Transformational general manager and adviser with 23 year track record of successfully launching and turning around a wide range of businesses in Europe, the US and Canada: customer facing, processing operations, business services, mass market, high net worth, technology dependent, people dependent, in large publicly traded businesses and entrepreneurial privately funded businesses. A proven operational leader who builds strong management teams. Pragmatically (re)defines business models from market place strategy through operating priorities to investor value maximization.Increased over two years EBITDA five fold in $1 billion revenue BPO operating on three continents Identified and managed over $500 million in business acquisitions for private equityImproved over 1 year NIBT by $ 28M for one of the top 200 private companies in Canada Reduced over 1 year unit costs by 24%, maintained customer satisfaction and increased sales 60% in a 2300 FTE business Launched, in a private venture ($60M US capital raised), an innovative wealth management offering with industry average margins and industry leading pricing, performance, and variable cost…acquired 6000 clients in the first quarter of operation Launched a direct origination mortgage business, self funding in year one, originating $1B US in its first operating year and achieving 35+% RAROC In under a year improved NIBT by $12M US for $4B US funds under management investment adviser and broker dealer Produced over 4 quarters in 300 FTE call centre an 8 fold improvement in service levels, and a 25% improvement in variable cost while tripling volume and product breadth Created private venture ($30M US capital raised) application service provider for financial institutions Developed a platform able to launch new banking propositions and brands for just $1M infrastructure. Launched private label banking for 300,000 member organization