Richard Graves Email & Phone Number

Indianapolis, In, Us

• Define and execute QA, functional, and regression testing for BOS ticketing application and internal systems.• Collaborate with team members to clarify configuration needs and present bug issues that are found and analyze the root cause.• Report system breaks to ticketing system vendor through defined reporting methods and follow through with the resolution.• Assist with the evaluation and troubleshooting of ticketing and internal systems that support ticketing operations.

• Supported 25-30 clients using a web-based and network software solution for marketing, selling and reporting their ticket sales and revenue.• Trained clients how to use the system and assisted with ways it could be used to maximize their sales.• Provided support with troubleshooting software and hardware related issues as well as questions regarding daily operation.• Assisted with testing and development of the software.• Communicated daily with clients and coworkers via phone and email.• Successful at managing my time while working from home.

Myrtle Beach, South Carolina Area

• Maintained high standards for the overall presentation and operation of the retail outlet at the stadium and online store through the team’s website.• Led the hiring, training and supervising of all personnel in the stadium’s retail store and amusement area.• Designed and ordered all inventory.• Achieved over $470,000 in gross merchandise sales through the 2007 baseball season.

Myrtle Beach, South Carolina Area

• Oversaw the operation of the stadium ticket office and retail store.• Led the hiring, training and supervising of seasonal staff.• Integrated a new ticket system from AudienceView prior to the 2004 season and expanded our capabilities with online ticket sales.• Assisted with the implementation of a new phone system for the stadium.• Continually exceeded revenue goals for the retail outlet and received ranking from Minor League Baseball in the top 20 of all affiliated teams following the 2004 season.

Myrtle Beach, South Carolina Area

• Oversaw the day to day operations of the stadium retail store including money handling, inventory control and hiring and training of seasonal staff.• Assisted Director with ordering and design of inventory.• Oversaw the implementation of a new point of sale system.

Myrtle Beach, South Carolina Area

• Operated PASS2 ticket system to process ticket orders for season, groups and individual ticket sales.• Assisted with daily operation of the ticket office including training seasonal staff.

Myrtle Beach, South Carolina Area

• Gathered materials, recruited contestants and assisted with the execution of various on-field promotions during games.

Frisco, Co

• Managed this location through a steady growth resulting in revenue tripling from 1995-2000.• Hired and trained staff.• Led purchasing, merchandising, sales and promotions.• Exceeded the national comparative figures for sales per square foot from 1997-2000.

Network Penetration Certificate, Cyber Security / Information Assurance

Relevant Course Work: Informatics, Hardware/Software Support, Linux Fundamentals and Virtualization Technologies, Intro to Cyber Security.

Full-Stack Network Engineering

Marketing