Richard Madders Email & Phone Number

Responsible for a high-profile and strategic portfolio of transformation projects on behalf of the Chief Commercail Officer and their Executive Team

Northampton, England, United Kingdom

Arcadia Alive Ltd is the Bespoke Business Training ProviderWe design, develop and deliver training tailor-made to your needs so you get the results you want for you, your people and your organisation. Whether just starting out, looking to grow or improve performance and productivity.I have learned many things through my career to date, but the one that I value above all else is that ultimately it is the people who make the difference. You can have great products, fabulous services, slick processes and dynamic systems, but without the people success will be a struggle. Over the years I have come across many good people held back from achieving all they might by their organisations, by their circumstance and, most sadly, by themselves. Helping people break through those barriers is my driving force.

Global Payments Portfolio Manager A Portfolio of Programmes and ProjectsPayment Process Automation - UK•Automate origination of same day and international payments in Online, Telephony and Kiosk Channels•Install a workflow and orchestration capability to automate payment preparation•Source best of breed message repair tool and implement•Align UK operational model and migrate customer base off paper based payment instruments Fax Replacement •Source and implement best in breed Optical Character Recognition (OCR) capability •Scope, build and implement workflow for payment preparation•Scope, build and implement Branch Network front end•Rationalise fax based templates Query Management System•Source and implement best in breed payment query management tool to replace existing out dated tool•Size, scope and implement new infrastructure for live and disaster recovery (DR) environmentsBusiness Continuity Management•Negotiate and agree upgrade to next generation business process monitoring (BPM) software from existing supplier•Implement new software on new live and DR infrastructureBACS to CHAPS Contingency•Design, develop and build a contingency solution for BACS files that miss cut off timesFAT-F•Make necessary changes to payment systems to ensure regulatory compliance to FAT-F SR07 legislationTelephony Consolidation•Close two International Payment Call Centres and transfer their work to another existing call centre

Master Of Business Administration (Mba)

Education record