Richard Phu Email & Phone Number
@backstopsolutions.com
3 phones found area 312
LinkedIn matched
Who is Richard Phu? Overview
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Richard Phu is listed as Director at BlackRock, a company with 30658 employees, based in New York, New York, United States. AeroLeads shows a work email signal at backstopsolutions.com, phone signal with area code 312, and a matched LinkedIn profile for Richard Phu.
Richard Phu previously worked as AVP, Customer Success Team Leader - Global Accounts at Preqin and Director Of Knowledge Management at Backstop Solutions Group. Richard Phu holds Ms, Quantitative Finance from Fordham Gabelli School Of Business.
Email format at BlackRock
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AeroLeads found 2 current-domain work email signals for Richard Phu. Compare company email patterns before reaching out.
About Richard Phu
Empathetic and strategic leader with experience in SaaS, Talent Management, consulting, project management, system implementation, documentation and customer education. Leverages relationships with organizational leaders to align and support key business initiatives. Passionate about driving customer adoption, enabling client efficiency and delight. Builds high performing customer centric teams by hiring, developing, and motivating skilled professionals.
Listed skills include Hedge Funds, Portfolio Management, Investments, Financial Markets, and 25 others.
Richard Phu's current company
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Richard Phu work experience
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Avp, Customer Success Team Leader - Global Accounts
Current
Director Of Knowledge Management
Knowledge Management Manager
- Successfully manages Employee Orientation, Sales Enablement and Certification, Customer Engagement, Customer Education and Training, and Support Site Documentation functions within the organization.
- Over 80 new employees onboarded and 10 sales certifications created in Learning Management System as part of go-to-market process for product launches.
- Created KPIs derived from Global CRM metrics, renewal date, usage data, support and training engagements. Used alongside Customer Journey and Lifecycle to segment and prioritize client outreach for Client Engagement.
- Client Education team grows an average of 25% in number of training sessions YoY and hosts 36 webinars per year. Total education efforts reach over 50% of entire client base (99% Good or Excellent Customer Satisfaction).
- Over 100 new support site documents and videos created with a database of 300+ documents to revise and maintain.
- Conducts NPS survey for entire customer base, computes and analyzes results for the company, and advises on responses to survey feedback.
Client Experience Manager
- Key Member of Backstop User Conference Committee, providing feedback on rebranding and theme, and overseeing session content, handouts, and run-throughs
- Managed two teams: Client Experience (fka Education) and RFX (Proposals) with 4-5 direct reports
- Hired 2 additional team members (Client Experience Advocate and Proposals Coordinator)
- Managed proposals process (RFI/RFP/DDQ), the team completed 100 proposals within a 6 month period
Senior Education Specialist
- Member of Backstop User Conference Committee, overseeing session content, handouts, and run-throughs
- Produced Quarterly KPI Metrics on training touchpoints
- Attended Product Strategy Meetings, giving feedback on Product Roadmap
- Mentored 2 new Education Specialists, on-boarding them onto the team
Education Specialist
- Conducted in-person and online training sessions for new and existing users
- Led sessions attended by 45+ registrants at Backstop User Conference
- Led online webinars on new and existing features
- Produced Coffee Break webinar metrics
- Documented outcomes and coordinated follow-up
- Manage new system user process
Stay-At-Home Dad
- Supervised, trained, and managed daughter and her needs
- Designed and implemented household operating procedures
- Managed household finance and bookkeeping
- Resolved complaints
Summer Analyst
- Collected data and built database to estimate a regression model designed to evaluate magnitude of stock market’s reaction to quarterly corporate earnings announcements
Senior Product Specialist
- Designed a system that compared and mapped common qualitative fields through multiple hedge fund databases
- Taught portfolio construction and optimization, style, peer group and statistical analyses, Monte Carlo simulation, and wealth and retirement planning tools
- Strengthened client relationships by training clients on calculations of investment statistics
- Conducted in-person and online training sessions for new and existing clients
- Generated monthly performance measurement reports for clients for their Investor Relations
- Started Black-Litterman model with projected result of adding model to portfolio allocation and optimization module in PerTrac
Colleagues at BlackRock
Other employees you can reach at blackrock.com. View company contacts for 30658 employees →
Nicholas Kramvis
Colleague at BlackrockNew York, New York, United States, United States
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PY
Priyanka Yadav
Colleague at BlackrockDelhi, India, India
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VH
Vanessa Hall, Cmp
Colleague at BlackrockPlainsboro, New Jersey, United States, United States
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IM
Ivana Milošević
Colleague at BlackrockLuxembourg, Luxembourg
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MN
Mohamed Ndiaye
Colleague at BlackrockLuxembourg, Luxembourg
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LL
Ludovic Legrand
Colleague at BlackrockGreater Paris Metropolitan Region, France
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NS
Natan Souza
Colleague at BlackrockTampa, Florida, United States, United States
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JD
Jan-Christian Damon
Colleague at BlackrockAustin, Texas, United States, United States
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SA
Shishmitha Adusumilli
Colleague at BlackrockFremont, California, United States, United States
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SL
Susanne Lindblom
Colleague at BlackrockGreater Stockholm Metropolitan Area, Sweden
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Richard Phu education
Ms, Quantitative Finance
Bs, Finance
Frequently asked questions about Richard Phu
Quick answers generated from the profile data available on this page.
What company does Richard Phu work for?
Richard Phu works for BlackRock.
What is Richard Phu's role at BlackRock?
Richard Phu is listed as Director at BlackRock.
What is Richard Phu's email address?
AeroLeads has found 2 work email signals at @backstopsolutions.com for Richard Phu at BlackRock.
What is Richard Phu's phone number?
AeroLeads has found 3 phone signal(s) with area code 312 for Richard Phu at BlackRock.
Where is Richard Phu based?
Richard Phu is based in New York, New York, United States while working with BlackRock.
What companies has Richard Phu worked for?
Richard Phu has worked for Blackrock, Preqin, Backstop Solutions Group, Phu, Inc, and Finnerty Economic Consulting.
Who are Richard Phu's colleagues at BlackRock?
Richard Phu's colleagues at BlackRock include Nicholas Kramvis, Priyanka Yadav, Vanessa Hall, Cmp, Ivana Milošević, and Mohamed Ndiaye.
How can I contact Richard Phu?
You can use AeroLeads to view verified contact signals for Richard Phu at BlackRock, including work email, phone, and LinkedIn data when available.
What schools did Richard Phu attend?
Richard Phu holds Ms, Quantitative Finance from Fordham Gabelli School Of Business.
What skills is Richard Phu known for?
Richard Phu is listed with skills including Hedge Funds, Portfolio Management, Investments, Financial Markets, Derivatives, Bloomberg, Analysis, and Mutual Funds.
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