Richard Doan Email & Phone Number

California, United States

California, United States

Bethesda, Md, Us

Reston, Va, Us

-Spearheaded project management tasks, including initiating circuit activations, installs, refreshes, and outage resolutions while meeting stringent DISA security requirements and maintaining critical documentation.-Operated and optimized data center infrastructure, ensuring efficient system performance and compliance with best practices in cable and airflow management.-Troubleshot and resolved complex system issues, enhancing connectivity and system performance by diagnosing routing errors and performance degradation.-Performed comprehensive responsibilities for the physical setup of IT equipment in the data center, including racking, stacking, and meticulous cable management in alignment with established standards.-Installed and updated Cisco network equipment firmware, including IOS (IOS-XE, NXOS), ensuring all hardware configurations adhered to DISA Security Technical Implementation Guide (STIG) requirements.-Maintained and updated network logical and physical topologies, including the creation of accurate Wi-Fi heat maps to optimize network coverage and performance.-Configured and installed network hardware and software solutions, including VLAN setups and routing protocols, to enhance network functionality and reliability.-Conducted routine system maintenance tasks, such as monitoring system logs and backing up configurations, to ensure data integrity and system reliability.-Managed and maintained a broad array of servers (both physical and virtual), databases, and network management appliances and applications within the data center environment.-Demonstrated expertise in networking protocols and technologies, including TCP/IP, VLAN, BGP, OSPF, MPLS, and DNS, coupled with practical skills in network hardware like switches, routers, and firewalls.-Proficient in utilizing advanced network monitoring and troubleshooting tools such as Wireshark, SNMP, and packet analysis to swiftly identify and resolve issues.

-Successfully managed multiple contracts as the Contracting Officer Representative, ensuring compliance with statement of work and achieving high contractor performance ratings.-Developed and modified contract packages for six states within the 63d Readiness Division, resulting in streamlined procurement processes and improved efficiency in project execution.-Prepared comprehensive plans and scope of work for SRM and Preventative Maintenance work orders, leading to optimized maintenance activities and increased equipment reliability.-Conducted thorough analysis of construction project options, facilitating informed decision-making and cost-effective solutions for infrastructure development.-Implemented rigorous inspections of work sites, gathering accurate data for construction projects, and ensuring adherence to quality standards.-Provide timely resolution to basic end-user problems, ensuring efficient troubleshooting and escalating complex issues to specialized teams when necessary.-Install, upgrade, configure, and troubleshoot various computing and communication devices and peripherals to ensure optimal performance and user satisfaction.- Proactively perform system alerts, schedule maintenance tasks, monitor work queues, and manage backups and recovery activities to minimize downtime and maintain system integrity.-Implement and adhere to security standard methodologies, applying necessary measures to protect sensitive data and mitigate potential risks.-Manage user resources effectively, ensuring that appropriate access and permissions are assigned based on job roles and responsibilities.- Expertly solve complex hardware, software, and service-related issues across multiple platforms (PCs, Macs, mobile devices, etc.), accurately identifying the root cause, determining the problem's severity and priority, and providing suitable solutions.

-Successfully implemented cost-saving measures resulting in a 10% reduction in facility expenses, saving approximately $500,000 annually. Anticipated future needs, tracked expenses diligently, and organized digital records, enabling accurate budget forecasting and efficient resource allocation.-Collaborated with the 63d Readiness Division Energy, Water and Sustainability team to establish a comprehensive utility tracking system for over 1000 accounts across 7 states. Monitored and reported monthly energy and water usage metrics, resulting in improved resource efficiency and informed decision-making to achieve sustainability goals.-Led the successful coordination of facility project work among multiple areas, optimizing resource allocation and minimizing downtime. Ensured efficient use of resources by streamlining communication channels, aligning schedules, and resolving conflicts promptly, resulting in improved project timelines and reduced disruptions to daily operations.-Implemented an effective contract management system, including contract specifications, inspection processes, and payment schedules. Utilized Microsoft Project and Excel spreadsheets to track and manage current work orders and Facilities Sustainment, Restorations, and Modernization (SRM) projects. Resulted in enhanced transparency, improved contractor accountability, and timely completion of deliverables.-Developed and maintained a comprehensive documented inventory of facility equipment by inputting data into MAXIMO and BUILDER systems. Enabled accurate asset tracking, efficient maintenance planning, and facilitated timely repairs and replacements, reducing equipment downtime, and minimizing operational disruptions.

Washington, Dc, Us

-Tracked and monitor monthly commitment, obligation, and accrual information for NASA appropriations, categorized by center operations, programs, and projects.-Developed cumulative and monthly spending plans for commitments, obligations, and costs, utilizing budget forecasting techniques.-Maintained a record of funds obligations and costs related to procurement activities, including service contracts, and provide regular reports on the financial status.-Generated monthly reports that provide a detailed overview of the budget status, identify any issues, and propose potential solutions.-Offered recommendations to improve the data entry procedures to ensure accuracy and efficiency.-Documented and organize associated data entry and analysis, including acquisition and funding documents, for reference and auditing purposes.-Provided support in creating, populating, and maintaining spreadsheets, databases, or other documentation required for effective budget formulation, execution, and operation within customer organizations.-Analyzed actual commitments, obligations, and costs against the plan, identifying variances, and making recommendations for corrective actions to meet financial targets.

Arlington County, Va, Us

-Performed effective planning, programming, analysis, and education of programs managed by the RSC utility program.-Reviewed and analyzed the RSC utility program, utility program guidance, and directives from higher headquarters.-Coordinated with other staff sections on lease utility payments and miscellaneous pay documents.Interpreted new policies or changes to existing policies and recommended new procedures related to the utility and budget system.-Implemented new or revised policies and procedures by disseminating instructions or guidance to DPW personnel.-Provided guidance on budget and utility programming policies and procedures to headquarters, installations, and RSC personnel.-Conducted detailed analysis for additional funding support on programmed and un-programmed activities.-Determined the validity of justifications, capability to accomplish within the existing utility funded program, and need for additional funds.-Reviewed utility programs for effectiveness, applying cost-benefit analysis and other tools to enhance effectiveness and recommend improvements.-Provided advice and assistance on utility program matters to superiors and other staff offices.-Reviewed proposals from other RSC staff sections and recommended approval of alternative actions.-Developed cost factors on GFEBS/IOL reports submitted by utility consumption/cost elements.Prepared periodic reports on utility program status for analysis of estimates and requirements.Prepared statistical data and written analyses of the utility program for energy managers.-Created, sent, received, and tracked MIPRS/PRs (Military Interdepartmental Purchase Requests/Purchase Requests).-Conducted analytical studies of special interest to specific functional activities or programs.Reviewed, evaluated, and monitored the progress of regional program areas.

Arlington, Virginia, Us

•Led a team of 20 HR specialists responsible for onboarding, promotions, awards, evaluations, and audits. •Published quarterly Unit Status Reports identifying weaknesses and providing solutions to the director. •Received award from Brigade Commander during annual Criminal Investigation Division training for outstanding performance.•Recognized for playing an integral role in providing HR services for Soldiers deployed overseas.•Managed and provided direct customer service for all human resources and finance programs.•Principal administrator responsible for accomplishing the overall function of an organization of 200+ personnel.•Collaborated with cross-functional teams to solve operational issues and provide recommendations to the director.•Successfully resourced and cross leveled personnel for two combat deployments. •Led the redesigned onboarding program, reducing processing time by 50%.

Arlington, Virginia, Us

•Led teams of up to 7, accountable for mentoring, developing, and training for world-wide deployments.•Researched, collected, and analyzed data to discover insights to drive future operations.•Standardized operational processes to efficiently produce actionable intelligence and situation reports.•Supported Operation Iraqi Freedom and Operation Enduring Freedom as part of a three-person team tasked with mobilizing over 2,000 soldiers to support global counterterrorism operations.

San Francisco, Ca, Us

-Comprehensive training in physical and defensive tactics, equipping officers with the necessary skills to handle various law enforcement situations effectively.-Intensive training that emphasizes managing stress and maintaining composure in high-pressure scenarios, ensuring officers can make quick and efficient decisions while remaining focused.-Demonstrated exceptional performance during rigorous testing, showcasing the ability to excel in written examinations, physical assessments, and fitness tests.-Recognized as one of the top 10% of all trainees in the Police Academy, achieving outstanding scores in written, physical, and fitness evaluations.-Proficiently trained to meet the demanding standards set by the California Peace Officer Standardized Training, guaranteeing competence in essential areas of law enforcement.-Trained in accordance with the San Francisco Police Department guidelines, enabling officers to understand and uphold the specific policies and procedures unique to the department.-Developed strong teamwork and communication skills through collaborative training exercises, fostering effective coordination with fellow officers and other law enforcement agencies.-Applied theoretical knowledge gained from classroom instruction to practical scenarios, ensuring a seamless transition from training to real-world policing.-Received comprehensive instruction in ethical conduct, cultural sensitivity, and community-oriented policing, instilling a commitment to serving and protecting the diverse population of San Francisco.-Participated in specialized training programs tailored to address emerging challenges in law enforcement, staying up-to-date with the latest techniques and strategies in crime prevention and public safety.

Bachelor Of Information Technology

Cybersecurity / Information Security

Education record