Coordinate and create electronic and print communications to support marketing, audience development, philanthropy and operations.

Customer service and sales for performances and subscriptions using Archtics/Ticketmaster software; creation of event listings for online calendars in various NC regions.

Strategic planning for public events and fundraising in service to a monthly, not-for-profit, free literary magazine distributed in several states; also assisted with local distribution in Durham and Chapel Hill/Carrboro.

Contractor assisting with annual fundraising event in 2011, 2012 and 2013. Coordinated donor benefits for major corporate sponsors, including: assignment and distribution of VIP seating, creation and distribution of ticket vouchers, and collecting and verifying sponsorship information for printed materials; also assigned and distributed tickets for individual donors, board members, and staff.

Prepared and distributed event passes and accompanying materials for festival patrons.

Solicit donations on behalf of national not-for-profit organizations working on national issues.

Held same position in March-April 2011 and March-April 2012: printed and prepared advance ticket packages; sold and distributed individual tickets; supervised volunteer staff during four-day festival.

Group Sales Manager (2010): Managed accounts for corporate and individual clients, non-profits and donors arranging groups to attend live performances or films; coordinated pre-show or post-show events for groups; worked to identify and recruit new group sales clients; developed initial plans to offer charitable partnerships with local non-profits through ticket sales campaigns.Box Office Manager (2008-2010): Responsible for all aspects of system administration and operations for the Box Office, including: created and maintained all live events and ticket offers in the computer system; prepared events for online sale; performed troubleshooting of online sales and internal card-processing; prepared daily deposits and reports; worked with rental clients to create price levels, coordinate schedules, and deliver reports; designed tickets; created system codes to track sales histories in patron database; sold tickets and packages to individuals, donor members, and groups; trained, scheduled and supervised part-time staff. House Manager (2006-2008): Responsible for coordinating front-of-house operations including concessions, security, and film projection for live events and film festivals in three venues.

Managed retail sales through third-party Internet outlets, including selection and description of books, all communication with both customers and outlets, and preparation of shipments; maintained stockroom areas for overstock and online inventory; placed and received publisher orders for store; assisted with customer service, inventory and returns to publishers and wholesalers.

Operated box office and managed day-of-show ticket sales and distribution for a full-season theatre with a capacity of 80.

A full-season, professional (LORT-D) theatre company affiliated with the Department of Dramatic Art of the University of North Carolina at Chapel Hill.Director of Audience Services (2000-2002): Served as system administrator for UNIX-based Prologue ticketing software and internal network; maintained and improved database of patrons; created targeted lists for direct-mail marketing; participated in crafting strategy and policy for marketing and sales; posted daily deposits; designed and generated daily, monthly, and seasonal reports on sales and donations; booked and invoiced group sales; hired, trained, scheduled and supervised full-time Assistant Box Office Manager and part-time staff; wrote training manual for software, procedures and customer service.House Manager (1999-2000): Hired, trained, scheduled and supervised staff; recruited and supervised volunteer ushers; ordered and received concession inventory and supplies; coordinated special events.Box Office Night Manager (1999-2000; 1994-1995): Trained and supervised staff for day-of-show ticket operations; solicited and processed advance single-ticket sales, subscription sales and renewals.Phone Subscription Campaign (2000; 1995; 1996): Generated targeted lists of prospective subscribers based on purchase history (2000); wrote script for outbound telemarketing to generate both subscription renewals and new sales, trained and supervised callers, created sales reports (2000, 1995); solicited and processed orders, updated patron accounts in database (2000, 1996, 1995).

Processed faculty textbook adoption orders for four academic terms per year; prepared wholesaler and publisher orders and buyback targets; maintained both ordering and inventory software and separate point-of-sale database; coordinated shipping and receiving, as well as in-store and off-site buyback operations; analyzed sales; drafted and implemented marketing plan; hired, trained, scheduled, and supervised seasonal and year-round staff.

Served various roles including: producer, stage director, publicist, playwright and actor for individual productions and for an annual month-long summer festival.

Coordinated all front-of-house ticketing and concession operations for performances in two venues; trained and supervised volunteer staff; maintained communication between front-of-house and backstage; kept accounts of ticket, concession, and merchandise sales; prepared deposits; calculated and disbursed artist fees.

Audio, lighting, rigging, security and general calls for on-campus venues with capacities from 50 to over 1200.

Two screens; house capacities of 138 and 229. Trained, scheduled and supervised concession, box office and projection staff; operated and maintained projection equipment; ordered concession inventory and supplies; kept accounts of ticket and concession sales, including daily bank deposits; organized advertising records.