Richard Ghiz Email & Phone Number

Greater Boston Area

Focus on end user applications, application synergy, and technology strategy implementations.Solutions for ERP, Volunteer Management and Registration, CRM, Ecommerce food ordering, and much more. Core technologies deployed include Salesforce.com, Office 365, Dell Boomi, Google Apps, NetSuite with eCommerce, Warehouse Management, VMWare, and others.

Boston

Implementing new eCommerce solution integrated with warehouse management system.

Consulting for companies with focus on Salesforce.com, M/S Sharepoint and Google Apps.

Cumberland, Ri

Responsible for all things IT and business apps, global networking, infrastructure, outsourced hosting.

Providing both strategy and execution while implementing and supporting schools internal and external IT systems and services. Implementation of managed solutions including Google Apps and others.

Salesforce.com Consulting at Mercury Marketing, Novations Group and Global Green Consulting, Avid Technology and Montrose School.Implemented, trained, custom fields, page layouts, security, custom reports, data imports/exports and dashboards. Web-to-lead implementation, database cleanups, integration with Eloqua Marketing.

Project management and activity reporting for SAP technical resources supporting a 24x7, 50+ server hosted SAP environment for a $2B/year provider of sugar based products.Management of technical data center resources changing the working environment from disorganized to one of best practice, organized and work collaboration.Implemented multiple MS Sharepoint intranet/internet sites for data center technical teams and customers resulting in streamlined work collaborations, improved work process consistency, documentation standardization and user accountability.Developed and monitored customer SLA metrics resulting in improvements to customer satisfaction leading to contact renewals.Managed customer SAP outsourced service requests resulting in a reduction of ‘days open’ by 15% and improvements in customer satisfaction.Developed hosting prospect proposals including hosting for IT infrastructure such as M/S Exchange, Sharepoint, SAP and Oracle ERP systems.

Reporting to the CFO, set IT standards and direction for organizations core technologies, networks, business applications and infrastructure.Administrated $2.5M operating budget and managed staff of 9 FTEs.Completely rebuilt the IT organization from an outsourced staff to in house staff.Managed SAP R/3 V4.7 implementation project in US with a record 12 week go-live.Implemented outsourced IT infrastructure of 16 servers.Implemented global network infrastructure supporting 4 US locations and Germany delivering 99.9% uptime.Directed the technical design of the IT infrastructure for a $70M world class manufacturing plant in Germany and utilizing GE Fanuc MES shop floor system.Implemented IT controls and systems for Sarbanes-Oxley complianceSupported the implementation of Salesforce.com and developed the integration of Salesforce with web generated leads and multiple auto-reply emails.For more information refer to http://www.rghiz.com/

Hired as part of ‘turn around’ management team to implement ERP and stabilize IT systems.Reduced and reorganized global IT staff by 4, now consisting of 12 FT and 5 contract people and $1.8M budget.Directed web development team to build global customer web portal application.Directed the development efforts to integrate JDE customer order and inventory with the customer web portal.Negotiated long term contracts with phone and ISP suppliers ensuring lowest costs.Created and implemented a global company intranet site.Implemented IT ticketing system to track and bill back to customers.Managed the design and implementation of a fully redundant email/dns system for entire corporation resulting in no down time and anti-spam solution resulting in 85% reduction in email volume.For more information refer to http://www.rghiz.com/

MJ Research was bought my BioRad.Directed the technical efforts for a successful Oracle 11i installation, using an ASP modelManaged growth of IS staff from 3 to 11 people and $2M budgetImplemented telephone call center functions in 3 states handling 5,000 customer calls/monthImplemented corporate VPN WAN in 6 states and internationalImplemented and managed ERP system which provided the platform for growth from $24M to $70M in revenues over a five year period.Directed custom web application development efforts to streamline business processes.Implemented custom manufacturing quality/process tracking system.Managed the development of public web site and intranet web solutions.For more information refer to http://www.rghiz.com/

Managed development efforts and budget for 8 software developers providing custom program services and database conversions for Pivotpoint ERP application products.Generated sales quotations and specifications for custom Minxware modifications which resulted in revenue growth from $0.5M/yr to $1.1M/yr.Designed and managed the integration of complementary products within the ERP applications providing solutions for electronic faxing, electronic forms, query tools, barcode and EDI.For more information refer to http://www.rghiz.com/