Richard Padovani Email and Phone Number
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INFORMATION TECHOLOGY SOLUTION ARCHITECTSOFTWARE QUALITY ASSURANCE ANALYSTSuccessful Solution Architect with outstanding experience integrating key technologies and processes: Automated Teller Machines, POS Terminals, Banking, Credit Unions, Customer Assistance Centers, Cost Accounting, Automotive and other industries. Decisive leader who confidently coordinates cross-functional team talents to develop client-specific solutions. Acknowledged as a subject matter expert who draws upon a large knowledge and experience base to develop creative and high-impact solutions. Excels at solution calibration to meet clients’ evolving requirements. Excellent troubleshooting skills with a key focus on attention to details. Experienced in multiple disciplines related to Software Quality Assurance. Rapidly learns new skills and software. Bachelor of Science Degree in Systems Analysis. Bilingual–Spanish.●Database Management: Oracle 9i/10g/11g, SQL Plus, SQL 2005/2008/Query Analyzer●Reports Development: Crystal Reports 10/11●Reports Management: Crystal Scheduler, CA Dispatch, ERD system●Project Management: MS Project●Remote Management: Gasper Vantage, Citrix Server, Windows Remote Desktop, GoTo My PC, Terminal Services, PC Anywhere, Net Meeting●Network Management: SNMP-Plugins&MIB, MS Operations Manager●Communication Protocols: Intel Dialogic Voice (D/21/41,T1,E1), TCP/IP, Dos Serial, Shared Directory, Extra! 3270, CAIL 6530, DynaComm●Languages: HTML, XML, Visual Basic, FTP, DOS, Basic, CodeWright, EZtrieve Plus, COBOL, CICS, Fortran, FOCUS, TSO, JCL, IMS/DC, ROSCOE, Control M/R, CList, RPG II/III, Assembler●Ticket Management: SalesLogix, NCR Self-Service Diagnostic Gateway, Diebold Gateway, Remedy Action Request System, Loomis Customer Online Management System ●Presentation Management: MS Powerpoint, Acrobat, MS Visio, Photoshop, Photo Suite, ABC Flow Charter●Microsoft Office Suite: Excel, Word, Access●Operating Systems: WINDOWS 7, Vista, XP, 2000, NTSpecialties: PROFESSIONAL DEVELOPMENTMartin Tate – Creating Successful Projects / Essential Skills for Managing ProjectsDeveloping Management Skills - Wright State UniversitySupport Services Conference & Expo - San Diego, CAAutomated Teller Machines Analysis and DiagnosticsSystems Life Cycle MethodologiesCitrix Server installation and Remote Access Support
Premier Health
View- Website:
- premierhealth.com
- Employees:
- 2534
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Sr. Programer AnalystPremier Health Dec 2012 - PresentDayton, Ohio -
E2E Project Manager For Managed ServicesWincor Nixdorf Apr 2011 - Nov 2012Responsible for the implementation, the structured rollout for entire customer base and the ongoing maintenance and support for the Managed Services Division , E-Services Gateway and ATM management tools.• Created new process requirements for the End to End implementation of Managed Services Solutions, Connectivity Boxes (cBox), Demo Lab Preparation and Wincor to NCR-Gasper automated dispatching templates.• Created and managed the Demo Center Portal as an End to End Showcase for Managed Services, E-Services Portal and Management Dashboards.• Created Generic Error Mapping tables to assist in future Managed Services project implementations.• Created Managed Services, Help Desk and Customer training documents.• As a team assisted with the analysis and creation of customer initiated Wincor Nixdorf Request For Proposals.• Travel within the United States and Germany for new business opportunities, project implementations and training engagements.
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Professional Services Software Engineer: Gasper DivisionNcr Corporation Aug 2002 - Dec 2010Premium Care Consultant for accounts in United States, Mexico and Spain. • Analyze, make recommendations and review Customer scorecards and metrics. Identify new business opportunities.• Write RFQ, SOW, Functional and Design specifications for modifications to core systems.• Manage projects and implement opportunities related to ATM system functionality.• Design project and system documentation and provided customer training in multiple languages.• Install and configure Gasper Vantage systems using Oracle or SQL databases.• Design, test and implement changes to customer Crystal Reports, XML and HTML files.• Traveled for installation and training services for customers in the United States, Canada, Latin America and Europe.• Created and managed detailed implementation plans that included Hardware, Database definitions and multiple connectivity setups. Implemented all related system hardware and software.• Created Customer specific system implementation and regression test cases used to validate all requirements. -
Customer Support Help Desk Manager: Gasper DivisionNcr Corporation Jul 1998 - Jul 2002Supervised 8 employees and implemented Help Desk standards / guidelines, ticket priorities and escalation procedures.• Designed Support metrics for tickets / defect systems. Implemented Sales Logix Ticket and knowledge base system.• Designed and implemented Gasper Customer Support Web Site (English and Spanish).• Designed and implemented Gasper After-Hours Support System. Recorded all dialog and voice files for Gasper Support Automated Help Desk Phone system (English and Spanish).• Designed and implemented Gasper system analysis utilities and tools to aid in diagnosis and prevention of system problems - Batch, HTML, Oracle and SQL based.• Designed and implemented Disaster Recovery plans and Gasper Technical Assistance Web Site (Intranet).• Wrote Technical Bulletins and Release Notes documents.• Proofread the Gasper User Guide (1200+ pages) for Spanish speaking customers.• Design and manage the Offsite Support Technical Documentation and Analysis Tools CDs. -
Information Analyst: Delphi Chassis Account Support - Ohio Solution CenterEds Group 1992 - 1998Provided Production Scheduling Inventory Control (PSIC) system support. Responded to customer challenges with PSIC system and interacted with various levels of Delphi Chassis organization.• Created system that generates DLoc (Destination Location) labels for Delphi Chassis based on EDI from various automotive component suppliers and also created utilities to download same information into hand held scanners.• Created system that generates Trade Management System (TMS) records used in reporting Delphi Chassis assemblies and components to comply with NAFTA (North American Free Trade Agreement) reporting requirements.• Created key utilities which helped in the analysis of the Year 2000 impact on JCLs and Programs• Created Configuration Management plans for many Delphi Chassis systems• Created System Obsolescence plans and procedures checklist• Created interface used to generate an assembly bill of material from mainframe PSIC system into hand held scanners for API tag verification and audit trail.• Enhanced Delphi Chassis SMASH Budget system with series of spreadsheets used for online data entry into a mainframe application.• Project Leader for the Annual Physical Inventory (API) at 2 Dayton, OH Delphi Chassis locations and 1 located in Saginaw, MI.• Technical support contact for the Parts Per Million (PPM) and Electronic Data Interchange (EDI) systems. -
Systems EngineerEds Group 1989 - 1992Developed specifications, coded changes and supported Delphi Chassis Payroll Online and United Way Online systems. -
Programmer Analyst: Mis DivisionBanco De Ponce 1987 - 1989Analyzed, designed, implemented and supported Banking applications such as Demand Deposit, Statement Savings, Abandoned Properties and Student Loans.
Richard Padovani Skills
Richard Padovani Education Details
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Systems Analysis
Frequently Asked Questions about Richard Padovani
What company does Richard Padovani work for?
Richard Padovani works for Premier Health
What is Richard Padovani's role at the current company?
Richard Padovani's current role is Sr. Programer Analyst at Premier Health, Corporate IT Applications.
What is Richard Padovani's email address?
Richard Padovani's email address is pa****@****aol.com
What schools did Richard Padovani attend?
Richard Padovani attended University Of Dayton.
What skills is Richard Padovani known for?
Richard Padovani has skills like Api, Chassis, Apis, Delphi, Keys.
Who are Richard Padovani's colleagues?
Richard Padovani's colleagues are Kimberly Pennington, Charlie Zook, Julie Bondurant, Marci Collins, Dave Zink, Shari Bailey, Bryce Deweese.
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