Richard Barrett

Richard Barrett Email and Phone Number

Sr. Technical Engagement Leader @ Oracle
Lenexa, KS, US
Richard Barrett's Location
Lenexa, Kansas, United States, United States
Richard Barrett's Contact Details

Richard Barrett personal email

n/a
About Richard Barrett

I am an accomplished, dedicated, and versatile leader with 20+ years of Information Technology experience. I have demonstrated the ability to build relationships between business groups with an approachable and transparent professional work style. I have an extreme passion for clients and customer service. I bring accomplished, passionate, and collaborative leadership over a broad spectrum of clients and products utilizing Information Technology for greater efficiency and productivity. Preference for the logical and common-sense approach, my experience includes team leadership in both reactive and proactive engagements in areas of health care, retail, financial banking, insurance, power and energy as well as government. I have delivered customer support, Project Management, and Technical Account management to small and large (Fortune 100) companies. My clients have included the world’s third-largest retailer, the second-largest hardware chain in the United States, and the largest metropolitan police force in the United States. I bring the best of both an outstanding technical background in Account and Project Management, troubleshooting, crisis management, proactive practices, and strategies, along with the ability to develop close, long-term relationships with clients for a personal approach to problem-solving that retains their loyalty and business.Core Skill Areas: | Client Success | Project Management | Technical Account Management | Customer Success Management | Client Advocate | Escalation Expert | Customer Service | Customer Relationship Management | Leadership | Professional Scrum Master PSM I - PSM II | Certified Scrum Product Owner – CSPO |Select Career Accomplishments:✔ Worked with the second largest hardware chain in the US, successfully leading Db2 relationship management across 1700+ store locations. ✔ Managed the IBM account for the nation’s largest metropolitan police force, earning extremely high satisfaction for unwavering commitment to the engagement and results. ✔ Handled the Db2 relationship management needs of the third-largest retailer in the world.

Richard Barrett's Current Company Details
Oracle

Oracle

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Sr. Technical Engagement Leader
Lenexa, KS, US
Website:
cognizant.com
Employees:
278214
Richard Barrett Work Experience Details
  • Oracle
    Sr. Technical Engagement Leader
    Oracle
    Lenexa, Ks, Us
    View
  • Cognizant
    Senior Project Consultant
    Cognizant Feb 2020 - Present
    Lead and manage multiple projects simultaneously ensuring timely delivery and alignment with business objectives. Oversee project planning, scheduling, and budgeting facilitating efficient resource allocation. Provide clear and consistent communication to stakeholders, ensuring transparency and alignment. Coordinate with cross-functional teams to ensure project milestones are met. Develop and maintain project documentation, including project plans, status reports, and risk management plans. Utilize Project Management methodologies to enhance customer experience and satisfaction. Implement Portfolio & Project Management (PPM) best practices to optimize project outcomes. Coordinate with cross-functional teams to ensure alignment on project objectives and deliverables.
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  • Cerner Corporation
    Technical Engagement Leader
    Cerner Corporation Mar 2017 - Feb 2020
    Kansas City, Missouri
    Managed multiple coinciding key initiatives throughout the project lifecycle, maximizing satisfaction by coordinating departmental and cross-functional teams to deliver timely, high-quality deliverables with a focus on client migrations from legacy Electronic Health Records (EHR). Worked with critical and unique issues using technical analysis and project goals, scope, resources, roadblocks, risks, deliverables, tasks, and timeline. Handled client-vendor relationships. ✔ Received multiple Project Eagle awards in recognition for high caliber leadership on projects.✔ Earned and rectified multiple projects reassigned upon client request from other Technical Engagement Leaders.✔ Recognized by client for reversing significant underperformance in terms of project scope, timeline, and budget.✔ Earned reputation as critical to project success and a team player among internal and external team members.
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  • Ibm
    Accelerated Value Leader (Project Manager / Technical Account Manager)
    Ibm Jul 2009 - Aug 2016
    Lenexa, Ks
    Served as a liaison between technical support, engineering, and clients, leveraging advanced background in database management. Manage escalations, advising on best practices and supporting complex upgrades and migrations, with a focus on IBM DB2 environments. Pursued minimal disruption and smooth transitions by coordinating planning, testing, and execution. Fostered strong client relationships by consistently delivering high-quality service, effectively managing expectations, and providing insights that added value to their database operations. Communicated extensively with technical and C-Level members of internal and external teams. Conducted detailed account reviews, evaluating client health and building strategic action plans to drive client satisfaction and engagement. Completed multi-year renewals.✔ Gained support from key resources by demonstrated commitment to meeting client needs.✔ Earned respect and loyalty from clients by serving as an effective advocate in justifying unique service requests, recognized as among the most successful technical account managers.
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  • Ibm
    Db2 Technical Support Analyst L2 Advanced Support - Down System Team
    Ibm Jun 2007 - Jul 2009
    Lenexa, Ks
    Served as escalation point for challenging and mission critical cases and those escalated from L2 support. Collaborated with relevant teams and resources to resolve customer down-system situations. Provided technical support to users and development teams for database-related inquiries. Analyzed database performance and recommended optimizations, including indexing and query improvements. Collaborated with application developers and system administrators to support application deployments and database integration. Assisted clients with Db2 upgrades and patching. Diagnosed and resolved database issues, including performance problems, data corruption, and connectivity issues.✔ Recognized as a top contributor for creation of knowledge-based articles for customer and internal support. ✔ Maintained well above average customer issue resolution time evidenced by exceptional service ratings.
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  • Ibm
    Db2 Technical Support L2
    Ibm Mar 2006 - Jun 2007
    Lenexa, Ks
    Served as a source of technical information and assistance twhen subscribers to this technical service called seeking solutions to their problems. Gained experience and knowledge of DB2 applications and their use by customers. Provided technical support to worldwide customers using "DB2 for Linux, Unix and Windows" in their business solution. Performed deep problem diagnosis to ensure that the best possible solution had been selected. Worked to include the entire team in the problem analysis and solving process in order to build team cohesiveness. Applied solid project management and excellent communication skills and in helping clients take more control of the problem-solving process.
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  • Argus Health Systems
    Sr. Business Analyst
    Argus Health Systems Aug 2004 - Mar 2006
    Kansas City, Missouri Area
    Maintained and administered Cognos Impromptu BI tools for internal and external users. Examined, analyzed and provided solutions for customer issues. Interacted and collaborated with internal and external users on ad-hoc and custom report requests. Supported and trained users in web-based Cognos query and Cognos PowerPlay. Interacted with the Database Team to improve DB2 Platform data design. Developed and maintained content for internal and external educational solutions.
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  • Cerner Corporation
    Support Analyst
    Cerner Corporation Dec 2002 - Aug 2004
    Kansas City, Missouri Area
    Gathered unique client needs and facilities finding proper solutions. Retained client base via superior customer service.✔ Earned high praise from clients for always meeting their expectations for results.
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  • Mid America Health / Healthnet
    Business Analyst
    Mid America Health / Healthnet Aug 2000 - Nov 2002
    Kansas City, Missouri Area
    Gained technical understanding of the structure and location of code, reading and following code flow, and assisting associates and clients in technical troubleshooting. Investigated, analyzed, and provided comprehensive solutions for service requests. Maintained an awareness of current product functionality and its relationship to solution specific database architecture. Consulted with clients to apply process improvement techniques to increase operating efficiency. Communicated technical and complex information to applicable user groups. Identified flaws and possible solutions to workflow impediments. Developed training aids for client education and problem resolution.

Richard Barrett Skills

Db2 Business Intelligence Database Administration Unix Sql Aix Databases Data Warehousing Linux Enterprise Architecture Data Management Information Management Websphere Solution Architecture Ibm Db2 High Availability Disaster Recovery Project Planning Project Management Integration Middleware Performance Tuning Database Systems Ibm Aix Client Technical Resolution Specialty Ibm Smart Analytics System Project Coordination Dbms Websphere Application Server Soa Business Analysis Database Design Database Software Information/knowledge Management Software Db2 Luw Management Requirements Analysis Software Development Life Cycle Software Project Management

Richard Barrett Education Details

Frequently Asked Questions about Richard Barrett

What company does Richard Barrett work for?

Richard Barrett works for Oracle

What is Richard Barrett's role at the current company?

Richard Barrett's current role is Sr. Technical Engagement Leader.

What is Richard Barrett's email address?

Richard Barrett's email address is re****@****ibm.com

What schools did Richard Barrett attend?

Richard Barrett attended Devry University, Emporia State University.

What skills is Richard Barrett known for?

Richard Barrett has skills like Db2, Business Intelligence, Database Administration, Unix, Sql, Aix, Databases, Data Warehousing, Linux, Enterprise Architecture, Data Management, Information Management.

Who are Richard Barrett's colleagues?

Richard Barrett's colleagues are Leandro Santos, Venisree Natarajan, Saurabh Nagwanshi, Sriram R.s, Smita Bidwai, Sanjit Roy, Divya Nagarajan.

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