Richard Jacques Email & Phone Number

Seattle, Washington, United States

• FormFuture is a group of highly experienced designers and researchers. We deliver ux and cx solutions, insights and strategy with an emphasis on innovation and creativity. My current engagements include:
• Co-creating a start-up SaaS business that enables UX teams to recruit and research tech industry experts
• Partnering with a new Microsoft team of CX Program Managers to define roles and responsibilities
• Advising board and exec team at User Research International on business development, market opportunities and research strategies

Redmond, WA, United States

• Head of UX Research organization for a core engineering division at Microsoft: Search, Web Services and AI Solutions
• Responsible for strategy and deliverables of ux research team working on Bing, Edge, Shopping, News, Maps, Ads, AI chatbots and agents (Xiaoice, Zo, Cortana) for consumers and businesses
• Results included developing Bing into new chat-based experience using Generative AI, Chat solutions
• Created a Customer Driven program and tools for hundreds of engineers to engage with customers quickly and routinely
• Mentor and representative on company-wide Research & Design Leadership Team to develop community, talent and careers

Redwood City, California, United States

• Cheskin Research was established in 1946 with a background of customer-facing research and quantitative analysis for brand and product innovation.
• Business developer for a studio of Market and UX Researchers, Data Analysts, and Designers
• Managed the client relationship and delivery of customer insights for new product innovation, concept development, positioning and strategy planning
• Clients were large tech orgs including Microsoft, Qualcomm, HP, eBay, Philips Healthcare

Redmond, Washington, United States

• Led a team of primary and secondary market researchers managing the Customer Research System (CRS) for all product teams across Microsoft
• The CRS program supported the full product cycle from Market Opportunity Analysis to Concept Testing to Customer Satisfaction
• Our work created measurable quality improvements in research outcomes, increased partnership with product teams and enabled more cost effective budgeting and planning

Redmond, Washington, United States

• Helped Microsoft develop its first phone, the Windows Phone
• Led a team of UX Researchers and Prototypers identifying the primary use cases for the smartphone and creating proof-of-concept models for hardware and software engineers
• Team was located in the US and Japan

Redmond, Washington, United States

• Led the Usability Engineering research team for the data-based products in the Office suite, including Excel, Access and Project
• Customers were Enterprises and the focus was to identify unmet, unarticulated needs in order to create new features (leading to patented work)

M.S., Systems Analysis & Design

Ph.D., Human Computer Interaction