As a support worker with a background in business stakeholder/enterprise commercial settings, I bring my unique blend of experience as a business analyst and pricing manager with my role in guiding individuals on recovery journeys from complex mental health and related issues. Drawing on my analytical and team leadership skills and understanding of complex business environments, I actively listen to individuals and use my shared experiences to offer hope and provide support. My background in navigating systems and advocating for clients complements my ability to foster self-efficacy and cultivate safe, accepting spaces. By combining my previous experience in business with my current role as a Support Worker, I offer a uniquely comprehensive approach that addresses both the personal and practical aspects of client support.

Requirements gathering and analysis on key strategic procurement initiative. Consulting on contracts and RFP structure and setup with diverse stakeholder groups, including segment leads, business sector owners and third party vendors.

Streamlining processes, enhancing digital customer engagement, overseeing website development, and boosting financial performance with data insights and key KPI optimisations. NOTE this role was started as part time and overlapped with previous role at Connect from Jul-17 to Jun-18

Connect SR was an NGO charity organisation. In this role I was providing a broad range of supports in the wider Auckland area community to those recovering from mental health and related issues. I also lead an implementation of a new tele-health based service for service users and their family/whanau, in collaboration with the Hauraki Primary Health Organisation, Pinnacle Midlands Health Network, Gore Health Centre, local DHB staff and HealthTRx to try a new method of deploying the The Journal (part of the John Kerwin inspired depression.org.nz support network)

Led strategic planning and execution, resulting in enhanced sales efficiency. This included revamping processes, implementing group technology solution, and driving data analysis, ultimately increasing operational performance and improving sales outcomes across the enterprise division.

Led a small team of pricing analysts with accountability for the execution of strategic pricing and in-direct distribution commercial management initiatives, facilitating sales growth. Conducting robust business case analyses for new products, worked closely with senior marketing, product, sales and finance business partners to evaluate performance and secure funding on behalf of the VP of Sales and VP of Commercial Operations. Focus was on data-driven decisions and market insights enhanced product pricing, maximising in-direct channel distribution efficiency, elevating profitability, controlling and reporting on Product Capex plans and making a significant impact on our product portfolio and overall business success.

Set up and managed the commercial team within the Vodafone Group business in Asia Pacific. Built a team of experts to provide support across four functional areas of commercial support, including bid/pursuit management, pricing/commercial management, commercial/proposition development, and contract management. Optimised processes, improved bid/project management practices, and effective cross functional communication with stakeholders.

Accountable for the successful on time delivery and success of bidding activity to the largest corporate clients of Vodafone Group. Broad telecommunications product and portfolio set including mobile, fixed, unified communications and managed services. Participated in a number of short assignments to manage and control dedicated complex bids in variety of locations across the Globe, including London, Zurich, New York and Singapore.

Defined key metrics and prepared reports for senior management to monitor performance. Mitigated business risks by analysing contracts' potential impacts, avoiding unfavourable terms, and managing the contract execution process to ensure revenue recognition. Helped design, build, and maintain contracts database for customer and vendor engagement management.

Oversaw financial aspects of large-scale ICT projects, managing balance sheet and P&L, conducting budgetary variance analysis, and executing corrective action plans. Managed financial risks and ensured compliance with regulations and standards across delivery of large public sector projects. Applied core business analysis skills such as financial analysis and management, risk management, regulatory compliance, and stakeholder management

Assisted in gathering and analysing business requirements for various projects within Finance business unit, ensuring alignment with strategic goals and objectives. Conducted data analysis to identify trends, patterns, and insights, providing actionable recommendations to optimise processes and enhance decision-making.Collaborated with cross-functional teams to develop and document functional specifications, ensuring clear communication and understanding of requirements.Supported project managers in coordinating project activities, controlling costs, monitoring progress, and ensuring deliverables were met within established timelines. Assisted in creating and maintaining project documentation, including project plans, risk registers, and status reports.

Six-month secondment to ERP project, provided Business Analyst support specifically focused on training related to models for Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL) processes. My role involved collaborating with key stakeholders, subject matter experts, and the project team to ensure effective training and adoption of the new ERP system. Achievements included Chairman's Award for Excellence.