Richard Naylor Email & Phone Number

Leeds, England, United Kingdom

• Recruited to facilitate and deliver learning material to new starters. I was appointed to this role after the recruitment process due to my extensive knowledge in several sectors of the business including Billing, Tech.
• Assisting in redesign of the billing training plan and increasing the efficiency of new starter “self-learning”
• Identifying and resolving failures of compliance knowledge in delivery material
• Improvement of communication between departments and Learning and Development
• Undertaken two roles including taking Calls as well as the role of Learning Professional
• Following up on floor AD-Hoc training for groups that have knowledge gaps

Leeds, United Kingdom

• I have been given a primary position at Plusnet which is a low cost ISP for both residential and business who form a part of consumer (a bigger branch of the BT and EE family). My time here has seen my skills grow.
• Network testing for reported faults
• Creating and Updating fault reports
• Chasing Orders
• Taking ownership of personal cases including complaints
• Meeting and improving on targets such as set KPI’s

Leeds, United Kingdom

• I was previously employed at TD Direct Investing. The company is an Execution only dealing service, buying and selling shares on behalf of its clients and providing information on accounts when and where it is.
• Customer service and call handling
• Meeting set KPI’s and owning targets
• Ensuring Data Protection Laws were adhered too
• Having extensive knowledge of SIPPS,ISA’s and Junior ISA’s and rules surrounding them
• Complaint handling and taking ownership

Leeds, United Kingdom

• While at Pinbell.Com, my role was to contact and speak directly with Nurse practitioners within general GP surgeries. I was tasked with providing information to Nurse practitioners on how we could increase their.
• Meet regular KPI’s and set targets
• Organize appointments with senior practice staff that were not part of GP federations
• Market research on individual practices and practice staff sizes
• Market research to avoid practices undergoing CQC or CCG inspections
• Plan best routes and schedule best timings for sales teams

Bachelor Of Arts (B.A.Hons), Business With Marketing, 2:2

Activities and Societies: LGBT Society and Professional Placements , Diabetes UK volunteerModules Studied : Level 5 : Financial Management.

Aat(Association Of Accounting Technicians) Level 4, Accounting, Pass ( Highest)

Activities and Societies: Rugby Frequent Gym Visitor Student College Council Member - Treasurer-Awards in Finance from Barclays and.