As the Senior Director of Delivery Services for VMware in Asia Pacific and Japan, I am fully accountable for the customer success of all VMware Professional Services projects delivered across the region. I have over seven years of experience in this role, managing a team of direct reports and a geographically dispersed matrix organization focused on delivering high quality project benefits to meet customer needs.My core competencies include infrastructure architecture, business and practice development, project and program management, methodology deployment, financial control, team building, innovation, IT service management, and strategy. I have a passion for growing high performance teams and delivering technology-based benefits to enterprise customers. I have a broad technology background and a demonstrated history in the cloud computing industry. I am adept at operating in a globally distributed, multi-partnership, matrix environment and believe that success is built through collaboration. I am also committed to lifelong learning and have completed an MBA, a postgraduate certificate in Artificial Intelligence, and multiple certifications in Agile, ITIL, and Project Management. I am currently undertaking a Masters in Applied Artificial Intelligence.