Richard Hess Email & Phone Number

Raleigh-Durham, North Carolina Area

Coordinate and create electronic and print communications to support marketing, audience development, philanthropy and operations.

Raleigh-Durham, North Carolina Area

Customer service and sales for performances and subscriptions using Archtics/Ticketmaster software; creation of event listings for online calendars in various NC regions.

Durham, Nc

Strategic planning for public events and fundraising in service to a monthly, not-for-profit, free literary magazine distributed in several states; also assisted with local distribution in Durham and Chapel Hill/Carrboro.

Durham Nativity School

Contractor assisting with annual fundraising event in 2011, 2012 and 2013. Coordinated donor benefits for major corporate sponsors, including: assignment and distribution of VIP seating, creation and distribution of ticket vouchers, and collecting and verifying sponsorship information for printed materials; also assigned and distributed tickets for individual donors, board members, and staff.

Durham, Nc

Prepared and distributed event passes and accompanying materials for festival patrons.

Durham, Nc

Solicit donations on behalf of national not-for-profit organizations working on national issues.

Durham, Nc

Held same position in March-April 2011 and March-April 2012: printed and prepared advance ticket packages; sold and distributed individual tickets; supervised volunteer staff during four-day festival.

Group Sales Manager (2010): Managed accounts for corporate and individual clients, non-profits and donors arranging groups to attend live performances or films; coordinated pre-show or post-show events for groups; worked to identify and recruit new group sales clients; developed initial plans to offer charitable partnerships with local non-profits through ticket sales campaigns.Box Office Manager (2008-2010): Responsible for all aspects of system administration and operations for the Box Office, including: created and maintained all live events and ticket offers in the computer system; prepared events for online sale; performed troubleshooting of online sales and internal card-processing; prepared daily deposits and reports; worked with rental clients to create price levels, coordinate schedules, and deliver reports; designed tickets; created system codes to track sales histories in patron database; sold tickets and packages to individuals, donor members, and groups; trained, scheduled and supervised part-time staff. House Manager (2006-2008): Responsible for coordinating front-of-house operations including concessions, security, and film projection for live events and film festivals in three venues.

Managed retail sales through third-party Internet outlets, including selection and description of books, all communication with both customers and outlets, and preparation of shipments; maintained stockroom areas for overstock and online inventory; placed and received publisher orders for store; assisted with customer service, inventory and returns to publishers and wholesalers.

Operated box office and managed day-of-show ticket sales and distribution for a full-season theatre with a capacity of 80.

A full-season, professional (LORT-D) theatre company affiliated with the Department of Dramatic Art of the University of North Carolina at Chapel Hill.Director of Audience Services (2000-2002): Served as system administrator for UNIX-based Prologue ticketing software and internal network; maintained and improved database of patrons; created targeted lists for direct-mail marketing; participated in crafting strategy and policy for marketing and sales; posted daily deposits; designed and generated daily, monthly, and seasonal reports on sales and donations; booked and invoiced group sales; hired, trained, scheduled and supervised full-time Assistant Box Office Manager and part-time staff; wrote training manual for software, procedures and customer service.House Manager (1999-2000): Hired, trained, scheduled and supervised staff; recruited and supervised volunteer ushers; ordered and received concession inventory and supplies; coordinated special events.Box Office Night Manager (1999-2000; 1994-1995): Trained and supervised staff for day-of-show ticket operations; solicited and processed advance single-ticket sales, subscription sales and renewals.Phone Subscription Campaign (2000; 1995; 1996): Generated targeted lists of prospective subscribers based on purchase history (2000); wrote script for outbound telemarketing to generate both subscription renewals and new sales, trained and supervised callers, created sales reports (2000, 1995); solicited and processed orders, updated patron accounts in database (2000, 1996, 1995).

Processed faculty textbook adoption orders for four academic terms per year; prepared wholesaler and publisher orders and buyback targets; maintained both ordering and inventory software and separate point-of-sale database; coordinated shipping and receiving, as well as in-store and off-site buyback operations; analyzed sales; drafted and implemented marketing plan; hired, trained, scheduled, and supervised seasonal and year-round staff.

Served various roles including: producer, stage director, publicist, playwright and actor for individual productions and for an annual month-long summer festival.

Coordinated all front-of-house ticketing and concession operations for performances in two venues; trained and supervised volunteer staff; maintained communication between front-of-house and backstage; kept accounts of ticket, concession, and merchandise sales; prepared deposits; calculated and disbursed artist fees.

Audio, lighting, rigging, security and general calls for on-campus venues with capacities from 50 to over 1200.

Two screens; house capacities of 138 and 229. Trained, scheduled and supervised concession, box office and projection staff; operated and maintained projection equipment; ordered concession inventory and supplies; kept accounts of ticket and concession sales, including daily bank deposits; organized advertising records.