Richard Lucas

Richard Lucas Email and Phone Number

Head of Data at Patchwork Health @ Patchwork Health
london, england, united kingdom
Richard Lucas's Location
Lingfield, England, United Kingdom, United Kingdom
Richard Lucas's Contact Details

Richard Lucas work email

Richard Lucas personal email

About Richard Lucas

I am a reliable and versatile business professional with excellent experience across digital healthcare technologies both from a provider and customer perspective.I have led many transformative projects whilst working within and alongside the NHS. As a result, I have built a real love of analytics and a passion for uncovering the nuggets that drive sustainable evidence-based improvements and successful outcomes throughout my career. The range and variety of these projects have left me with a deep understanding of NHS HR and workforce strategies and life cycles across all staff groups and in a variety of NHS environments.I also have strong business development and customer retention experience, with demonstrable sales success on a national scale. Whilst the contacts, reputation and relationships I have built in my roles across the account management, customer success and support teams have been a key determiner in customer retention.I am at ease communicating with stakeholders of all levels, whether formally or informally, and have become a trusted partner to execs and operational teams in a wide variety of situations.

Richard Lucas's Current Company Details
Patchwork Health

Patchwork Health

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Head of Data at Patchwork Health
london, england, united kingdom
Website:
patchwork.health
Employees:
42
Richard Lucas Work Experience Details
  • Patchwork Health
    Head Of Data
    Patchwork Health Oct 2024 - Present
    Greater London, England, United Kingdom
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  • Patchwork Health
    Client Analytics Director
    Patchwork Health Feb 2022 - Oct 2024
    London, England, United Kingdom
    Leading Patchwork's Data team to identify, interpret and present the Insights available from Patchwork's workforce tools.I'm a firm believer that consistent, transparent and accessible data stories are a game-changer in driving improvement in processes, system success and ultimately outcomes for all involved. At Patchwork we make this a reality.
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  • Patchwork Health
    Senior Client Analytics Manager
    Patchwork Health Jul 2021 - Mar 2022
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  • Patchwork Health
    Director Of Client Partnerships
    Patchwork Health Dec 2020 - Jul 2021
    London, England, United Kingdom
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  • Patchwork Health
    Account Director
    Patchwork Health Oct 2020 - Dec 2020
    London, England, United Kingdom
    Leading the Account Management team, focused on driving better outcomes for Patchwork customers.
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  • Patchwork
    Head Of Customer Success
    Patchwork Jan 2020 - Oct 2020
    London, United Kingdom
    Oversight of all BAU clients and functions, including Account Management, Customer Helpdesk and all Data Analytics and reporting.
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  • Patchwork
    Customer Success Manager
    Patchwork Sep 2019 - Jan 2020
    London, United Kingdom
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  • R Lucas Consulting Ltd
    Managing Director
    R Lucas Consulting Ltd Nov 2016 - Sep 2020
    London, United Kingdom
    Freelance Medical Workforce Consultant providing expert advice and training around the complexities of the contracts, interpretations and working practices that govern the management of all grades of doctors in the NHS.
  • Kent Community Health Nhs Foundation Trust
    Workforce Manager
    Kent Community Health Nhs Foundation Trust Jun 2018 - Aug 2019
    Maidstone, Kent, United Kingdom
    Overseeing ESR, Rostering, Payroll and Workforce Information teams at the 2nd biggest community health Trust in the UK. Senior management position merging 3 complex functions (Rostering, Workforce & Workforce Information) into a single workforce helpdesk for the Trust, improving process, customer experience, team resilience and cost.Managed the process of moving payroll provider within a one month timeframe. Building a successful, open and collaborative working relationship with the new provider moving to BAU.Re-worked the reporting of workforce information to the wider Trust and boards through the use of automated excel models and the introduction of statistical process control charts and more focused board reports.Introducing KPI pack to report on the success of rostering function across the Trust highlighting areas to focus improvement work.
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  • Epsom And St Helier University Hospitals Nhs Trust
    Medical Rostering Manager
    Epsom And St Helier University Hospitals Nhs Trust Mar 2017 - Jun 2018
    South West London
    Senior management role involving developing a new centralised medical rostering team to support the Trusts Medicine, ED, Women’s and Children’s, Surgery and ITU departments. Provided support and oversight of the medical rostering function to ensure the efficiency and effectiveness of rostering processes. The team was also tasked with driving consistency, transparency and accountability for rostering practices to improve the satisfaction of medical staff and to control costs.
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  • Twelve Ounces
    Workforce Productivity Lead
    Twelve Ounces Jan 2017 - Mar 2017
    London
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  • Allocate Software
    Customer Success Manager - Medics
    Allocate Software Jun 2016 - Nov 2016
    London, United Kingdom
    Developed processes, secured resources and managed a team to deliver a new customer success function to customers using Allocate's Medical Workforce software across the UK. This role also included the management of a reactive support desk function for Allocate’s medical workforce planning and revalidation products.Key Responsibilities- To achieve high levels of customer satisfaction to achieve reference site status- To help the customer on their journey to achieve their desired business outcomes- To ensure renewal of recurring revenues through realised value in their investment- To identify opportunities and new customer needs that will lead to new business- Managing the team of Customer Success Analysts to facilitate the above.
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  • Allocate Software
    Head Of Workforce Analytics - Allocate Insight
    Allocate Software Jul 2015 - Jun 2016
    Richmond Upon Thames
    Developing and taking to market a new managed reporting service focused on key workforce metrics from nurse rostering.Created, sold and delivered managed reports to a range of clients across the NHS to present the success or otherwise of nurse rostering functions across the Trust. This included a detailed overview of Trust performance, in comparison with data across a range of Trusts from Allocate's client base to allow for identification of achievable and stretch goals to drive improvement.
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  • Allocate Software
    Project Director / Healthcare Consultant
    Allocate Software Nov 2014 - Nov 2015
    Richmond Upon Thames, Uk
    Operational lead for Allocate on a national workforce project, working alongside the Department of Health and Lord Carter of Coles to investigate variation in nursing workforce metrics and rostering practices across the UK.Collated and delivered large quanitites of data and analysis to contribute to the findings and conclusions of Lord Carters report on efficiency variation across the NHS.
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  • Four Eyes Insight Ltd
    Director Of Operations
    Four Eyes Insight Ltd Apr 2014 - Oct 2014
    London, United Kingdom
    Joined FourEyes as a start-up business providing in-depth medical productivity and service re-design consultancy to NHS Trusts across the UK.Responsibilities included, Oversight of numerous complex projects, project kick offs and sales handovers, managing project timelines, resource allocation and recruitment of staff, development of company-wide tracking processes and communication methods across busy remote-working colleagues, Delivery and management of projects from kick off to conclusion.
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  • Allocate Software Plc
    Principal Healthcare Consultant
    Allocate Software Plc Jun 2012 - Apr 2014
    Richmond Upon Thames, London
    Leading healthcare consultancy division within Allocate Software, with overall responsibility for the team's performance, business development and outputs.The division was set up in Nov 2012 with the aim of providing workforce consultancy to the NHS to support the process change required in the use of Allocate Healthcare Product suite. The team rapidly diversified, worked with 40+ clients across the UK and bought a significant and successful revenue stream to the parent company.The team provided consultancy products and services around the following workstreams:- Junior Doctor Rota Consultancy- Consultant Job Planning Consultancy- Medical Management Health Checks - Banding Appeals- Process & Software Training- Policy Reviews and Drafting- Patient Flow & Discharge Planning
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  • Allocate Software Plc
    Senior Account Manager - Medical Workforce
    Allocate Software Plc Oct 2011 - Jun 2012
    Wimbledon
    Following the acquisition of Zircadian by Allocate Software I was tasked to bring my sales and support experience together to lead a newly formed Account Management team.This involved the set up and management of a team of senior support consultants to pro-actively manage Zircadian's client accounts to ensure clients achieved the maximum benefits from the Zircadian product suite and accompanying services.The team carried out a range of tasks including:- Delivering additional training to support stake holder engagement,- Utilising domain expertise for issue resolution and project support- Driving and highlighting benefits realisation through additional process and product support.- Business development and customer relationship management.The success of the team lead to improved client satisfaction feedback, and was a major contributor to high levels of software renewals across the ex-Zircadian product suite at a time of uncertainty and concern for the client base.
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  • Zircadian Limited
    Sales Executive
    Zircadian Limited Aug 2009 - Oct 2011
    Wimbledon And Client Sites
    Sales Executive leading national product sales of junior doctor software and consultancy solutions.I managed the software licence renewals process for over 140 clients across the UK, including renewal and extension of licences across Wales to a multi-year term, lead on expansion of client base in to Northern Ireland with system purchased across all Trusts in the territory.I took part and was successful in multiple competitive tenders both as sole supplier and in partnership with complimentary sales organisations, including responsibility for completion of tender documentation, product demonstration and commercial arrangements with support from the Managing Director.Trained and developed new sales team members on domain expertise, product demonstration and market idiosyncrasies when selling to the NHS.Liaised with the rest of the business to foster and maintain client relationships and manage and resolve issues.
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  • Zircadian Limited
    Support And Training Consultant
    Zircadian Limited Jun 2006 - Aug 2009
    Wimbledon
    Support and Training Consultant for Zircadian's Medical Workforce product suite.This role included understanding and applying complex contractual regulations to real-life issues presented by clients across the NHS. As part of the leading support function to NHS medical workforce departments, we were relied on to be "the experts" in our domain, able to provide support, knowledge transfer and issue clarification and resolution to clients whether they were experienced users or new to the field.
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Richard Lucas Skills

Training Change Management Project Management Management Software Project Management Sales Healthcare Crm Leadership Requirements Analysis Team Management Team Leadership Performance Management Product Demonstration Analysis Strategy Business Analysis Project Delivery Stakeholder Management Program Management Customer Relationship Management

Richard Lucas Education Details

Frequently Asked Questions about Richard Lucas

What company does Richard Lucas work for?

Richard Lucas works for Patchwork Health

What is Richard Lucas's role at the current company?

Richard Lucas's current role is Head of Data at Patchwork Health.

What is Richard Lucas's email address?

Richard Lucas's email address is ri****@****are.com

What schools did Richard Lucas attend?

Richard Lucas attended Bournemouth University, Richmond Upon Thames College, Raynes Park High School.

What skills is Richard Lucas known for?

Richard Lucas has skills like Training, Change Management, Project Management, Management, Software Project Management, Sales, Healthcare, Crm, Leadership, Requirements Analysis, Team Management, Team Leadership.

Who are Richard Lucas's colleagues?

Richard Lucas's colleagues are Chris Lobjoit, John Murray, Lindsey Gasson, Julien Zephir, Emma Ricketts Cmi, Mcipd, Siva Singh, Gail Bishop.

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