As the Director of IT Infrastructure & Security at Thomas James Homes, I led efforts to enhance cybersecurity and optimize IT operations. Key responsibilities included: • I directed a high-performing Infrastructure Service team, cultivating a cooperative environment to address business support needs effectively. • Responsible for defining security configurations for endpoint, network, and email security, and establishing company security policies when required. • Established a Change Control Process following the ITIL framework, ensuring stability and comprehensive documentation for all changes. • Created and maintained standard operating procedures, policies, SLAs, communications, and knowledge base. • Analyze, implement, administer and support applications, network, servers, databases, and IaaS. • Collaborate with technical teams, business stakeholders, and third-party partners to optimize and Infrastructure systems to support business needs. • Responsible for identifying potential security vulnerabilities in the current application infrastructure and collaborating with relevant stakeholders for resolution. • Introduced best practices for inventory, audit logs, data recovery, vendor network, and account management utilizing CIS security controls. • Ensured compliance with company policies and zero-trust practices by managing Microsoft Entra-ID, Intune, and Defender policies. • Oversee the design and execution of vulnerability assessments, penetration tests, and security audits. • Implemented certificate-based authentication, enhancing device and Wi-Fi security across seven divisions.

As Director of IT Infrastructure & Security at Landsea Homes, I spearheaded vital IT initiatives to enhance security, streamline operations, and drive innovation. Key responsibilities included: • Lead and manage our IT operations, including Network and Security Operations, Service Desk, Cloud environments, and Incident Response. • Responsible for overseeing the management and security of all IT infrastructure, both on-premises and cloud services. • Responsible for defining security configurations for endpoint, network, and email security, and establishing company security policies when required. • Ensured adherence to IT and security compliance standards (SOC, CIS18) and regulatory controls. Proactively identified gaps and drafted new policies to address and resolve compliance issues. • Established and maintained well-documented processes to support audit, security, and business continuity requirements. This included establishing and rigorously testing disaster recovery procedures to ensure organizational resilience. • Provide oversight to all security incidents, processes, and escalations to determine the root cause and extent of the incidents • Redesigned the network stack using Cisco Meraki hardware with Advanced Enterprise licenses, enabling centralized management, SD-WAN for redundancy, and enhanced security through Intrusion Detection/Prevention. • Designed and implemented an internal Windows PKI infrastructure to enable certificate-based authentication on corporate Wi-Fi networks for passwordless access. • Responsible for vendor management, including supervision of 3rd party IT Managed Service Providers providing extended detection and response (XDR).

As a Senior Network Engineer at CKE, I was vital in designing and implementing cutting-edge solutions to enhance the organization's network infrastructure and security posture. • Designed and deployed a robust PKI Microsoft Certificate of Authority, enabling seamless certificate-based authentication for enhanced security. • Managed and maintained (3) HA CheckPoint firewall clusters for the corporate office, disaster recovery site, and restaurant network, ensuring high availability and robust security measures. • Deployed Microsoft Always On VPN for the entire company, ensuring secure connectivity to CKE applications and enforcing security policies for all users. • Responsible for maintaining disaster recovery protocols, ensuring backups were completed, and data replication was successful to safeguard business continuity. • Spearheaded all cloud deployments and security aspects in Azure and AWS cloud premises, ensuring a secure and reliable cloud infrastructure. • Managed all cloud instances in AWS and Azure, implementing stringent security measures and ensuring optimal performance and reliability. • Implemented Ansible to facilitate rapid deployments and ensure consistency across the network infrastructure, streamlining operational processes. • Responsible for managing Hyper-V cluster and Windows and Linux VM servers.

At Parexel, I led strategic initiatives and managed diverse responsibilities to ensure optimal performance and reliability of enterprise systems services across multiple global sites. • Managed enterprise applications for clinical trials and supported functions for multiple global sites, ensuring seamless operations and adherence to regulatory requirements. • Managed a high-performing team of Server Engineers and systems Administrators, fostering a collaborative environment focused on innovation and excellence. • Created and maintained standard operating procedures, policies, SLAs, and knowledge base. • Supported over 300 virtualized systems and provided 3rd-level application support for hosted clinical trials across three data centers, ensuring high availability and performance. • Designed, configured, and maintained network and hardware installation for production and development environments, optimizing infrastructure for efficiency and scalability. • Ensured customer SLAs and deliverables were met to support SaaS, Hosting offerings, and production labs, maintaining high customer satisfaction and operational excellence.

As the IT Infrastructure Manager at Clinphone, I oversaw the installation and administration of VMWare infrastructure utilizing HP C7000, HP BL680c G5, and BL465c G5 blades, ensuring a robust and efficient system environment. • Lead the Infrastructure Services team, ensuring the highest levels of system availability, capacity and security. • Oversee the daily operations of the IT department, ensuring that systems are operating efficiently and effectively. • Ensured the delivery of a reliable, high-quality system for internal and external customers through implementing clustering, virtualization, F5 Load-Balancers, SQL data replication, and off-site backups. • Assisted Senior Management in accomplishing strategic planning for company growth and performance management of current environments, aligning IT initiatives with organizational objectives. • Installed, configured, and supported over 200 virtual machines using various Linux and Windows distributions in a virtualized environment using VMWare ESXI 5.5, supporting development and testing activities. • Provided 24x7 on-call support that met service level requirements for the business, ensuring minimal downtime and maximum operational efficiency. • Administered SAN storage for VM infrastructure using NetApp, HP P2000 MSA, and IBM DS4800, optimizing storage performance and availability for critical business operations.

Server Support: Provided 2nd and 3rd tier support for over 100 dedicated servers hosted in two external data centers, ensuring high availability and reliability of critical business applications.* Office Systems Design and Administration: Designed, configured, and administered all office systems including Exchange 2003, SharePoint, Active Directory, Team Foundation Server, Symantec Anti-virus, Shavlik Patch Management, and MS WSUS, optimizing productivity and collaboration.* VMware Virtualization Implementation: Implemented VMware ESX 4.x virtualization, utilizing fiber channel connectivity to SAN and HP Blades, enhancing scalability and resource utilization.* On-Call Support: Participated in the on-call rotation to provide 24x7 coverage, addressing critical issues and ensuring uninterrupted operations.* SOP Development: Developed SOPs and change control processes, resulting in IT best practices and streamlined operations.* Exchange Server Administration: Installed, configured, and administered Exchange 2003 for the office mail server, ensuring reliable email communication.* Team Supervision and Mentoring: Supervised and mentored 3 System Administrators, fostering a collaborative and high-performing team environment.* Client Audit Support: Provided IT technology support for client audits and certifications, ensuring compliance and adherence to industry standards.

• Provided systems administration and support to clients on multiple platforms for dedicated servers and collocation customers.

• Provided dedicated support to three Fortune 1000 companies. My responsibilities included handling escalated issues from high-profile clients and working closely with the client's technical managers and executives to resolve business, technical, and strategy issues.