Richard Pérez Email & Phone Number

Contract position

Setup, configure and maintain Linux Ubuntu server and Windows Server 2019, resolve hotfix issues in a fast paced environment, provide IT support to over 500+ users during a worldwide pandemic remotely, trusted to singlehandedly perform entire server system maintenance shutdown and restore annually for Quality Assurance division, quickly explore and learn new technologies and get familiarized to assist users, resolve research and record issues, forecast usage, inventory recording using Lansweeper, fast turnaround for requests and tickets, self-autonomy on tasks. Perform computer system images for new short-term contractors.

On-site support, physically clean up old, maintained servers and storage.

Maintain IT equipment, resolve break/fix issues, keep track if IT support requests. Order new equipment to replace older equipment, as well as PC and Laptop repair. Assist Spanish speaking users with technical issues.

Greater Los Angeles Area

Troubleshoot Mac and Windows, support to over 1000 end users, including doctors and directors, troubleshoot computer issues based from ServiceNow ticket platform, keep as well as asset management in the form of database entries and physical tags. Perform computer refresh, reimage and decommission older previous models. Reach out to users via email, phone, skype business, and/or beeper. Collaborate with Management and follow instructions as on per project basis.

Santa Ana

Responsible for the management of technology set-up, troubleshooting, and inventory procedures and policies for technology equipment for the SPJA office and SPJA by creating forms and procedures for employees and volunteers to submit technology support and equipment requests. Perform Ticket Management daily by entering and monitoring technical support requests involving video, data, hardware and software that needs assistance from external technology vendors. Communicate with CEO, Directors, Managers, and volunteers regarding the status of their technical requests. Asset Management by keeping track of all inventory, locations of physical technology. Keep record of technology purchases and allocations amongst employees and volunteers. Vendor Management by providing feedback to external technology vendors regarding open tickets. Maintain technology Policies, permissions, signed documentations, access levels, and guidelines. Maximize current technology inventory use, make purchase orders as needed and in anticipation of current staff needs by the use of Forecasting trends in order to stay current with new/emerging technologies. Solve low level tickets such as password resets, and escalate time consuming tickets to external vendor as needed. Maintain Microsoft Server 2008 R2, maintain and update permissions under Active Directory, utilize Hyper-V tools to manage Exchange Server 2010 run schedule backups using Shadow Copy. Attending meetings, conferences and events.

Pomona, California

Program Quest Terminals for POS Systems, deploy said terminals at different locations covering over 500 acres of land space, and provide emergency support as well as quick on-the-spot solutions.

Ucla

Verify the integrity of clients computer's hardware, create backup images, implement 256 bit encryption using a combination of services such as Bit Locker, FileVault, and Symantec PGP encryption methods depending on internal matrix. Write report and notify user.

South El Monte, California

Maintain product image catalog. Take full responsibility of weekly product uploads and updating of product pages on the website, as well as designing email templates every week. Maintain customer service support on e-commerce channels such as Amazon, email, and phone support.

Perform web design tasks such as add or remove features as needed, look for more efficient and better ways to improve our workflow. Photograph a large variety of products.

Defunct

Sell computers, familiarize myself with all the components of a PC, troubleshooting, and modify computers to improve their performance as per clients request.

Bachelor'S Degree, Information Technology

On pause due to uncertain economical factors.

Associate'S Degree, Mathematics And Natural Science

Activities and Societies: Computer Club Photography Club