Richard Harris Email & Phone Number

Boston, Massachusetts

Lowell, Massachusetts

• Served as primary, customer-facing consultant advising and guiding 25 Enterprise Healthcare customers using UKG’s workforce management application, UKG Dimensions
• Established and developed relationships with enterprise and mid-market Healthcare customers at both the C-suite and System Administrator levels
• Conducted EBR's, QBR's and monthly meetings with customer key stakeholders creating and presenting individualized business review and product-related material tailored to their specific needs
• Supported customer strategic goals and deliver value through data insights and analysis relating to metrics/KPIs/system utilization data
• Presented product roadmaps, new release & feature information educating and guiding customers on specific solutions key to their success
• Worked closely with Product Management sharing customer feedback on enhancement opportunities

Lowell, Massachusetts

Manage, Develop and Expand business relationships with prospective & existing clients. Client Advocate during software implementations, projects and strategic business expansion plans. Strong problem solver and skilled at leveraging resources within an organization to drive customer satisfaction. Extensive experience in change management, consulting and.

Create and develop business collaboration software and SaaS solutions for Enterprise Level customers in the Cloud & on-Prem. Empower people inside and outside the organization to connect, collaborate, and innovate. Create an engaged workforce to drive & deliver exceptional customer experiences. Transform core business processes to become more competitive.

Consulted with prospects and clients to deliver innovative payments solutions in a SaaS environment driving new revenue, cost savings and strengthening relationships. Leveraged cross-functional leadership talents to a variety of areas like call center management and operations, outbound telesales, recruiting, talent management, competitive assessments, and.

Business Development & Inside Sales - Built and led technical B2B Sales Team selling telecom solutions & equipment that exceeded sales targets (2011 = 106% and 2012 = 103%). Developed and coached Inbound Sales Team increasing Average Order Size by 20% in H2 2009. Implemented professional development, coaching and MBO's that resulted in numerous internal.

Call Center site management responsibility. Recruited, trained, coached and developed Inbound/Outbound B2B & B2C sales teams selling medical alert subscription services. Created and streamlined operational policies, procedures and recruiting practices making operation highly scalable.

Recruited and built successful Outbound B2B Sales Team providing financial solutions to medical community. Collaborated on numerous projects increasing revenue, quality/service levels and reducing costs for inbound and outbound call center teams.