Richard D. Sheehan Email & Phone Number

Northbrook, Il, Us

Arlington Heights, Illinois

The Illinois workNet Workshops, singled out by the U.S. Dept. of Labor and the Institute of Museum and Library Sciences for fostering library partnerships to bring outreach services to the community.Conducts JobSeeker Workshops on Job Search Goals & Networking Techniques, Resume/Cover Letter Writing and Interviewing Skills.

State Farm Insurance - Bloomington/Normal, Illinois

Analyzed current Avaya Telecommunication call flow programming finding problems, suggesting changes and improvements to the CISCO Unified Communications conversion process while documenting new call flows using VISIO.

Northbrook, Illinois

Accuvoice provides solutions in Natural Language Speech Recognition (NLSR), Interactive Voice Response (IVR) and Computer/Telephony Integration (CTI) technologies.Assigned to the Professional Services Division providing Project Management in the design and implementation of IVR software solutions.Integrated Nuance, Scansoft and IBM speech products into the User Interface.Experienced in Call Flow and Test Plan design. Extensive participation in the UAT and Regression Testing process.Performed Production Release Management in accordance with established best practices to ensure timely and successful production deployments.Managed sucessfuly over 80 implementation projects in the areas of Healthcare, Government, Financial, Insurance, Manufacturing, Utilities and Professional Organizations.Implemented a $1.5 million dollar intergovernmental project consisting of over twelve major departments that handle over 2 million calls annually.Facilitated Production Release Implementation Planning Meetings prior to deployment.Designed and conducted over 20 user training sessions on both custom and package application software.Provided for Post Deployment meetings to review issues and managed remedial activities.Ensured Post Release Implementation Documents for completeness and postings to online repository.Planned, acquired and arranged for installation provisioning of IVR Voice Portal computer hardware systems.

Santa Clara. California

QCS provides application software solutions in Interactive Voice Response and Computer/Telephony technologies.Designed and conducted 3 day IVR system developer's workshop, highlighting proper analysis and construction techniques. Course used hands-on exercises to enhance the students learning skills.Participated on a project with a major communication company in the re-engineering of their IVR systems.

Rosemont, Illinois

Advance Transformer manufactures components for the florescent and high intensity lighting industry.Designed and implemented the electronic ANSI X12 flow of data between Advance Transformer with over 70 trading partner relationships.Implemented Automatic Faxing of Purchase Orders, Invoices and Remote Warehouse Pick tickets reducing transaction costs by over $36 thousand dollars annually.Introduce IVR Technology which reduce 10 thousand annual phone calls.Selected and Integrated an Electronic Imaging System in a Client/Server Environment to warehouse financial documents in a paperless depot, reducing paper handling costs by over $60 thousand dollars annually.

Lake Zurich, Illinois

A distributor of Healthcare supplies in major Midwestern cities.Assigned to the Management Information Systems Department providing Joint Application Development (JAD) Facilitation using (CASE) Technology for the re-engineering of existing computer systems.Designed and implemented the downsizing of the Touch-Tone (IVR) Order Entry with a RS6000 computer, providing for real-time interfacing to an AS/400 platform.Developed system standards for the use of JAD methodology combined with CASE technology.Assisted in the planning and implementation of a telephone call activity tracking system for the Customer Service Department and Telemarketing Division.Provided implementation planning and support for the Choice RSVP Materials Management for Colonial Customers

Wheeling, Illinois

FAA Commercial Pilot - Single and Multi Engine Land - Instrument Rating. FAA Commercial Drone Pilots Certificate.

Downers Grove. Illinois

Integral designs, develops and markets Human Resource and Financial management applications for IBM Systems users.Provided implementation support, custom training, project management and project pre-sales estimating pertaining to healthcare material management systems and other related financial systems

Evanston, Illinois

Liaison between Information Systems and the Material Services Department. Established Electronic Data Interchange. Implemented a Just-In_Time stockless supply program using EDI. This eliminated the need for a center in-house warehouse facility saving over 3 million dollars. Served as a member of HIBCC establishing electronic EDI guidelines for healthcare providers.Featured in Healthcare Materials Management article on EDI in Healthcare.

Analyzed and made improvements to the corporate pension reporting system.

Evanston, Illinois

HBO & Company is a provider of computer software in the healthcare industry; it also supplies computer resource facilities management to healthcare facilities.Supervised Three Programmer/Analysts.Exercised Project Control to assure timeliness and System Integrity.Guided technicians and performed staff evaluations.Designed Financial Systems and Sub-systems, performed cost studies.Evaluated and Installed Financial Package Software.Position involved significant high level user contact.

Business Administration

Liberal Arts

Education record

Computer Science