Richard Drewitt Email & Phone Number

Melbourne, Victoria, Australia

Richmond, Victoria, Australia

Edmund Rice Education Australia (EREA) operates 31 mainstream schools, 22 Flexible Learning Centres for young people who benefit from an alternative method of learning, two Early Learning Centres and two Special Schools. We educate over 40,000 students and employ over 4,500 people with schools in every Australian state and territory.Reporting to the National Director - Stewardship and working closely with IT Leaders from EREA Schools across the country. My work with the Digital Working group - representative group of the leading schools - and my special interest in the ongoing IT operations with the Flexible Learning Centres brings me great satisfaction.

Richmond, Victoria, Australia

Impower was an IT systems integrator servicing clients from small business to medium enterprises (5 – 500 seats) across Melbourne. They focused on delivering IT strategy, advanced SharePoint development and Infrastructure Management. Reported directly to the General Manager and worked closely with the Infrastructure Services Coordinator to provide effective and efficient services to clients.My responsibilities include:• Working closely with the Presales and sales teams in building end to end solutions• Provide technology guidance to new and existing customers• Infrastructure Solution Architecture and Project Management & Implementation• Act as Technical Escalation point for ad-hoc and project technical issues• Conducting Infrastructure team briefings on emerging markets & technologies• Mentor support engineers with professional development• Liaise with Software Development Team on joint projects• Work with Infrastructure Services Coordinator with scheduling works and projects• Work directly with Senior Management on internal systems & processes• Improve Incident / Problem and Change management process through use of ITIL practices

Richmond, Victoria, Australia

PK Business Advantage provides a complete solution for business' IT needs, working together with some of Australia's most reputable technology companies to provide a complete IT solution for businesses.Reported directly to the Professional Service Manager (2IC for Managed Services). My role involved working closely with our Service Desk, Remote Support and Field Engineering teams across the country.My responsibilities included:• Working closely with the Presales and sales teams in building end to end solutions• Provide technology guidance to new and existing customers• Act as Subject Matter expert for the Microsoft Platform.• Act as Technical Escalation point for ad-hoc and project technical issues from Level 1 / 2 engineers.• Mentor support engineers with professional development• Improve Incident / Problem and Change management process through use of ITIL practices

Richmond, Victoria, Australia

Invizage provides a complete solution for business' IT needs, working together with some of Australia's most reputable technology companies to provide a complete IT solution for businesses. Invizage was owned by Sensis - a Telstra Business before being acquired by PK Business Advantage.Reported directly to the Professional Service Manager (2IC for Managed Services). My role involved working closely with our Service Desk, Remote Support and Field Engineering teams across the country.My responsibilities included:• Working closely with the Presales and sales teams in building end to end solutions• Provide technology guidance to new and existing customers• Act as Subject Matter expert for the Microsoft Platform.• Act as Technical Escalation point for ad-hoc and project technical issues from Level 1 / 2 engineers.• Mentor support engineers with professional development• Improve Incident / Problem and Change management process through use of ITIL practices

Notunseen is a Business Consulting and Technology Services Company. Notunseen provides its clients outsourced Managed Services covering Network, Security, Firewall, VPN, Antivirus and Backup Services. Notunseen provides System Integration, Systems Migrations and Deployments along with Web Application development.• Collectively responsible for 400 Users | 27 Servers | 9 Sites | 20 Remote Workers• Performed various outsourced job roles such as Network Engineer, LAN/WAN Manager, Technical Analyst, Network Administrator.• Installing, maintaining and supporting system hardware and software.• Maintaining firewalls and security systems.• Maintaining LAN/WAN operations, Active Directory, Exchange and Windows Servers including SBS Server.• Providing Level 1 – 3 Helpdesk Support. Specialising in solving escalated problems from clients internal IT teams.• Development of several Web Applications using ASP, ASP.NET etc for Internal & External Projects.

Melbourne, Victoria, Australia

Timemac was an Internet Solution Investment start-up company in the Dot-Com era. Timemac provided Business Internet Access/Hosting facilities (ISP). Timemac brought to market various websites including Dominet – English / Chinese Directory similar to City Search, VicRegional – Victorian Regional Business Directory, T-Mall – Online Shopping Site, ShopLocally – Locally-focused Online Shopping Site.• Design and commission all IT Infrastructure. LAN Cabling, File/Print Servers, Printers, Workstations etc.• Analyse and design requirements for the new Timemac ISP Services.• Install and commission new servers for Mail, Web and DNS Hosting. Dialup Access Servers.• Install and commission Microsoft Commercial Internet System (MCIS). One of only 3 sites in Australia! (Pre-Active Directory running on Windows NT 4.0)• Web Application development for various websites for Timemac Solutions companies and projects.

Melbourne, Victoria, Australia

Advantage Systems operated a Computer Retail Outlet which resold Computer Systems, components, peripherals etc. Advantage provided Computer Systems Repairs which included software and hardware components. Advantage Systems also operated “HardNET Café” an ISP with over 1500 subscribers.• Maintain and operate ISP systems. Mail, Web, Dial up Access Servers.• Migrate ISP from Linux to Microsoft Windows NT 4.0.• Install and commission new Servers for Mail, Web, DNS, Dial up Access Servers.• Co-develop an Accounting System for ISP Dialup Access. Developed Client Interfaces to Dialup Data.

• Service computer systems from Retail Outlet.• Assemble and Install new computer systems.• Troubleshoot hardware / software problems of customers systems.• Installed company first computer network.