Whether it's your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level. We have been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources.
We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you:
-Raise the strategic value of your contact center
-Optimize your operations
-Improve your customer service
We are considered the authority on contact center performance excellence. In fact, just recently, the New York Times, NBC Nightly News, and several other major media outlets tapped ICMI to provide insights on how consumers can work better with contact centers.
Be a part of our active community and find out how ICMI can add value to your contact center and more importantly, your customer.
Company Details
- Employees
- 74
- Founded
- -
- Address
- 605 3rd Ave. 22nd, New York,ny 10158,united States
- Phone
- 800.672.6177
- ic****@****cmi.com
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- icmi.com
- Keywords
- Contact Center Training, Contact Center Consulting, Contact Center Conferences (Contact Center Expo & Conference | Contact Center Demo & Conference), Contact Center Resources (Blogs, Webinars, Tool Kits, etc.), and Host of #ICMIchat | Tuesdays, 1pm ET.
- HQ
- New York, NY
Icmi Questions
Icmi's helpline number is 800.672.6177
Icmi's website is icmi.com
Icmi's LinkedIn profile is https://www.linkedin.com/company/icmi
Icmi has
74 employees.
View email and phone details for 74
employees at Icmi.
Icmi's industry is
Business Consulting and Services
Icmi's support email address is icmi@icmi.com
Icmi's categories are Business Consulting and Services
Icmi's founding year is 1985
