professionalism, strong work ethic, verbal and written communication, listening and problem solving, and a proactive approach.

• Managed 1 or more client’s service and MAC business• Revenue quota - $1,000,000 • Gross Profit quota - $300,000 • Single Point of contact for all client services• Managed client ticket volume of 8,000 tickets annually• Maintained the company’s high standard of quality and professionalism with regards to workmanship, customer relations, coworkers, behavior and appearance

Responsible for managing and executing multiple Walmart remodel projects from start to finish, including quality design, plan, and/or illustration that could be easily interpreted by clientand staff. Responsible for understanding and utilizing current CADstandards along with knowledge pertaining to the coordination processesbetween the architect, client, governmental agencies, tenants. This included coordinating with MEP (mechanical, electrical, plumbing), TVA (fire), and Structural consultants. Responsible for preparing and implementing corrections and changes and completing assignments on schedule and within budget.

In charge of multiple Wal-Mart remodel projects from start to finish, including the initial scope of each remodel. Manage all aspects of each project including coordination with MEP (mechanical, electrical, plumbing), TVA (fire), and Structural consultants; all design changes made to the store including all prototypical changes and changes made to improve the quality and functionality of each site.

Responsible for the completion of Merchandise Plans for Wal-Mart and Supercenter projects. Work with various Merchandising departments, Operations, and Store of the Community to determine store specific layouts. Work closely with Store Planning and Construction and Design to coordinate project changes and adjustments.

Responsible for the supervision of the paint crew for the scheduled remodels of Wal-Mart stores and for reading all merchandise prints for the interior and exterior of the store. Maintained all equipment and ordered all materials. Also performed general paint and carpentry duties.