Lead Analyst for Digital Media initiatives. Responsible for accurate and on-time delivery of digital advertising to over 20,000 auditoriums at over 2,000 theaters.• Leads cross-functional teams and partners with stakeholders to gather and document both business and technical requirements; serving as a liaison between the business users, development teams, and management.• Leads “Tiger Team” projects in support of critical path initiatives.• In depth knowledge of all the company’s business systems. Keen ability to learn systems quickly.• Works within PMO framework, utilizing LEAN, Scrum, and Agile methodologies. Partners with PM/Scrum Master.• Leads effort to document current and future state workflows. Receives buy-in from all levels of organization.• Owns UAT process including training, prioritizing Kanban board activity, bug fixes, resolution of issues, etc.• Develops strong working relationships with project team members. Can match the right task to the right person.Instructional design and delivery for existing and newly developed user systems.

Responsible and accountable for all creative aspects, data integration, and interactive functionality for digital signage and new media projectsPerforms requirements gathering and the collection of all “creative assets” (both internally and externally) in order to produce world-class digital signage.Instructional design of customized curriculum creation and delivery, spanning the entire suite of software developed.

Customer management of market-leading Cable Ad Sales, Traffic and Billing product. Client base of over twenty cable operators nationwide, includes customers such as Comcast, TimeWarner, Charter Media, Cox and Brighthouse Networks.Gathered user requirements and suggestions for upgrades and hotfixes. Created and delivered training on many aspects of complex system.

Oversaw and participated in all phases of implementing Business Process Management (BPM) software throughout enterprise. Duties included requirements gathering, life-cycle project management, created workflow schematics, project plans, responded to RFPs and RFIs, negotiated final costs, status reports, created technical documentation, performed pilot group and user training, obtained management sign-off on project, and performed project close-out duties.

Working within a Project Management Office (PMO), duties included defining and documenting policies and procedures outlining the planning, acquisition, implementation, and maintenance of an enterprise-wide asset data management system for DISA. Solution will account for all hardware and software assets within agency. Defined requirements; selected final asset management solution and toolset; migrated legacy systems; and plan and deploy implementation solution for the IT asset data management program. Implementation impacts 2,000 users and has a cost of $1.8M.s.

Sub-Position: Team Lead, Network OperationsManaged staff of 25, including four group leads. Teams within Network Operations included Network Administration, LAN/WAN communications, training, desktop support, help desk, documentation, VTC, mainframe operations, and production.Sub-Position: Training ManagerLeadership of three separate training programs servicing more than 1,200 students annually. Directed content development, documentation, and course delivery. Closely monitored feedback from students. Established method of scheduling classes based on need. Managed design of distance learning program. Oversaw configuration and implementation of CBT/WBT program.Sub-Position: E-Commerce Technical LeadOversaw all technical aspects of project, including 30 servers containing eight instances of Oracle database. Supervised completion of IATO and ATO documentation and practices. System responsible for maintaining healthcare contracts worth hundreds of billions of dollars.

Served as Training Manager for both migration training and traditional programs. Coordinated with other elements of IT Department to ensure proper instruction was given to students. Created and delivered ad hoc classes depending on need. Consulted with non-technical departments to gauge need for additional, specialized classes. Tracked and monitored programs.

Taught over 3,600 students in more than 60 offerings of application training. Instructor qualified in multiple office suites and graphics/ page layout applications. Performed formal, onsite, and custom curriculum training.