-Currently partnering with Accenture Federal to support the ServiceNow implementation at the US Postal Service. Lead architect and developer for the Service Now implementation at the Mail Entry and Payment Technologies division of USPS-Architected and developed a full featured custom scoped application solution for implementing and maintaining nationwide Medicare/Medicaid billing code rules. A very complex NCCI code management process was successfully modernized with a strong focus on business automation and data integrity resulting in a vastly more efficient business process with much more accurate data- Automated Website Migrations at GoDaddy utilizing orchestration, AWS, multiple Internal API integrations, and a custom mid server JAVA solution on the ServiceNow platform. A process that used to take 7-10 days can now be completed in less than a day-Senior Developer supporting the ServiceNow implementation at the Securities Exchange Commission (SEC)

-Technology Consulting Services specializing in ITSM and the ServiceNow platform. We focus on custom solutions and integrations with emphasis on User Experience and Automation-Architected/Developed two ServiceNow Store applications for Centrify Inc, a global leader in privileged access and identify management, to integrate the ServiceNow platform into two of their core product offerings-Worked with ServiceNow Inc to deliver a custom HR on-boarding solution on the ServiceNow platform for government Clearance and Public Trust Positions within their organization-Architected/Developed a ServiceNow Store application for CITRIX remote desktop product to integrate with SN Incident management

-Managed a virtual team of engineers, analysts, and interns. Responsible for daily operations and software releases as the DevOPS lead and ScrumMaster -Architected and developed Tangled's Person2Person platform. A full suite native iOS/Android cloud solution for mobile peer to peer based CRM applications-Managed multiple customer accounts responsible for client development, incubation, and service delivery

-Led the implementation of SnapVote14.com, a get out the vote effort for the mid-term elections-Managed an overseas development team, translating stakeholder requirements into a Drupal / ArcGIS mashup website mapping voting interests

-Led and architected the successful implementation of hardware and software asset management for 400k+ IT assets (ITAM), domestic and international utilizing the ServiceNow platform. Vastly improved Qualcomm’s ITAM process while reducing costs through system automation and service catalog integration-Highly involved in the ServiceNow community, member of the ServiceNow Technical Advisory Council and speaker at multiple conferences including Knowledge 13 and local users groups-User experience lead for a 30k+ customer solution for real time chatting with IT leveraging Bomgar and ServiceNow. Delivered improved customer service and remote support. http://www.bomgar.com/press/releases/qualcomm-optimizes-tech-support-with-bomgar-remote-support-ScrumMaster for operations support in the following ITIL processes: Change Management, Incident Management, Problem Management, Service catalog, Release management, Asset Management

ServiceNow System Administrator, responsible for facilitating requirements gathering sessions, solution analysis and design, system architecture and implementation, end-user training, and customer communications

- Implemented Momentum Financials at the United States Capitol Police. Directly responsible for requirements gathering, Security and post go live on site support- Supported Maximo asset tracking at the United States Capitol Police- Supported Momentum Financials and customer support at the Architect of the Capitol agency.