Richard Eisermann Email & Phone Number

Chicago, Us

Leading Software Experience Design globally for GE Healthcare, tightly collaborating with stakeholders in and outside of the company to shape portfolio experiences and help advance human health by improving lives in the moments that matter. • Defining and implementing GE Healthcare Software Experience design strategy, processes, best practices and principles, guiding the development of the solutions portfolio approach & delivery at scale• Proactively collaborating with stakeholders on all levels to align on portfolio planning, roadmaps, strategy, budget as well as Experience Design projects• Guiding design deliverables to meet business objectives and provide meaningful solutions for customers and end users• Creating a high-performing team culture where people are happy, highly engaged and skilled

Amsterdam, Noord-Holland, Nl

Directed a 120-member global design team to bring devices, software and services together into scalable healthcare solutions across digital, physical and human touch points and deliver on the quadruple aim: improve patient and caregiver experiences, boost outcomes and reduce costs.• Developed and delivered solutions to near, mid and long-term horizons in patient monitoring, sleep care, respiratory care, telehealth, home-based healthcare and mobile monitoring• Built core and transformative propositions across businesses to link care pathways, care settings, workflows, value propositions and new product innovations• Assembled a portfolio of effective and engaging virtual tools to enable online team collaboration and build customer relationships during the COVID-19 pandemic

Mooresville, Nc, Us

Responsible for building and leading the Lowe’s team in the design and implementation of omni-channel customer experiences to deliver the US home improvement strategy. Used design thinking and methods to iteratively explore the feasibility, viability and desirability of experience concepts. Commercialized concepts in conjunction with a wide group of stakeholders. Created strategic partnerships with outside firms to deliver immediate value for the business. Concepted a national program to show Lowe’s commitment to its purpose: help people love where they live.

Co-founder of Prospect, a digital design agency based in London that creates great customer experiences. Responsible for design teams to deliver high value services for clients across a number of areas: travel, telecoms, finance, the public sector and health. Results: boosted conversions of online ticket sales 20% for bmi Airlines; exceeded booking targets by 17% for Silverjet Airlines; developed and implemented a 3Net strategy for the $17 billion merger that created Nokia Siemens Networks; won £1.5 million in Series A funding for a financial services start-up. In parallel, founded and ran Instill, a strategic design consultancy that helps organizations create great customer experiences. The tools and methods developed by Instill were field-tested in two European innovation services: Humin in Belgium and Design Bulldozer in Estonia. Combined, these services won a total of €3.2 million in EU funding. Humin went through two iterations, while Estonia started its third in 2017. Instill also completed service design projects with the Estonian Ministries of Health, of Statistics and of Information, while helping The Royal College of Art deliver its Masters in Service Design course.

London, England, Gb

Relaunched one of the world’s premier design promotion organizations as member of six person executive team. Managed a 2.1 million GBP annual budget and was responsible for developing new entrepreneurial teams to deliver design solutions within business, the public sector and education. The ensuing design campaigns in manufacturing, technology, learning environments and design education resulted in the institution of a national design programme that will help 15,000 businesses access and use design across the UK.

Benton Harbor, Michigan, Us

Design director for European division of multi-nationaI domestic appliances firm. Responsible for an inter-disciplinary team of 25 industrial, graphic designers and interaction designers, along with selected consultancies, in the development and implementation of design strategy with a strong brand value creation focus. Manager of 2.3 million USD annual budget. Communications lead on design matters with both internal process partners and external media. Leader of acclaimed design research and innovation initiatives: Macrowave, Project F, In Kitchen. Responsible for new cross-category design range (refrigerators, dishwashers, ovens and washers), complete with low-cost electronic controls. Design of award winning European product innovation in washing that captured new market share in the US.

San Francisco, California, Us

Design group manager for multi-disciplinary design consultancy. Responsible for a mixed team of industrial designers, usability specialists and interaction designers in the execution of a wide range of design projects. Formulated design language and strategic vision for entire businesses, as well as product segments. Recommendations resulted in major market success for clients such as Amtrak and Merloni Elettrodomestici. Leader for Amtrak Acela High Speed Rail project. Developed the customer service strategy and directed its implementation through a team of 25 internal and external designers. Head of design team in twelve month ground-up development of Leonardo, the first connected kitchen appliance, for Merloni. Guided team from initial concept work on interface, electronics specification and housing design through to final negotiation and production with Asian supplier.

Providence, Rhode Island, Us

Instructor of industrial design at graduate and undergraduate levels for fully accredited visual arts college. Developed instruction materials for six credit graduate studio course and three credit professional elective during fall semester, six week travel course to Italy during Wintersession, six credit undergraduate professional studio and team-taught three credit drawing course during spring semester.

Responsible for management and overall development of projects from initial concept through market introduction for renowned design and architecture studio. Experience at the highest levels of client management. Coordination of client, vendors, design team and outside consultants on numerous projects. Responsibility for formulation of design brief, scheduling, leading team in ideation and execution of presentation. Follow-up work in engineering assistance, art direction. Projects include: furniture for Zanotta, lighting systems and exhibit design for Zumtobel, couches and chairs for Cassina, shop-in-shop and display systems for Alessi, portable computer for Apple, future communications concepts for NTT and electronics for Enorme.

Junior designer for various firms: Design Continuum, Milan; Robert Case and Associates, Chicago; Hari and Associates, Chicago among others. Ideation, sketching, model making, design detailing for various projects including automated soldering machines, vacuum cleaners, car stereos, audio speakers, blood assay analyzers, blood testing kits. In parallel, founded Grid Design, an entrepreneurial venture to design, develop and market new product concepts.

Bfa, Industrial Design

Diploma