Richard Harrington Email and Phone Number

I am responsible for cross-selling Daisy Communications' portfolio to my base of customers in Kent, London, Essex, Surrey and across the UK. I maintain knowledge of Connectivity solutions, IP Telephony Systems, Lines and Calls, Business Mobile, Business Continuity and Disaster Recovery, Cloud Solutions, Office 365, Hardware acquisition, Maintenance, Wi-FI and Telematics. I am responsible for meeting with customers at the Director level, providing consultation and producing proposals and demonstrations which identify how the latest technologies can both improve communications and create efficiencies within their business. I manage customer accounts to ensure value, and maximum uptake of Daisy services and ultimately keep churn to a minimum via excellent customer service, proactive customer contact, yearly reviews and rapid dispute resolution. As the result, my customers save money and time whilst improving service levels and control.

Working to strict KPI targets such as call length, log on %, compliance monitoring and sales per hour. ● Provided a personalised and high-quality sales conversation with new and existing customers.● Cross-selling and retaining current customers.● Set up new customer accounts, ensuring that customers are aware of the full portfolio of products that match their needs. (Best of Both).Managed a team of inbound and outbound agents ranging between 12 and 18 team size, including sales performance, behavioural targets, and schedules. ● Took escalations and complaints for online staff to ensure that customers issues were resolved, and products upsold during the conversations.● Coached calls via call listening and upskilled agents to learn new products and services alongside career development and sales performance.

Responded to and followed up sales and letting enquiries and dealt with day-to-day administration. Consulted with clients and applicants to arrange and conduct viewings on properties. Provided feedback on viewings to vendors and landlords. Assisted with the production and distribution of property details and newsletters.● Maintained applicant database with confidentiality.● Worked as part of a high performing sales team which exceeded its yearly target, this was crucial to achieving the company's results.● Used a professional manner to build relationships with customers and personality to quickly build rapport. ● Suggested to the company’s directors that professional photographs of properties would be beneficial. This was implemented resulting in selling more properties generating greater profits for the company. ● Suggested supporting a local company using their products as gifts to clients rather than expensive champagne, this reduced unnecessary spending.

● Delivered excellent customer service, meeting any needs they had.● Communicated effectively with members of team to solve customer complaints.● I had a three-month secondment in security were I thrived with dealing with conflicts with the general public and safe guarding the stores stock.

● Responsibility for maintaining the legality of pricing within the store.● Multi-skilled employee encompassing all aspects of retail work, trained on a variety of tasks including stock replenishment, merchandising, cash office, checkouts, and stock control.● Worked independently, prioritised tasks and managed time and workload efficiently.