Richard Lucas Email & Phone Number

Lingfield, Gb

Greater London, England, United Kingdom

London, England, United Kingdom

Leading Patchwork's Data team to identify, interpret and present the Insights available from Patchwork's workforce tools.I'm a firm believer that consistent, transparent and accessible data stories are a game-changer in driving improvement in processes, system success and ultimately outcomes for all involved. At Patchwork we make this a reality.

London, England, United Kingdom

London, England, United Kingdom

Leading the Account Management team, focused on driving better outcomes for Patchwork customers.

London, United Kingdom

Oversight of all BAU clients and functions, including Account Management, Customer Helpdesk and all Data Analytics and reporting.

London, United Kingdom

London, United Kingdom

Freelance Medical Workforce Consultant providing expert advice and training around the complexities of the contracts, interpretations and working practices that govern the management of all grades of doctors in the NHS.

Maidstone, Kent, United Kingdom

Overseeing ESR, Rostering, Payroll and Workforce Information teams at the 2nd biggest community health Trust in the UK. Senior management position merging 3 complex functions (Rostering, Workforce & Workforce Information) into a single workforce helpdesk for the Trust, improving process, customer experience, team resilience and cost.Managed the process of moving payroll provider within a one month timeframe. Building a successful, open and collaborative working relationship with the new provider moving to BAU.Re-worked the reporting of workforce information to the wider Trust and boards through the use of automated excel models and the introduction of statistical process control charts and more focused board reports.Introducing KPI pack to report on the success of rostering function across the Trust highlighting areas to focus improvement work.

South West London

Senior management role involving developing a new centralised medical rostering team to support the Trusts Medicine, ED, Women’s and Children’s, Surgery and ITU departments. Provided support and oversight of the medical rostering function to ensure the efficiency and effectiveness of rostering processes. The team was also tasked with driving consistency, transparency and accountability for rostering practices to improve the satisfaction of medical staff and to control costs.

London

London, United Kingdom

Developed processes, secured resources and managed a team to deliver a new customer success function to customers using Allocate's Medical Workforce software across the UK. This role also included the management of a reactive support desk function for Allocate’s medical workforce planning and revalidation products.Key Responsibilities- To achieve high levels of customer satisfaction to achieve reference site status- To help the customer on their journey to achieve their desired business outcomes- To ensure renewal of recurring revenues through realised value in their investment- To identify opportunities and new customer needs that will lead to new business- Managing the team of Customer Success Analysts to facilitate the above.

Richmond Upon Thames

Developing and taking to market a new managed reporting service focused on key workforce metrics from nurse rostering.Created, sold and delivered managed reports to a range of clients across the NHS to present the success or otherwise of nurse rostering functions across the Trust. This included a detailed overview of Trust performance, in comparison with data across a range of Trusts from Allocate's client base to allow for identification of achievable and stretch goals to drive improvement.

Richmond Upon Thames, Uk

Operational lead for Allocate on a national workforce project, working alongside the Department of Health and Lord Carter of Coles to investigate variation in nursing workforce metrics and rostering practices across the UK.Collated and delivered large quanitites of data and analysis to contribute to the findings and conclusions of Lord Carters report on efficiency variation across the NHS.

London, United Kingdom

Joined FourEyes as a start-up business providing in-depth medical productivity and service re-design consultancy to NHS Trusts across the UK.Responsibilities included, Oversight of numerous complex projects, project kick offs and sales handovers, managing project timelines, resource allocation and recruitment of staff, development of company-wide tracking processes and communication methods across busy remote-working colleagues, Delivery and management of projects from kick off to conclusion.

Richmond Upon Thames, London

Leading healthcare consultancy division within Allocate Software, with overall responsibility for the team's performance, business development and outputs.The division was set up in Nov 2012 with the aim of providing workforce consultancy to the NHS to support the process change required in the use of Allocate Healthcare Product suite. The team rapidly diversified, worked with 40+ clients across the UK and bought a significant and successful revenue stream to the parent company.The team provided consultancy products and services around the following workstreams:- Junior Doctor Rota Consultancy- Consultant Job Planning Consultancy- Medical Management Health Checks - Banding Appeals- Process & Software Training- Policy Reviews and Drafting- Patient Flow & Discharge Planning

Wimbledon

Following the acquisition of Zircadian by Allocate Software I was tasked to bring my sales and support experience together to lead a newly formed Account Management team.This involved the set up and management of a team of senior support consultants to pro-actively manage Zircadian's client accounts to ensure clients achieved the maximum benefits from the Zircadian product suite and accompanying services.The team carried out a range of tasks including:- Delivering additional training to support stake holder engagement,- Utilising domain expertise for issue resolution and project support- Driving and highlighting benefits realisation through additional process and product support.- Business development and customer relationship management.The success of the team lead to improved client satisfaction feedback, and was a major contributor to high levels of software renewals across the ex-Zircadian product suite at a time of uncertainty and concern for the client base.

Wimbledon And Client Sites

Sales Executive leading national product sales of junior doctor software and consultancy solutions.I managed the software licence renewals process for over 140 clients across the UK, including renewal and extension of licences across Wales to a multi-year term, lead on expansion of client base in to Northern Ireland with system purchased across all Trusts in the territory.I took part and was successful in multiple competitive tenders both as sole supplier and in partnership with complimentary sales organisations, including responsibility for completion of tender documentation, product demonstration and commercial arrangements with support from the Managing Director.Trained and developed new sales team members on domain expertise, product demonstration and market idiosyncrasies when selling to the NHS.Liaised with the rest of the business to foster and maintain client relationships and manage and resolve issues.

Wimbledon

Support and Training Consultant for Zircadian's Medical Workforce product suite.This role included understanding and applying complex contractual regulations to real-life issues presented by clients across the NHS. As part of the leading support function to NHS medical workforce departments, we were relied on to be "the experts" in our domain, able to provide support, knowledge transfer and issue clarification and resolution to clients whether they were experienced users or new to the field.

Education record

Education record

Education record