Richard Whitehead Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Provide direct consumer and first level corporate call center support for a national direct broadcast satellite service provider. Conduct research in problem determination, applying best practices, and deliver timely resolution to wide ranging customer problems and inquires using on-line technical tools and customer database and escalated as needed. Present to team lead issue status and techniques for improving call resolution efficiency. Stay current on all DirecTV and 3rd party products. •Improved troubleshooting accuracy and reduced call time by identifying and communicating to the team and management a substantial issue with troubleshooting procedures. •Top team member for three months straight and top 20% for the center for overall balance score which includes average call time, number of call backs, and customer survey results.•Ranked #1 team member for upselling protection plans; top 2 for overall customer experience. •Selected by management to be one of 20 associates out of 1000 to participate in the Career Advancement program based upon impact to the team, scores, and leader recommendations.

Member of a four person marketing team to ensure awareness and increase attendance of multiple concurrent school athletic games including men’s and women’s soccer, baseball, basketball, and volleyball. Managed marketing campaign resources and implemented promotional strategies during events. Planned and executed pregame pep rallies, developed and advertised game schedules, and organized game day entertainment. Solicited corporate endorsements. •Recognized for driving increased attendance through personal invitation and creative techniques such as after game incentives and VIP player experience.•Selected by manager to take on additional responsibilities to serve as team lead and consult with management on campaign success and voice of the student.

Alpharetta, Georgia

Managed produce and grocery merchandise to ensure sufficient shelf life while creating above average inventory results. Performed all ordering from suppliers based on available space, merchandise on hand, customer demand, or advertised specials. Directed receiving, shipping, and intra-store transferring of product. As Assistant Grocery Manager, had additional management participation and responsibilities including providing insight on employee reviews and development of training plans. Supervised two receiving associates responsible for maintaining pricing and shelf inventory. Oversaw merchandising by third party retailers. Answered customers' questions about merchandise and advised on merchandise selection.