Richard Hess Email & Phone Number

Raleigh-Durham, North Carolina Area

Coordinate and create electronic and print communications to support marketing, audience development, philanthropy and operations.

Raleigh-Durham, North Carolina Area

Customer service and sales for performances and subscriptions using Archtics/Ticketmaster software; creation of event listings for online calendars in various NC regions.

Durham, NC

Strategic planning for public events and fundraising in service to a monthly, not-for-profit, free literary magazine distributed in several states; also assisted with local distribution in Durham and Chapel Hill/Carrboro.

Durham Nativity School

Contractor assisting with annual fundraising event in 2011, 2012 and 2013. Coordinated donor benefits for major corporate sponsors, including: assignment and distribution of VIP seating, creation and distribution of ticket vouchers, and collecting and verifying sponsorship information for printed materials; also assigned and distributed tickets for.

Durham, NC

Prepared and distributed event passes and accompanying materials for festival patrons.

Durham, NC

Solicit donations on behalf of national not-for-profit organizations working on national issues.

Durham, NC

Held same position in March-April 2011 and March-April 2012: printed and prepared advance ticket packages; sold and distributed individual tickets; supervised volunteer staff during four-day festival.

Group Sales Manager (2010): Managed accounts for corporate and individual clients, non-profits and donors arranging groups to attend live performances or films; coordinated pre-show or post-show events for groups; worked to identify and recruit new group sales clients; developed initial plans to offer charitable partnerships with local non-profits through.

Managed retail sales through third-party Internet outlets, including selection and description of books, all communication with both customers and outlets, and preparation of shipments; maintained stockroom areas for overstock and online inventory; placed and received publisher orders for store; assisted with customer service, inventory and returns to.

Operated box office and managed day-of-show ticket sales and distribution for a full-season theatre with a capacity of 80.

A full-season, professional (LORT-D) theatre company affiliated with the Department of Dramatic Art of the University of North Carolina at Chapel Hill.Director of Audience Services (2000-2002): Served as system administrator for UNIX-based Prologue ticketing software and internal network; maintained and improved database of patrons; created targeted lists.

Processed faculty textbook adoption orders for four academic terms per year; prepared wholesaler and publisher orders and buyback targets; maintained both ordering and inventory software and separate point-of-sale database; coordinated shipping and receiving, as well as in-store and off-site buyback operations; analyzed sales; drafted and implemented.

Served various roles including: producer, stage director, publicist, playwright and actor for individual productions and for an annual month-long summer festival.

Coordinated all front-of-house ticketing and concession operations for performances in two venues; trained and supervised volunteer staff; maintained communication between front-of-house and backstage; kept accounts of ticket, concession, and merchandise sales; prepared deposits; calculated and disbursed artist fees.

Audio, lighting, rigging, security and general calls for on-campus venues with capacities from 50 to over 1200.

Two screens; house capacities of 138 and 229. Trained, scheduled and supervised concession, box office and projection staff; operated and maintained projection equipment; ordered concession inventory and supplies; kept accounts of ticket and concession sales, including daily bank deposits; organized advertising records.