Richard M. Email & Phone Number

Guildford, England, Gb

Surrey, England, United Kingdom

Sandhurst

As Business improvement & IT manager for SCL this new internal role generates variety and initiative. Adaptability and flexibility are key, as are agile thinking and leadership to the team. The main focus has been to stabilise the “way of working”, introducing ITIL framework and components to the business and teams. Further goals are to work towards ISO27001 certification as part of the Strategy proposed. Additional actions have to been to restructure the team to improve support metrics, identify weakness and implement a resilient and available IT environment. As part of the business improvement role, there is scope to propose, implement and improve all aspects of the business from an IT perspective. Delivery of an IT Strategy and implementation of a Azure cloud transformation project is active.Managing a growing team, to ensure the business demands are met but also exceeded with new initiatives and “the extra mile” mentality. The IT Strategy is to lay the foundations of strong governance, a framework of metrics and a agile solution in which will enable the business developments.

Staines, Surrey, United Kingdom

As a Client services manager the responsibility is to ensure a highly available and efficiently delivered cloud solutions. Managing multiple enterprise clients on AWS, Azure and Private cloud solution, hosting client applications such as Exchange, SAP, Database servers, Web servers and Storage.

England

Webshoots was setup in October 2016. It is a continuation of the the technical, customer and service deliver experience acquired over the last 22 years. Webshoots offers a web consultancy service to small and medium businesses, who want to grow. More specific areas are web refresh, build and optimisation , Commercial photography, SEO and social media broadcasting. Webshoots is keen to work with any new or established businesses who require a performance web front end. Based in Suffolk, our service is a personal one with a desire to meet and understand each customer and their requirements.

Bracknell/Ireland/Global

Managing multiple customer accounts and teams within EMEA HP Managed mobility sector. Focus in deploying high availability mobile messaging environments, within large corporate organisations. A fast growing, ever evolving service with large customer benefits. Working with Partners such as Citrix, Blackberry, Microsoft, Apple and Nokia which provides exciting challenges to deploy, report, process manage and expand.

Bracknell/Chester/Global

Managing the Service Delivery to Messaging, Active Directory, Mobile messaging and data management. With over 110,000 mailboxes and 50+ countries the focus is delivering stable, secure and reliable technologies. Detailed and structured reporting along with improvement plans to senior customer management, quality on a large scope to Key Production systems is the main responsibility.

Bracknell, Uk

Messaging and Collaboration Lead. Management of the Environment to the Sony Mobile account-Incident management - Co-ordination of incidents, direct communication with Customer-Change Management - Co-ordination and responsibility to Change procedures-Capacity management - Technology threshold control-Sales Support - Identification and proposition of opportunities

Responsible for Messaging and Core technologies on a global platform.

Providing 3rd line Messaging and Core support to Sony Europe

London, United Kingdom

During this year I worked within a small team delivering on-board camera's to F1. The role involved being part of the F1 season, travelling to circuits such as Melbourne, Monaco, Brazil, Argentina and Spa. The day to day activities included installation of equipment to the F1 cars, Helicopter tracking and TV village editing. It was usual to be making changes whilst the cars were on the grid with mechanics, creating high pressure situations. It was crucial to create and maintain relationships with mechanics and drivers to ensure the service was successfully delivered.