Richard Green Email & Phone Number

CA LISA Certified Consultant• Analyze customer requirements and recommend the appropriate CA LISA components.• Consult with customer architects to document the solution along with any necessary customization.• Provide technical expertise and level of effort to the project manager to establish tasks, deliverables, dependencies, and scheduling.• Provide technical expertise for CA LISA product installation and configuration, Service Virtualization, Test Automation, integration with third-party applications, problem diagnosis, root cause analysis, and resolutions.• Create scripts and code extensions for CA LISA product as necessary to meet customer needs.• Provide knowledge transfer and mentoring to client team members.Senior CA APM Technical Architect • Consult with customer to determine and understand requirements of the CA APM product deployment. • Provide technical expertise for CA APM product installation and configuration, application monitoring, performance management, problem diagnosis, root cause analysis, and resolution.

My responsibilities involved routine travel to domestic and international client locations to provide technical consultation for Datalex Travel Distribution Platform (TDP) Internet Booking Engine. My duties included:- Pre-Contract discussions of proposed solution to determine whether customer needs will be satisfied by the existing product functionality.-Analyze modifications or additions to the product feature set that are be needed for client-specific requirements- Estimate the level of effort needed to complete client requirements.- Implement changes for client requirements in collaboration with product development team.- Provide ongoing consultation with the client to ensure that the client’s systems are properly integrated with the product offering in a manner that is consistent with the product API and existing industry best practices and information security guidelines - Follow up with internal, third-party, and customer representatives to verify that tasks and activities are progressing according to plan.

Mba, Computer/Information Technology Administration And Management

Bs, Computer Science

Activities and Societies: Alpha Chi, RacquetballComputer Lab supervisor in the Department of Business and Information Systems. Graduated.