Richard Nye Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Engaged with Regional VPs and Market GMs across the globe to drive an improvement in the quality of the brand expression at Shell branded Retail service stations. Developed and leveraged new key performance indicators and reporting tools. Defined a refreshed brand strategy and designed a new multi-faceted fit for purpose Brand Assurance framework and audit program to protect the integrity and value of the Shell brand across the Global Retail network. • Standards and Assurance: Led the… Show more Engaged with Regional VPs and Market GMs across the globe to drive an improvement in the quality of the brand expression at Shell branded Retail service stations. Developed and leveraged new key performance indicators and reporting tools. Defined a refreshed brand strategy and designed a new multi-faceted fit for purpose Brand Assurance framework and audit program to protect the integrity and value of the Shell brand across the Global Retail network. • Standards and Assurance: Led the design and development of a cost-effective annual audit program of the cleanliness and condition of Shell’s brand presentation across all sites in the Global Retail network, resulting in ~$2.4M annual savings.• Operational Excellence: Directed a complete overhaul of the Global Retail Site Policy and Procedures manual resulting in a simpler more effective user-friendly site operating manual, increasing focus on delivering a superior customer experience.• Compliance Audits: Defined and collaborated with multiple vendors to enable a proof-of-concept project that leveraged AI technology and site photos to audit if branded Shell Retail assets were compliant with Shell Retail's brand standards. Show less

Calgary, Canada Area

Collaborated with global colleagues on a strategic initiative to develop a new customer experience strategy, operationalize Shell Retail’s customer promise, and embed the refreshed retail customer commitments and a new measurement framework into Shell Retail markets.• Performance Improvement: Designed a new business performance improvement framework, leveraging external and internal best practices, which became the foundation of a structured approach to manage, monitor, and improve site… Show more Collaborated with global colleagues on a strategic initiative to develop a new customer experience strategy, operationalize Shell Retail’s customer promise, and embed the refreshed retail customer commitments and a new measurement framework into Shell Retail markets.• Performance Improvement: Designed a new business performance improvement framework, leveraging external and internal best practices, which became the foundation of a structured approach to manage, monitor, and improve site operator performance.• Budget Process: Provided strong business leadership for the Retail budgeting and remuneration business processes and IT platform, defining a new business strategy for establishing Retail site budgets.• Labour Optimization: Managed the Global Retail Labour model which markets utilized to budget activity based labour costs at company owned Retail stations. Show less

Calgary, Canada Area

Constructively engaged with appropriate individuals to design and deliver commercially viable customer centric solutions. Proactively identified and exposed system, process design and process execution issues with a specific focus on the Offer to Cash process lifecycle. • Continuous Improvement: Collaborated with process experts, process owners, and local Retail staff to drive stabilization and continuous improvement of SAP enabled business processes to reduce customer impacts.

Calgary, Canada Area

Effectively managed a team of 6 FTE’s fostering an environment where staff were able to develop professionally while delivering on the requirements of the SAP program. Directed the development and execution of the Retail Change Management plan, the Retail SAP Training Program and alignment to new roles and organizational structure. • Change Management: In preparation for the SAP deployment in Canada, developed a thorough understanding of “as is” business processes and drove alignment to… Show more Effectively managed a team of 6 FTE’s fostering an environment where staff were able to develop professionally while delivering on the requirements of the SAP program. Directed the development and execution of the Retail Change Management plan, the Retail SAP Training Program and alignment to new roles and organizational structure. • Change Management: In preparation for the SAP deployment in Canada, developed a thorough understanding of “as is” business processes and drove alignment to new standard business processes across the entire Retail organization. • Business Process Design: Identified and documented business requirements and processes that were critical and unique to Shell Canada Retail and influenced global program resources to design, develop, and deliver effective business solutions to meet our business needs. • Collaboration: Developed and leveraged consistent lines of communication with Program and Retail Canada leadership and represented the Retail Canada business on numerous SAP steering councils. Show less

Calgary, Alberta, Canada

Managed, coached, and mentored a team of 8 direct reports positioning the team for professional development and project success. Demonstrated strong business leadership and developed a new Retail POS IT strategy, identifying new solutions to best meet the needs of Shell Canada’s Retail organization and support the Retail CVP, Retail strategic direction, mission, and goals. • Retail IT Systems: Provided business leadership on a ~$25M Point of Sale and Back office system replace project… Show more Managed, coached, and mentored a team of 8 direct reports positioning the team for professional development and project success. Demonstrated strong business leadership and developed a new Retail POS IT strategy, identifying new solutions to best meet the needs of Shell Canada’s Retail organization and support the Retail CVP, Retail strategic direction, mission, and goals. • Retail IT Systems: Provided business leadership on a ~$25M Point of Sale and Back office system replace project, collaborating with selected vendors to design fit for purpose solutions for the Retail business. • Contract Negotiations: Through a complex and multi-faceted contract negotiation process, selected new Point of Sale solutions for the next generation POS system after providing an in-depth analysis of vendor capabilities, products, and solutions relating to the Retail Canada strategic and operational requirements. Show less

Calgary, Alberta, Canada

Responsible for the integrity of the Retail financial settlement and reporting processes to ensure timely and accurate daily settlement (sales revenue sharing) with Retailers and Retail MI data was received and made available to the Retail Sales team, and other Retail stakeholders. • Financial Reporting: Managed the Retailer reporting compliance process, Retail MI reporting processes and the creation of accurate MI reports. • Financial Risk: Assessed and identified areas of financial… Show more Responsible for the integrity of the Retail financial settlement and reporting processes to ensure timely and accurate daily settlement (sales revenue sharing) with Retailers and Retail MI data was received and made available to the Retail Sales team, and other Retail stakeholders. • Financial Reporting: Managed the Retailer reporting compliance process, Retail MI reporting processes and the creation of accurate MI reports. • Financial Risk: Assessed and identified areas of financial risk in relation to the Retail settlement process. Directed a Retailer audit program, designing and implementing improvements to mitigate financial exposure. • Retail IT: Managed Retail technology development and quality assurance for forecourt, back office, and Retail non-fuel revenue management information systems. Show less

Calgary, Alberta, Canada

Developed and maintained the annual capital and network development plans for Shell Canada Commercial Fuels & Lubricants organization, and tracked and monitored progress relative to plan. • Financial Analysis: Coordinated and contributed to the development of capital project proposals, providing financial analytical support to the sales teams in creating project proposals, business development programs, and sales initiatives

Calgary, Alberta, Canada

Managed the change control process across the JD Edwards ERP system to ensure new business deployments and changes to the system would not adversely affect existing users from various Business Units and Corporate Functions. • ERP System Upgrades: Coordinated business testing efforts for system upgrades.• ERP System Issue Resolution: Monitored and reported on the progress of financial period close establishing priorities and actions when issues arose, and coordinated with IT resources to… Show more Managed the change control process across the JD Edwards ERP system to ensure new business deployments and changes to the system would not adversely affect existing users from various Business Units and Corporate Functions. • ERP System Upgrades: Coordinated business testing efforts for system upgrades.• ERP System Issue Resolution: Monitored and reported on the progress of financial period close establishing priorities and actions when issues arose, and coordinated with IT resources to resolve the identified issues. Show less

Calgary, Alberta, Canada

Responsible for providing accurate and timely management information and financial reporting including the creation of the monthly financial & MI reports and quarterly financial packages. • Accounting Cycles: Managed and administered the General Ledger and Fixed Assets sub-ledger. Coordinated month-end close activities. Assisted Controller with the creation and submission of Revenue Canada Tax report submissions. • Financial Systems: Managed the successful migration of the general… Show more Responsible for providing accurate and timely management information and financial reporting including the creation of the monthly financial & MI reports and quarterly financial packages. • Accounting Cycles: Managed and administered the General Ledger and Fixed Assets sub-ledger. Coordinated month-end close activities. Assisted Controller with the creation and submission of Revenue Canada Tax report submissions. • Financial Systems: Managed the successful migration of the general ledger and all subledgers to a new integrated accounting software platform before the next reporting period deadline. Show less

Certificate Of Achievement (In Progress), Applied Project Managment

Cpa, Cma

Bachelor Of Management, Accounting

University Transfer Program, Accounting And Business/Management