Richard Mcfadden Email and Phone Number
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IT Manager with over 27 years’ experience managing technicians and providing hands on technical support.KEY SKILLS • Manage Staff• Performance Tracking & Reviews• Budgeting• Detail Oriented• Customer Satisfaction Assurance• Service Level Agreement Tracking• Hands on Technical• Writing Policy/Procedures• Strong Problem Solving• Project Management• A+ Certified• SQL Scripting• Audit compliancy (SOX, HIPPA, PWC)• AS/400 IBM Client support• Provide Technical Training• MS Suite Proficient• PCI and PII Compliancy• Asset Tracking• Security Officer (AS400)
Boy Scouts Of America
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Security Administrator - Senior Technical Support AnalystBoy Scouts Of AmericaCharlotte, Nc, Us
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Security Administrator - Senior Technical Support AnalystBoy Scouts Of America Feb 2014 - PresentCharlotte, North Carolina AreaOversee and responsible for problem resolution of all related computer hardware and software incidents escalated from help desk support personnel. Troubleshoot and restores technical services and equipment problems by analyzing, identifying, and diagnosing faults and symptoms. Responsible for recommendations on hardware or software upgrades or replacement. Responsible for monitoring and management of IT security “Best Practices” and standards.• Provide Tier-3 and more complex technical support to customers on all computer hardware, network, telephony, and software programs. Provide training to customers to ensure optimum utilization of programs.• Develop and recommend procedures, processes, and controls for problem prevention and IT security.• Analyze the technical performance and reliability of products, systems, and services against industry standards and makes recommendations on hardware and software upgrades or replacement as needed.• Provide guidance to other analysts and technicians and be designated as a “lead” worker. -
Tl - Help Desk / Desktop Support ManagerBoy Scouts Of America Mar 2007 - Jan 2014Charlotte, North Carolina Area• Manage team of FTE’s and contractors• Provide support to 178 National Scout Shop Stores throughout USA and Puerto Rico• Successfully deployed new Point of Sale (POS) system• Maintain SQL scripts, reports and master images• Responsible for all system configuration and security for POS system• Travel to new store setups to install systems to insure complete functionality• Responsible for budget of over $10M• Recruit, interview, hire/fire technicians• Appraise staff• Maintain and insure that all procedures pertaining to Payment Card Industry (PCI) and Personally Identifiable Information (PII) compliancy are strictly enforced• Document procedures/policies and provide support for all systems in the Scout Shops• Maintain an ongoing training program for employees to become proficient• Work with users to change and improve processes to reduce cost, increase efficiency, meet or beat acceptable industry standards
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Desktop Support AnalystBravo Technicial Services Mar 2007 - Mar 2008Charlotte, North Carolina AreaContracted to Boy Scouts of America for Tier-3 Desktop SupportHands on desktop support for the National Distribution Center’s users. Responsible for maintaining master images (GHOST), inventory of computers, network connectivity and security of systems. • Desktop support to 130+ users• Supported computers, network LAN wiring, printers, and user applications• Maintained GHOST images• Worked with vendors on software support issues• Worked with IT support staff at BSA main office in Irvin, TX to insure IT standards were maintained -
Desktop Support AnalystCompucom Oct 2006 - Feb 2007Monroe, NcContracted to Tyco Electronics• Supervised team of technicians• Provided desktop, server, and telephone support (VOIP and PBX)• Supported over 150 users and all systems and workflow had to meet SOX compliancy• Audited and were found in compliance with SOX standards -
Desktop Support AnalystCompucom Jul 2005 - Sep 2006Greensboro/Winston-Salem, North Carolina AreaContracted to Wake Forest Baptist HospitalTechnical Lead at Wake Forest Baptist Hospitals providing support to multiple hospitals, clinics and University staff in a fast paced 180k plus node network. Provided on call 24x7 support with a one hour SLA. • Lead team of 8 to 15 technicians• Supported 180K node network for two hospitals and 25 lab offices• Provided 24/7 support• Scheduled after hours support and was backup as needed• Maintained all HIPPA regulations as it pertained to computer equipment
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Desktop Support AnalystGlobal Recruiters Of The Hudson Valley Jan 2005 - Jun 2005Greensboro/Winston-Salem, North Carolina AreaContractor• Desktop support to A&T University for Active Directory Desktop Deployment project campus wide -
Desktop Support TechnicianDell Nov 2004 - Dec 2004Raleigh-Durham, North Carolina AreaContractor• Desktop Support to LabCorp Industries in Burlington, NC deploying new computers. -
Desktop Support TechnicianPomeroy Mar 2004 - Sep 2004Raleigh-Durham, North Carolina AreaContractor• Desktop Support to Central Carolina Bank during their transition from Sun Trust Bank -
Desktop Support ManagerNautica Sep 2002 - Feb 2004Martinsville, VaDesktop/Help Desk Manager at the Nautica Distribution Center. Supervised technicians at the DC in Martinsville, VA as well as support teams at three locations in Manhattan, NY. • Supervised 14 technicians• Rolled out Windows XP• Established documentation/policies• Prioritized calls• Planed upcoming events• Supported 385 retail stores• Monitored help desk phone coverage• Analyzed help desk performance and trend identification• Compiled daily and weekly call statistics• Negotiated with vendors for services -
Technical Services ManagerIbm Aug 1997 - Aug 2002Greensboro/Winston-Salem, North Carolina Area• Tier-3 support for technicians in the field providing support to AVAYA technologies• Interviewed candidates, hired/fired and trained• Monitored Service Level Agreement goals• Performed internal audits -
Adjunct ProfessorHigh Point University Sep 1999 - May 2002High Point, NcAdjunct Professor teaching following classes• MS Applications• PC Concepts/Fundamentals• Networking Essentials• TCP/IP• HTML, DHTML, XML• Ethics and Management of Information Systems. -
Desktop Support AnalystRenaissance Aug 1995 - Aug 1997Greensboro/Winston-Salem, North Carolina AreaInformation Technology Consultant to AT&T and AVAYA • Verified network accessibility• Installed and configured PCs• Verified interoperability of multiple complex applications• Solely responsible for developing and maintaining the master configuration GHOST images -
Coordinator Of User ServicesUniversity Of Montevallo Feb 1994 - Aug 1995Montevallo, Al• Established and managed Help Desk• Responsible for all activities of Academic Computer User Services for the University• Responsible for software site licenses• Evaluated software and hardware• Advised faculty on integrating technology into classes• Managed budge ($5M)• Provided training to faculty and staff -
Desktop Support ManagerLynchburg College Jun 1989 - Feb 1994Lynchburg, Virginia Area• Established Help Desk• Supported PC Labs and 4000+ faculty and students• Selected, hired/fired, supervised, trained and scheduled PC lab technicians• Managed budget ($2M) -
Desktop Support TechnicianLynchburg College Sep 1987 - Jun 1989Lynchburg, Virginia AreaLab Support Technician• Technical assistance to students• Incorporated technology in classrooms
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Military PoliceU.S. Army Jun 1978 - Jan 1980Ft Bragg, NcLaw enforcement.
Richard Mcfadden Skills
Richard Mcfadden Education Details
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Computer Technology/Computer Systems Technology -
Computer Technology/Computer Systems Technology
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Sociology
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General Studies -
Amherst County High SchoolNone
Frequently Asked Questions about Richard Mcfadden
What company does Richard Mcfadden work for?
Richard Mcfadden works for Boy Scouts Of America
What is Richard Mcfadden's role at the current company?
Richard Mcfadden's current role is Security Administrator - Senior Technical Support Analyst.
What is Richard Mcfadden's email address?
Richard Mcfadden's email address is ri****@****ing.org
What is Richard Mcfadden's direct phone number?
Richard Mcfadden's direct phone number is +133743*****
What schools did Richard Mcfadden attend?
Richard Mcfadden attended Nova Southeastern University, Nova Southeastern University, Lynchburg College, Central Virginia Community College, Amherst County High School.
What are some of Richard Mcfadden's interests?
Richard Mcfadden has interest in Social Services.
What skills is Richard Mcfadden known for?
Richard Mcfadden has skills like Management, Leadership, Training, Nonprofits, Microsoft Office, System Administration, Customer Service, Program Management, Leadership Development, Staff Development, Budgets, Strategic Planning.
Not the Richard Mcfadden you were looking for?
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Richard McFadden, MBA
Everett, Wa4live.com, flukecal.com, fluke.com, keithley.com2 +142544XXXXX
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Richard McFadden
New York, Ny1jbb.com5 +120141XXXXX
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Richard McFadden
Project Safety Coordinator At Alexis Risk ManagementSan Antonio, Texas Metropolitan Area -
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