Experienced Customer Relations & Key Account Manager with call center management experience in an inbound/service focused environment. Industries include BPO, B2B, Insurance, Automotive and general consumer support services.In addition, I have extensive experience in data analysis and reporting, key account management, operational management, streamlining procedures and systems, and staff management.My focus is on improving the consumer experience by analyzing the client journey and implementing changes to improve that journey. This ensures the image of the organization stands out from their competitors while retaining clients, effectively improving revenue. Staff play an integral part in this strategy so it is imperative that their working environment is designed around the team, encouraging diversity and self improvement. This ensures that staff churn is little to none. This is the environment which I assist to create and support the team thereafter. I do not expect my staff to do any function which I am not willing to perform myself which assists in improving their motivation, and keeping me in touch with the departmental requirements.