Ian Alexander Email & Phone Number

Teaneck, New Jersey, Us

Utility infielder in Digital Strategy practice: operating models, IT financial management, product management, tool assessments, and more.

Teaneck, New Jersey, Us

Served a 9-12 month rotation with Global Tax, working on data analysis and collection for tax incentives and credits.

Teaneck, New Jersey, Us

One-year rotation as assistant to the CFO's Chief of Staff. Worked on initiatives related to global risk assessment, financial modeling, internal audit, and international operations.

Pittsburgh, Pa, Us

MBA with academic concentrations in Entrepreneurship, Operations Management, and Marketing. - Served as VP of Education for Out & Allied, the Tepper School's LGBT student organization. - Served as one of four editors for the Robber Baron, a weekly student publication- Volunteered for Admissions as Welcome Weekend planning committee member

Teaneck, New Jersey, Us

At Cognizant, I had the chance to complete a 9 week assessment of the technical and business process aspects of a customer retention and satisfaction program for a medical supply provider. I established relationships with client stakeholders and collaboratively reached a set of recommendations for future development and transformation of the retention program.

Austin, Texas, Us

At goTransverse, I worked to develop beautiful, usable, and high-value training content and API documentation for TRACT, a cutting-edge subscription and usage-based billing SaaS product. This work included:* redesigning and deploying the documentation site from the ground up* implementing processes that cut release times by 6x* creating the first ever TRACT 101 training for sales and implementation partners

Austin, Texas, Us

At Volusion, I was the primary technical writer for Volusion's Mozu, a game-changing enterprise ecommerce platform. I created documentation for our developmers on developer.mozu.com and worked closely with our training and professional services departments to get up-to-date training content into the minds of customers and partners.

Austin , Texas, Us

At NI, I had an active role in the Technical Communications department. I managed a large-scale hardware specifications project and served as the recruiting lead at the University of North Texas. I also led the training courses for our DITA XML content management system and our Hardware Fundamentals for Technical Writers course. Throughout, I worked to document programming APIs, driver software, and hardware specifications. I was promoted to Staff Technical Writer in April 2013.

Stevens Point, Wi, Us

At Skyward, I served as a user advocate for end users. My responsibilities ranged from providing inbound phone and email support for service tickets to leading multi-week software implementations at customer sites. I was able to pass the initial product knowledge certification exams in half of the allotted time, and was preparing to test for the 3rd (of 4) level of certification when I left. My greatest accomplishments were serving as a crucial resource to coworkers across the nation during Texas state reporting deadlines, and conducting the majority of training and implementation for a 6-week implementation for one of our larger customers in the state.

Austin, Texas, Us

At CBH, my role was to respond to inbound inquiries from clients and providers regarding authorization for mental health benefits. Our client base was the Medicaid population, and the most rewarding part of this work was working to find resources for those clients. We also spent time reviewing authorization forms and entering them into a database for claims department. This gave me the opportunity to use my writing skills. After noticing some discrepancies in the letters we sent to health providers, I edited the letters for six states for clarity and concision.

In my internship at TAASA, I assisted the Communications Director in various communications tasks. I wrote press releases, monitored news agencies for news related to our mission, and sent notices to media to prepare for press conferences.My biggest accomplishment at TAASA was to create the initial proposal for an organizational blog, which has been online and active since September 2007.

Master Of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

Associate'S Degree, Professional, Technical, Business, And Scientific Writing

Bachelor Of Arts (B.A.), Political Science And Government