Richard Mena

Richard Mena Email and Phone Number

Service Delivery Manager SV and NI @ El ORBE
Nicaragua
Richard Mena's Location
Nicaragua, Nicaragua
Richard Mena's Contact Details

Richard Mena work email

Richard Mena personal email

About Richard Mena

Responsible for IT Service teams delivering "always on" information technology infrastructure services. Experience with on-prem, cloud, and colo environments, as well as, helping customers to deliver top of the line solutions for their businesses. Team player and builder.Deployed and delivered several infraestructure services for key accounts and customers, and a wide experience on financial and commercial IT services. Having worked in the Information Technology sector, both locally and internationally, I have developed strong business relationships in these markets and am in a good position to advise customers who want the best and more affordable solution for their environment. Skilled at prospecting and closing complex IT sales contracts with CIOs, CFOs and VPs in large enterprise organizations. I demonstrate integrity, loyalty, commitment and pride myself on service and delivery. Always thinking forward and delivering a customers first experience.Specialties include:• Technical Assesment• IT Integration & Consolidation• Business Continuity Planning• Disaster Recovery• IT Audit• IT Forensics • Competitive analysis• Presales • Strategic Planning• Market Research• In-House Recruitment• Client Relationship Management• Public speaking

Richard Mena's Current Company Details
El ORBE

El Orbe

View
Service Delivery Manager SV and NI
Nicaragua
Website:
elorbe.la
Employees:
511
Richard Mena Work Experience Details
  • El Orbe
    Service Delivery Manager Sv And Ni
    El Orbe
    Nicaragua
  • El Orbe
    Service Delivery Manager Sv/Ni
    El Orbe Sep 2016 - Present
    El Salvador
    Responsible for Service Delivery in Nicaragua and El Salvador, in charge of building a team of experienced people as a front facing customer organization that delivers top customer IT solutions.High level IT Solution presales architect and Consultant, i'm responsible of building solutions for the sales force and achieve customer satisfaction based on a business value proposal
  • Ipesa
    Service Delivery Manager, Nicaragua
    Ipesa Oct 2009 - Sep 2016
    Managua, Nicaragua
    Had a great time working with a growing company, delivering and executing IT services to our customers and proud of leading a great and passionate delivery team. An insightful experience in building the Service Desk infrastructure and processes for the whole company as a Managed Services Provider, based on ITIL to deliver a fast and highly reachable services structure. Learning in the field, had a lot of experience on building teams, projects and execution, as well as innovation in every aspect of the job. Great experience working with customers in all of central america, and managing providers in CAM, US and Colombia. Great relationship with HPE leaders and directors in several areas. Some of the markets i'm experienced with:- TELCOs- Finances- SMBs- Micro Finances
  • Banco Del Exito
    Chief Information Security Officer
    Banco Del Exito Apr 2008 - Oct 2009
    Managua, Nicaragua
    Responsible for administering, securing and promoting IT Assets throughout the financial institution. Best practices provider at the LAN and SAN solutions and implementer of high availability prior to migration to bank.
  • Enitel
    Senior It Systems Analyst
    Enitel Nov 2006 - Apr 2008
    Support for heterogeneous UNIX-based platforms (HPUX, AIX, Solaris, Linux), in complex equipment that require high availability and performance as well as Microsoft based platforms. Accelerate the development of new technologies, coordinating preventive and corrective maintenance with multiple suppliers. Heterogeneous SAN administrator (HP, IBM, SUN).

Richard Mena Skills

Pre Sales Disaster Recovery Strategic Planning Servers Computer Forensics Vmware Business Continuity Planning Storage Area Networks It Management Linux Cloud Computing Tcp/ip Telecommunications Solaris Operating Systems Storage San Vsphere High Availability Integration Security Networking Virtualization Hp Products Infrastructure Team Leadership Consulting Itil It Service Management Project Management Management Business Strategy Storage Area Network Information Technology Service Delivery Solution Architecture

Richard Mena Education Details

Frequently Asked Questions about Richard Mena

What company does Richard Mena work for?

Richard Mena works for El Orbe

What is Richard Mena's role at the current company?

Richard Mena's current role is Service Delivery Manager SV and NI.

What is Richard Mena's email address?

Richard Mena's email address is rm****@****ail.com

What schools did Richard Mena attend?

Richard Mena attended Universidad Centroamericana, Managua, Universidad Nacional De Ingeniería (Ni).

What skills is Richard Mena known for?

Richard Mena has skills like Pre Sales, Disaster Recovery, Strategic Planning, Servers, Computer Forensics, Vmware, Business Continuity Planning, Storage Area Networks, It Management, Linux, Cloud Computing, Tcp/ip.

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