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Next-Generation Customer Experience Technology News Customer Experience is now the most critical consideration for any brand. It doesn’t matter how affordable your products are, or how innovative your services could be. Your customers won’t consider your company if you can’t promise amazing experiences. Customer expectations are now higher than ever, but 93% of professionals believe that access to the right technology could bridge the experience gap. Studies from Twilio indicate that people receive around 63.5 notifications per day, not to mention endless emails, texts, and phone calls. When the time comes to reach out to your business for solutions to a problem, your clients want real, valuable conversations. Over the years, UC Today has emerged as your one-stop solution for insights into unified communications. Now we believe it’s time to deliver the same solution for CX. Introducing the arrival of CX Today. What to Expect from CX Today CX Today is our new website dedicated to all things customer experience. Just as you turn to UC Today for insights into unified communication, collaboration, and beyond, you can rely on CX today for a complete guide to customer-focused solutions. Though most companies understand how valuable customer experience is to their chances of success, business and consumer demands are evolving at an incredible pace. The technology and platforms we use are changing, and the contact centre decision-making process is transforming too. Throughout the year, CX Today will deliver everything you need to know about the CX space, covering essential topics like: Customer experience: Contact centre, CRM and collaboration Intelligence: Big data, analytics, and artificial intelligence People: Management, strategy, and best practices We’ll be keeping you up-to-date with marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.

Company Details

Employees
17
Founded
-
Address
Manchester, Gb
Industry
Internet Publishing
NAICS
Internet Publishing and Broadcasting and Web Search Portals
HQ
Manchester
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SAP Finds Silver CX Lining in Revenue Dip - CX Today

SAP Finds Silver CX Lining in Revenue Dip CX Today

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition - CX Today

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition CX Today

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Microsoft Expands Dynamics 365 Contact Center with New AI Agents CX Today

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CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point CX Today

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Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025 CX Today

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service - CX Today

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service CX Today

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The New Considerations for Contact Center Security & Compliance CX Today

Big CX News from Microsoft, Salesforce, Lenovo & Zoom - CX Today

Big CX News from Microsoft, Salesforce, Lenovo & Zoom CX Today

Amazon Starts Offering Customer Service in Sign Language - CX Today

Amazon Starts Offering Customer Service in Sign Language CX Today

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Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot CX Today

The Google-Salesforce Customer Data Breach: What Really Happened? - CX Today

The Google-Salesforce Customer Data Breach: What Really Happened? CX Today

Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce - CX Today

Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce CX Today

15 Use Cases for Generative AI in Marketing - CX Today

15 Use Cases for Generative AI in Marketing CX Today

Avaya Offers All Its Staff Voluntary Exit Packages, Sources - CX Today

Avaya Offers All Its Staff Voluntary Exit Packages, Sources CX Today

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10 Agentforce Case Studies, and What We Learned from Them CX Today

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Salesforce Debuts Agentforce 3: The Top Takeaways CX Today

Zoom Is Winning Contact Center Market Share Because Others Are Failing - CX Today

Zoom Is Winning Contact Center Market Share Because Others Are Failing CX Today

AWS Glitch Disrupts Customer Experience Across the Internet - CX Today

AWS Glitch Disrupts Customer Experience Across the Internet CX Today

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways - CX Today

The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways CX Today

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’ - CX Today

Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’ CX Today

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Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers CX Today

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The Future of Agentic AI: What’s Next for Contact Centers CX Today

ServiceNow Officially Enters the CRM Market - CX Today

ServiceNow Officially Enters the CRM Market CX Today

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Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio CX Today

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365 - CX Today

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365 CX Today

Avaya Lays Off 30% of Staff at Key India Hub, Reports - CX Today

Avaya Lays Off 30% of Staff at Key India Hub, Reports CX Today

The Contact Center of Tomorrow Starts With Data - CX Today

The Contact Center of Tomorrow Starts With Data CX Today

The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It - CX Today

The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It CX Today

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow - CX Today

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow CX Today

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources - CX Today

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources CX Today

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together - CX Today

Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together CX Today

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users - CX Today

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users CX Today

The Top CRM Vendors to Consider in 2025 - CX Today

The Top CRM Vendors to Consider in 2025 CX Today

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI - CX Today

Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI CX Today

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap - CX Today

Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap CX Today

The CX Awards 2025 Winners Announcement - CX Today

The CX Awards 2025 Winners Announcement CX Today

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech - CX Today

Can AI Solve Accent Bias in CX? The Ethics of Voice Tech CX Today

Microsoft vs. Salesforce: How Do They Compare on CRM? - CX Today

Microsoft vs. Salesforce: How Do They Compare on CRM? CX Today

The Top Contact Center Events for 2025 (Updated!) - CX Today

The Top Contact Center Events for 2025 (Updated!) CX Today

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk - CX Today

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk CX Today

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service - CX Today

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service CX Today

What’s New in Digital Experience Platforms, and What’s Coming? - CX Today

What’s New in Digital Experience Platforms, and What’s Coming? CX Today

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features - CX Today

Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features CX Today

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!) - CX Today

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!) CX Today

Zoho One Pricing: Everything You Need to Pay for Zoho - CX Today

Zoho One Pricing: Everything You Need to Pay for Zoho CX Today

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029 - CX Today

Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029 CX Today

7 CRM Solutions for Small Businesses to Consider in 2025 - CX Today

7 CRM Solutions for Small Businesses to Consider in 2025 CX Today

Salesforce & ServiceNow Invest $1.5BN in Genesys - CX Today

Salesforce & ServiceNow Invest $1.5BN in Genesys CX Today

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM - CX Today

Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM CX Today

Five9 Introduces Agentic CX, Pinpoints Its Differentiators - CX Today

Five9 Introduces Agentic CX, Pinpoints Its Differentiators CX Today

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update) - CX Today

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update) CX Today

US Senators Propose Bill to Mandate the Right to Human Customer Service - CX Today

US Senators Propose Bill to Mandate the Right to Human Customer Service CX Today

New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission - CX Today

New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission CX Today

The Big Salesforce-Google Partnership: A Closer Look - CX Today

The Big Salesforce-Google Partnership: A Closer Look CX Today

Top BPO Companies in 2025: Powering CX Transformation - CX Today

Top BPO Companies in 2025: Powering CX Transformation CX Today

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days - CX Today

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days CX Today

SAP Plans to Hire "Several Thousand" Employees Before Year-End - CX Today

SAP Plans to Hire "Several Thousand" Employees Before Year-End CX Today

Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI - CX Today

Top Contact Center Vendors for 2025: Unlock AI-Powered CX & Enterprise ROI CX Today

Cisco Confirms Two $1BN+ Megadeals, Including Webex - CX Today

Cisco Confirms Two $1BN+ Megadeals, Including Webex CX Today

NiCE to Acquire Cognigy for $995MN, Wants to "Set a New Standard" for AI in Customer Experience - CX Today

NiCE to Acquire Cognigy for $995MN, Wants to "Set a New Standard" for AI in Customer Experience CX Today

Generative AI in the Contact Center: What’s New in 2025? - CX Today

Generative AI in the Contact Center: What’s New in 2025? CX Today

Salesforce Axes Search In Favor of Agentforce, Users Push Back - CX Today

Salesforce Axes Search In Favor of Agentforce, Users Push Back CX Today

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions - CX Today

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions CX Today

Genesys Scoops Its Second-Largest CCaaS Win Ever - CX Today

Genesys Scoops Its Second-Largest CCaaS Win Ever CX Today

The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited? - CX Today

The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited? CX Today

Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP - CX Today

Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP CX Today

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown - CX Today

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown CX Today

Sprinklr Shares Its Vision for the Autonomous Contact Center - CX Today

Sprinklr Shares Its Vision for the Autonomous Contact Center CX Today

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems - CX Today

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems CX Today

The Future of CCaaS & CRM Integrations: 5 Bold Takes - CX Today

The Future of CCaaS & CRM Integrations: 5 Bold Takes CX Today

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform - CX Today

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform CX Today

The Current State of Customer Service: A Breakdown - CX Today

The Current State of Customer Service: A Breakdown CX Today

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live - CX Today

Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live CX Today

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX - CX Today

NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX CX Today

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications - CX Today

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications CX Today

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company - CX Today

Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company CX Today

8x8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS - CX Today

8x8 Makes Four Big Moves to Close the Gaps Between CCaaS, UCaaS, & CPaaS CX Today

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce - CX Today

Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce CX Today

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service - CX Today

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service CX Today

"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer Service - CX Today

"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer Service CX Today

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers - CX Today

RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers CX Today

Smart from the Start: Why AI is the Core of the Modern Contact Center - CX Today

Smart from the Start: Why AI is the Core of the Modern Contact Center CX Today

ServiceNow Knowledge 2025: All 11 Major Announcements - CX Today

ServiceNow Knowledge 2025: All 11 Major Announcements CX Today

What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers - CX Today

What Is a Digital Experience Platform (DXP)? A Definition, Use Cases, and Providers CX Today

Salesforce Is "Hiring Aggressively" In Some Areas, But Letting Customer Support Agents Go - CX Today

Salesforce Is "Hiring Aggressively" In Some Areas, But Letting Customer Support Agents Go CX Today

5 Initiatives to Improve Digital Customer Experiences from Molton Brown - CX Today

5 Initiatives to Improve Digital Customer Experiences from Molton Brown CX Today

Why Agentic AI Isn’t Always the Answer - CX Today

Why Agentic AI Isn’t Always the Answer CX Today

Google Debuts Its “Next-Generation” Customer Engagement Suite - CX Today

Google Debuts Its “Next-Generation” Customer Engagement Suite CX Today

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI - CX Today

Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI CX Today

SAP Is Building a "Modern and Composable" Customer Experience Suite - CX Today

SAP Is Building a "Modern and Composable" Customer Experience Suite CX Today

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems” - CX Today

ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems” CX Today

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce - CX Today

AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce CX Today

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce - CX Today

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce CX Today

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push - CX Today

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push CX Today

Everything You Need to Know About Agentic AI and Its Potential in Customer Service - CX Today

Everything You Need to Know About Agentic AI and Its Potential in Customer Service CX Today

The CX Awards 2025 Finalists - CX Today

The CX Awards 2025 Finalists CX Today

The Big Cisco-ServiceNow Partnership: A Closer Look - CX Today

The Big Cisco-ServiceNow Partnership: A Closer Look CX Today

The Demise of Per-Seat Contact Center Pricing, and What Comes Next? - CX Today

The Demise of Per-Seat Contact Center Pricing, and What Comes Next? CX Today

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year - CX Today

Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year CX Today

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO - CX Today

Salesforce Has Already Won Thousands of Agentforce Deals, Claims CEO CX Today

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