Richard Parker Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

I lead a dynamic team of engineering, data science, and cyber security graduates.With a passion for fostering growth and development, I am dedicated to ensuring seamless operations of the graduate cohort while providing personalized coaching and mentoring to drive success in the technology community. With several years of experience in leadership and banking and a strong background in technology, I am committed to guiding the next generation of tech professionals to reach their full potential

I held two key leadership roles at Westpac - Team Leader of Mortgage Collections and Team Manager - Quality Assurance (unsecured).In my role as Team Leader of Mortgage Collections, I was responsible for:•Leading and motivating the team to meet performance targets and goals.•Developing and implementing strategies to optimize team performance and improve processes.•Providing ongoing coaching, training, and development opportunities for team members.•Managing individual and team performance, setting goals and conducting regular performance reviews.•Communicating effectively with stakeholders, including team members, senior leaders, and customers.•Ensuring compliance with internal policies and regulatory requirements.•Keeping up-to-date with industry trends and changes and contributing to the development of the overall strategy for the mortgage collections team.In my role as Team Manager - Quality Assurance (unsecured), I was responsible for:•Overseeing the performance of the Unsecured Quality Assurance Products team.•Developing and implementing strategies to improve team processes and product quality.•Providing ongoing training and development opportunities for team members.•Managing individual and team performance, setting goals and conducting regular performance reviews.•Communicating effectively with stakeholders, including team members, senior leaders, and customers.•Ensuring compliance with internal policies and regulatory requirements.Staying informed about industry trends and changes and contributing to the development of the overall strategy for the Quality Assurance, Ethical Review Team.I brought my strong leadership and people management skills, excellent communication and interpersonal abilities, and ability to simplify complex issues and deliver effective solutions to both of these roles, and was dedicated to coaching and developing team members to reach their full potential

As a dedicated supporter of young professional development, I served as a Committee Member for the Youth Network in their Innovation Stream. My primary focus was on creating opportunities for hands-on testing and experimentation, providing a supportive environment for young individuals to pursue their passions and hone their skills. My passion for innovation and commitment to helping the next generation made me a valuable contributor and was a personally rewarding experience

With a wealth of experience in risk management and compliance, I proudly served as the Risk and Compliance Lead in Collections at Westpac. In this role, I leveraged my expertise to ensure the division's compliance with internal policies and regulatory requirements, focusing on external partner compliance, while also proactively identifying and mitigating potential risks. My commitment to maintaining the highest standards of integrity and my ability to effectively communicate and collaborate with cross-functional teams made me a valuable asset during this short term secondment

With a passion for problem-solving and a drive to make a meaningful impact, I served as a Business Analyst for a critical and fast-paced project aimed at responding to the COVID-19 crisis. Working closely with key stakeholders, represented the collections business to the project team and collaborated to develop innovative solutions that helped businesses navigate the challenges posed by the pandemic. My exceptional analytical skills, combined with my ability to effectively communicate and collaborate with cross-functional teams, were instrumental in the success of the project and supporting business customers through their individual circumstances

•Provide expert advice and support to customers experiencing financial hardship•Develop and implement individualized financial hardship plans to help customers overcome financial difficulties•Manage and resolve customer complaints related to financial hardship•Collaborate with internal teams to ensure compliance with bank policies and procedures•Keep up-to-date with relevant legislation and regulations affecting financial hardship services•Analyze customer financial situations to determine appropriate solutions and negotiate favorable outcomes for both the customer and the bank•Provide training and support to junior consultants to ensure consistent and high-quality service delivery•Continuously monitor and evaluate the financial hardship process to identify opportunities for improvement

Adelaide, Australia

•Provide expert support to customers experiencing financial hardship and facilitate resolution through collections processes•Develop and implement customized hardship plans to meet the unique needs of each customer•Negotiate payment arrangements with customers to ensure their financial stability and timely repayment•Ensure that collections activities are compliant with relevant laws and regulations•Collaborate with internal teams to provide a seamless customer experience and achieve business goals•Analyze customer financial data and credit reports to determine appropriate actions•Continuously monitor and evaluate the hardship and collections processes to identify opportunities for improvement•Provide training and support to junior team members to ensure consistent service delivery and professional growth

•Conduct credit risk analysis to assess potential risk and make informed lending decisions•Perform fraud analysis to identify and mitigate fraudulent activities•Implement and manage business process improvement initiatives to enhance operational efficiency•Develop and maintain positive customer relationships through effective customer relationship management strategies•Collaborate with cross-functional teams to drive digital acquisition growth and achieve business goals•Analyze market trends and consumer behavior to inform acquisition strategies•Monitor and report on key performance metrics to assess the effectiveness of acquisition efforts•Continuously evaluate and enhance existing processes to ensure optimal performance and customer satisfaction.

Adelaide, Australia

Outbound/Inbound SalesDigital Solution CreationCustomer Relationship Management

Adelaide, Australia

Whole-of-Customer supportInbound SalesCommunication solutionsRetentionCustomer Relationship management

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Major - Marketing Minor - Economics Co-Minor - Finance

Sace