Rick Joslin Email & Phone Number

St. Louis, US

Leads the enterprise initiative to adopt knowledge management best practices based on Knowledge-Centered Service and powered by Salesforce Knowledge and Coveo. Successful implementation throughout multiple business areas has increased knowledge utilization by tenfold. Serves as the SAFe Experience Owner, or product manager, guiding a team of seven agile.

Bloomfield, CT, US

Leads the enterprise initiative to adopt knowledge management best practices based on Knowledge-Centered Service and powered by Salesforce Knowledge and Coveo. Successful implementation throughout multiple business areas has increased knowledge utilization by ten fold. Serves as the SAFe Experience Owner, or product manager, guided a team of seven agile.

Bloomfield, CT, US

Cigna is an American worldwide health services organization based in Bloomfield, Connecticut and Philadelphia, Pennsylvania. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and.

The next amazing opportunity will leverage my skills, knowledge, and experiences to add value while presenting new challenges. My passion is working with other passionate people and helping customers be successful by maximizing the value of the products and services. If you believe your organization could benefit from my talents, then take the next step..

Sarasota, FL, US

Vitil Solutions provides service management services to supplement technology organizations within public sector and non-profit organizations. The services are based on the ITIL framework, the KCS methodology, real world experiences, and business objectives of our clients. With a strong emphasis on knowledge as the product, the efficiency and quality of.

Sarasota, FL, US

KnowledgeDesk is a cloud-based knowledge management application based on knowledge management best practices from the KCS methodology that improve customer satisfaction, service quality, and operational efficiency with shared knowledge. Rick's role included serving as the product manager working with and guiding an agile development team in Vietnam. As the.

Seasoned executive with 30 years of experience in high tech and customer service, including 5 years as an executive officer with a public company managing a 100+ person organization and 10 years as an executive of an association managing multiple profit centers. Innovative leader adept at building cross-functional teams focused on the reengineering process.

The ITCC is a council of IT industry leaders focused on promoting IT certifications and committed to growing professional certifications, while recognizing the need for a qualified workforce to support the world’s technology needs. The ITCC is a resource for employers, government officials, academia, and individuals seeking information about the many.

London, GB

In 2015, UBM added the ICMI product line to my responsibilities in addition to HDI. Under this new role, I am honored to lead the team responsible for the certification, training, and services products of both HDI and ICMI; along with the direct sales and channel sales teams for both brands. While continuing to support to distinct communities of HDI and.

New York, NY, US

As the product manager for the P&L, I guided a highly talented team responsible for the develop and delivery of the suite of certification and training products, and worked with an amazingly talented team of people throughout all of HDI. I led the direct sales team and was responsible for channel sales in North America. 2012 through 2015, the profit.

The ITCC is a council of IT industry leaders focused on promoting IT certifications and committed to growing professional certifications, while recognizing the need for a qualified workforce to support the world’s technology needs. The ITCC is a resource for employers, government officials, academia, and individuals seeking information about the many.

Colorado Springs, Colorado, US

During the integration of HDI and ICMI under Think Services, I was responsible for the certification and training offerings of both brands. Leveraging best practices and personal experiences, I developed the strategic plan for streamlining ICMI training and launched the implementation until the decision by Think Services to decentralize the two brands into.

Executive position with P&L responsibility including leading efforts in product development, product management, product delivery, sales, and international business development.Reengineered the certification and training business unit following an acquisition of the number one competitor by replacing the entire product suite within one year to eliminate.

London, United Kingdom, GB

HDI Certified instructor delivering full range of HDI courses on behalf of HDI and IHS. Promoted to Director of Training to manage the HDI partnership and outsourced delivery model.Successfully guided a global client with a Knowledge-Centered Support implementation. Developed communications plan, content standard, technology map, performance assessment.

Assisted clients with service management improvement projects, authored white papers for vendors, requested speaker at industry events, and delivered HDI certification training.Served as a strategic consultant to the CEO of a knowledge management software vendor, providing product roadmap guidance and business development plans.

Idstein, Hesse, DE

Following the sale of the RightAnswers product line, I was asked to rebuild the support organization. Reengineered customer support organization for public Internet software company by analyzing existing situation, interviewing key players, building department commitment, and then developing and implementing plan in support of a new mission, vision, and.

Idstein, Hesse, DE

Responsible for product development, delivery, support, and service. Responsible for the only profitable product line that resulted in the company going public. The product line was later sold as a private company. Also took over a struggling product line and brought them back to delivering high quality products on time with multiple referencable.

Idstein, Hesse, DE

Operations Executive responsible for product development and delivery.Developed outsourced knowledge management organization for an IT support content company. Convinced CEO to offer a new service, designed the service, and negotiated contract with Microsoft to be the first customer. Developed strategic relationship with Microsoft that was invaluable to.

Reengineered help desk organization for Fortune 100 manufacturing company. After researching best practices, built a team environment and led effort to redesign the processes and tools used while implementing service level management, open case management, escalation management, measurements, and reports. Morale of team increased significantly, attrition.