Richard Eagle Email & Phone Number

Dubai, Ae

Dubai

Dubai, United Arab Emirates

Dubai, Uae

*Writing, researching, editing, and proofreading copy and content for the website, email marketing, SMS marketing, retargeting ads, blogs and social media posts of Etisalat Business.* Played a vital role in reducing website bounce rate by over 50%, and drastically increasing website conversion rate for a high-profile client.* I collaborated with several different teams across the organisation in order to ensure I adopt the right tone and direction with my copy for any specific marketing campaign.

Dubai, United Arab Emirates

*Writing, editing and proofreading copy and content for the websites, social media posts and general digital marketing content for an array of Digital Nexa’s clients.

Dubai

*Writing and editing English programme descriptions (sports, movies, series) for use on the OSN EPG across OSN’s three platforms PDL, OSN Play and OSN Wavo, as well as the TV guide on the OSN.com website and in the monthly OSN subscriber magazine.*Extensive research to ensure data contained within written synopsis is completely accurate.*Collecting monthly schedules from local, regional and international broadcasters for non-OSN channels, ensuring they are formatted correctly and meet with OSN standards, then uploading to the EPG.*Working closely with internal and external suppliers to ensure the delivery of schedules and extra programme information.*Management, upkeep and uploading of all sports content onto PDL, OSN Play and OSN Wavo, with the addition of movie content onto OSN Wavo. *Sourcing and editing appropriate imagery (using Adobe Photoshop), synopses and metadata for all OSN’s platforms.*Monitoring digital content through all internal workflows then publishing to three platforms.*Checking that content arrives on various platforms on time and to the required quality.*Project work to constantly improve the accuracy, reach and appeal of OSN’s programme information.*Trouble shooting technical issues in conjunction with NOC, CAS, Broadcast Operations, IT, Engineering, and Customer Services to ensure the delivery of EPG files to all relevant destinations.

Worked Remotely From Uae

Key Objectives/Achievements *Planning, research, analysis and development of a research report into all aspects of (history, culture, art, legends, myth) the East End of London.*My report was used by one of the Directors of WTF as an integral piece of a pitch/presentation for a hugely lucrative contract with an English Premier League Football Club.

Sharjah, Uae

Key Objectives/Achievements *Planning, design, hands on development and production of a fully interactive research report containing all aspects of a shipyard Top Oilfield Industries was considering making an attempt to purchase.*My report was directly utilized by Senior Management as a key component in the decision making process as to whether to make a bid for the shipyard in question.*This project considerably strengthened my research and professional report writing skills aswell as honing my abilities to produce high level interactive report documents on any desired subject matter.

London, Uk

Key Objectives/Achievements*Directly responsible for liaising and working with the web development team to design, streamline and maintain the company’s customer query/complaints online system. *Within an eight month period I played a pivotal role in resolving a backlog (incurred before my arrival) of over 24,000 customer queries.*Overseeing and analysis of full customer complaint process cycle from initial point of contact to complaint resolution*Exceptional organization, analytical and statistical skills were essential to meet the challenges posed by this role.

London, Uk

Key Objectives/Achievements*Core objective was to plan for, prepare and instigate the departments process for Financial Year End. *Invoice (up to 100 per day) processing across two separate ledgers using Oracle Financials. Registering, coding, gaining authorization and clearing invoices for payment.*Monitoring of Accounts Payable mailbox and resolving any emerging queries (15-20 per day) using Oracle Financials as a research tool.*Using Accounts Receivable skills to raise dummy credit notes and invoices onto Oracle in order reconcile any outstanding invoices/credit notes that suppliers had agreed to be cancelled. *Accurate data entry of several hundred year end statements from NHS Clinics on to Microsoft Access database.*Assisting Management Accountants by analyzing and production of essential Year End Spreadsheets using advanced Excel techniques such as Vlookup and pivot tables.*This position further strengthened my Financial Data Analysis, Accounts Payable and Accounts Receivable skills as well as fine tuning and refreshing my extremely advanced Oracle skills. The position also provided me with invaluable experience of meeting all the considerable challenges/deadlines of an NHS Year End.